Hilary C. Chapman

Phone: 613-***-**** Email: acffl3@r.postjobfree.com

SYNOPSIS

A results oriented manager and accomplished negotiator with strong interpersonal and

organizational skills with extensive experience in customer service and international sales.

As a team builder and a team leader I am dedicated to success. I bring a diverse background

including office management, facilities management and human resources.

EDUCATION

1999 Career Management Training, SHL Systemhouse

1998 Time Management Training, Franklin Covey

1997 Configuration Training, SHL Systemhouse

1994 Frontline Leadership, Zenger-Miller Inc.

1992 The Power to Influence, Anthony Robbins Inc.

1991 Unlimited Power, Anthony Robbins Inc.

1990 Management Principles and Applications, Algonquin College

1990 Accounting, Algonquin College

1982 Graduated South Carleton High School

PROFESSIONAL QUALIFICATIONS

• Managed sales team for North America.

• Mentoring counterpart in Europe on business processes and management.

• Managed thirty five direct reports in the Customer and Technician Helpdesk services within

the Technical Services Call Management Centre.

• Implemented quality and tracking processes to meet ISO requirements.

• Managed a dedicated team of ten sales representatives accountable for procurement and

delivery of IT solutions to US customers.

• Verified accuracy of billings; confirmed gross profit margins on delivered equipment, and

processed credit and re-bills for discrepant orders.

• Quoted fiber optic components, instruments and test equipment to European, Israeli and

South African representatives.

• Liaised with Product Line Managers and engineers to confirm applicability of technical

specifications against customer requirements.

• Chairperson on equipment failure review board, ensuring resolution of problems to

customer satisfaction.

• Defined and documented new procedures for processing of sales orders.

107 Timberline Private, Ottawa, Ontario K2G 6W5

Hilary C. Chapman

• Performed cost analysis of and recommendation for the purchase of capital equipment

resulting in cost savings to company.SELECTED ACHIEVEMENTS

• Achieved 110% of forecast revenue for six successive quarters while reducing operating

costs.

• Transitioned all accounts of $50M and under in annual revenue to Rand from a strategic

partner.

• Realized $1.9M US recovery against outstanding service billings.

• Improved the call abandon rate from 12% to 4% and the average speed of answer from 80

seconds to 25 seconds.

• Reduced operating costs by putting to tender, negotiating and managing contracts

providing cleaning, facilities security and cafeteria services.

• Performed key organizational role in preparation for and successful award of ISO 9002

certification.

• Defined and documented new procedures for processing of sales orders.

• Defined and prepared presentations to senior management for implementation of Pay

Equity.

• Managed the preparation of proposals, specifications and technical memorandum.

POSITIONS HELD

SAVISION CANADA 2014 to Present Regional Sales Manager

INFRONT CONSULTING GROUP 2013 to 2014 Consulting Services Executive

RESTAURANT BLU 2004 to 2012 Restaurant Owner

ENINGEERING.COM 2002 to 2004 Director of Sales

RAND WORLDWIDE 2000 to 2002 Sales Manager, Support Services

EDS INNOVATIONS 1999 to 2000 Manager, Technical Services Call Management

Center

SHL SYSTEMHOUSE 1997 to 1999 Sales Manager, US Operations

Inside Sales Representative, US Operations

JDS FITEL INC. 1990 to 1997 Sales Representative, Europe, Israel and South

Africa

Contract Review Specialist

Office Manager

SUPPLEMENTARY DATA

• Previously cleared to NATO SECRET & COMSEC SECRET.

• Willing to travel.

107 Timberline Private, Ottawa, Ontario K2G 6W5

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