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Customer Service Manager

Location:
Saugerties, NY
Posted:
August 17, 2014

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Resume:

Michael R Emmel

*** ***** **.

Wallkill, NY *****

845-***-****

Objective: A position in a results-oriented company that seeks an

ambitious and career conscious person,

where acquired skills and training will be utilized toward

continued growth and advancement.

Summary: Proven ability to reach a targeted goal

A positive and confident personality blended with a

strong work ethic.

Ability to work well under pressure.

Capable of communicating with staff in all departments

and at all levels.

A " Team Player "

Work History

Russin Factory Finishing

Montgomery, NY

A Division of Russin Lumber Corp.

Factory Manager

07/06 - present

Manage entire factory operations which includes the following:

20 union laborers, 2 union foremen, 1 non-union administration asst.

3 production lines for priming and finish painting of various types of

lumber

Perform all buying of materials needed and negotiate yearly contract

pricing.

Schedule all customer and stock orders within the factory.

Interface with the sales team to ensure customer demands are being met.

Work with Marketing team on new product development.

Maintain an inventory accuracy of 97% by conducting quarterly cycle

counts and annual inventory.

Maintain and maintenance all equipment needed to run the production lines

(1 vacuum paint line and 2 flow machine lines).

Perform all training of new employees.

Adhere to all DEC, DEP and OSHUA regulation and maintain required documents

and logs.

Production Manager

09/02 - 07/06

Managed 3 production lines, 12 union laborers and 2 union foremen

Maintain and maintenance all production equipment

Insure all production schedules are completed on time

Insure all quality standard are being met

Stewart's Shops

Newburgh, NY

Shop Manager

3/02 - 9/02

Managed entire shop operations which included the following areas of

responsibilities:

Hire and train associates on the proper shop procedures and processes.

Conduct monthly and annual reviews.

Managed shop finances through use of the weekly P&L. Monitor weekly growth

by TGP % and major keys.

Managed outside vendors and internal ordering from corporate distribution

center to ensure proper inventory levels are being maintained.

Develop shop marketing themes to maintain shop growth in all areas.

Maintain and adhere to all Health and Agriculture regulations.

CRS Retail Systems

Newburgh, NY

Distribution/Production Manager

6/98 - 9/01

Managed the daily activities of 27 employees in a high volume, short lead-

time, and 40 million per year retail system (computer cash registers)

distribution center. Managed all departments within the Distribution

Center which included the following: Customer Service, Shipping, Receiving,

Production, Stockroom, Warehouse and House Keeping.

Interfaced with Marketing and Sales departments on labor cost, production

and distribution lead-times, special packing requirements and carrier

selection for RFQ's.

Interfaced with Project Managers on current and future contract

deliveries, problems with the distribution services and schedule changes.

Implemented Returned Equipment Evaluation department which inspected and

tested all customer owned returns prior to moving to usable inventory

locations. This improved our emergency order turn-around to customers who

had equipment down in the stores. Also increased the Distribution center

revenue by 175k per year.

Implemented charging customers for storage of equipment in the warehouse

for more than 30 days. Provided customers with monthly inventories of

chargeable storage. This increased the Distribution centers revenue by 600k

per year.

Implemented Cycle Count process which improved inventory accuracy from a

low of 83% to an average of 96%. Provided detailed root-cause analysts to

accounting on inventory discrepancies.

Implemented Customer Service department to handle customers who do not pay

for Help-Desk services. This department handles calls from scheduling

changes to taking emergency orders. The Customer Service department greatly

decreased the number of misdirected calls to the Help Desk.

Conducted and managed the annual physical inventory. Worked with accounting

and purchasing on excess and obsolete inventory. Interfaced with outside

auditors on inventory results, discrepancies and the root-cause.

Cerplex - Newburgh

Newburgh, NY

Materials Manager

10/92 - 6/98

Budget Preparation - Prepared and managed annual department budget of 9

million per year.

New Business Evaluation - Evaluated material cost, space requirements and

staffing levels.

Program Management - Managed multiple programs from "cradle to grave ".

MRP/Materials Applications Specialist - Traveled to new divisions to train

personnel.

Member of the ISO 9000 Steering Committee and ISO Certified Internal

Auditor

Additional areas of managing responsibilities:

*Planning *Purchasing *Quality Control *Warehousing

*Receiving *Shipping *Customer Service

Cerplex - Anaheim

Anaheim, CA

Sr. Planner/ Buyer - Supervisor

5/91 - 10/92

Supervised daily activities of 8 Planner/Buyers

Interstate Electronics Corp. Anaheim,

CA

Senior Planner/ Buyer

2/86 - 4/91

EECO Computer Inc. Santa Ana, CA

Planner/Buyer

2/84 - 1/86

Education

West Carteret High School Morehead City, NC

Training and Seminars

MRPII Theories, J.I.T Theories, Time-Management, Governmental Procurement

Regulation, MS Office,

TQM, Master Scheduling and Capacity Planning, Certified ISO 9000 Internal

Auditor, ISO Procedure Writing

PC Skills

MS Office, SC 4, PW 5, Harvard Graphics, Procomm Plus, E-mail



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