JENNY ZHEN

**** *. ******* ***., **** E, Chicago, IL., 60616

Phone: 312-***-**** E-mail: acffdt@r.postjobfree.com

S K I L L S S U M M A RY

Creative Writing Customer Service/ Training Advertising/Innovation Inventory /Data Entry

Peer Editing/Review Order Verification Adobe Photoshop Store Organization

Gamification Community Volunteering Product Promotion

E D U C AT I O N

University of Illinois at Urbana-Champaign

Bachelor of Liberal Arts and Sciences - English Literature

May 2008

PROFESSIONAL EXPERIENCE

Cashier - Lowe's, Terre Haute, Indiana February 2014 - July 2014

• Data Entry and verification of orders.

• Phone for loading purchases.

• Recommend products to customers.

Cashier - Barnes and Noble, Chicago, Illinois August 2008 – October 2013

• Trained new employees; decorated shelves, display cases, and categorized to make counting inventory successful

• Rented textbooks and performed textbook buybacks for students

• Provided excellent customer service to customers and met management expectations

• Increased stores sales by recommending products while interacting with customers

Bank Teller - Cathay Bank, Chicago, Illinois June 2009 - December 2011

• Handled $5,000 plus on a daily basis; filed, validated and updated accounts

• Introduced new products and services to customers and met weekly goals/quotas

• Conducted data entry and research to help improve bank structure

• Answered incoming calls and guaranteed that customer problems were resolved

• Ensured vault safety and helped customers fill out paperwork

Hostess - Krannert Center for the Performing Arts, Urbana, Illinois February 2004 - December 2007

• Collaborated with supervisors and co-workers to prevent patrons from displaying misconduct in the theaters

• Guided customers around various parts of the theater

• Collected tickets; notified customers of the beginning and end of intermission

• Monitored parking management and arranged for customers to park in other areas

Café/Front Cashier - Borders, Chicago, Illinois May 2004 - August 2007

• Advertised books and magazines on shelves by creating appealing labels and structuring items to cater to customers

• Researched online database to check and verify orders; recommended books based on customer preference

• Trained new employees; inventoried and ordered items for the café; persuaded customers to try new food creations

• Increased store sales by encouraging customers to join the Borders Rewards Program

V O L U N T E E R I N G & C O M M U N I T Y I N V O LV E M E N T

• Haines Park District - Supervised children on the playground and on field trips

• Mixed Club – Helped facilitate a blood drive

• Chinese Undergraduate Student Association - Distributed flyers to promote diversity of the club

• Outdoor Adventures Club - Encouraged interaction and socializing by advertising club activities

• Monsibic - Edited company policies and procedure

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