Edwin A. Reinoso

*** ****** ** *** *, Booklyn New York, 11221

347-***-****

OBJECTIVE

Experience in systems, networking, Operating Systems, TCP/IP, Hardware,

Wireless Communication Troubleshooting, Oracle PL/SQL, TOAD, Oracle Apps,

PeopleSoft Tools/Codes, Crystal Reports,Helpdesk, experience as well as

knowledge of management and supervision methods to contribute to the success

of the organization.

WORK EXPERIENCE

ITS Senior Network Technician (Helpdesk Supervisor)

January 2011 - present

Manhattan College 4513 Manhattan College Parkway, Riverdale, NY 10451

• Support and troubleshoot devices as MFPs /Standalone Printers/ Desktops and

Laptops PC, Smartphones and tablets.

•Resolve issues received via ticketing system, emails, telephone and walk-in.

• Classify and escalate issues as appropriate and according to SLA.

•Issues reference Windows environments, Office and collaborative applications,

telephony, remote access, etc.

•Maintain software and systems in Standard build environments.

•Participate in standard procedure creation and maintenance, contribute to

knowledge base.

•Participation in out of hours work / support.

•Support College Labs / WIN8/WIN7/XP and MAC OS.

• A/V Systems

•Smart Board / Moddle and Classroom Technology.

•Support and Troubleshoot Network failures.

Software Analyst, ORACLE SQL Programming., Labs Management, Help Desk

& Desktop Support, Vmware, MFP - Configuration., Classroom Technology,

supervising, Communication Skills, Leaning Management System, Moodle -

LMS, Banner ERP,

Software Engineer

February 1999 - October 2008

FALCONDO ( Xstrata NICKEL ) Bonao, Monsenol Nouel

• Create customized applications based on ORACLE.

•Answer support phone calls, emails, interpret problems and provide problem

resolution.

• Develop software integration between the business applications and the

process applications.

• Prepare documentation for training about software’s installed.

• Provide trainings to endl users.

• ORACLE DBA Assistant.

•Develop DB Store Procedures, Triggers and Server Task Schedule.

•Team Member of Six Sigma Projects – Green Belt Certified.

•Support Customers using Citrix – Terminal Server.

ADP and PeopleSoft, Crystal Reports SDLC, Software Analyst, ORACLE

Triggers and STORE PROCEDURES, Database Structure Definition., WorkFlow

Software, ORACLE SQL Programming., Six Sigma – Green Belt Certified,

AVANTIS.PRO / AVANTIS.XA, Labs Management, Help Desk & Desktop

Support, Vmware, MFP - Configuration., Classroom Technology, supervising,

Communication Skills,

EDUCATION

Master's Degree, Business Administration and Management,

August 2002 - December 2004

Pontifical Catholic University Madre and Maestra Santiago, DR.

Master of Business Administration

Bachelor's Degree, Information Technology,

August 1992 - December 1996

Del Cibao Catholic University of Technology La Vega, RD

Computer Systems Engineer.

CERTIFICATION

CompTIA A+

December 2011

CompTIA

Six Sigma Green Belt Certification

April 2006

FALCONDO - Xstrata Nickel.

SKILLS

ORACLE SQL Programming. Expert

Database Structure Definition. Expert

SOX – ACT Experience ( Sarbanes Oxley - Act ) Intermediate

Six Sigma – Green Belt Certified Intermediate

ORACLE Triggers and STORE PROCEDURES Expert

AVANTIS.PRO / AVANTIS.XA Expert

ADP and PeopleSoft

Crystal Reports SDLC

Software Analyst

WorkFlow Software

Labs Management

Help Desk & Desktop Support

Vmware

MFP - Configuration.

Classroom Technology

supervising

Communication Skills

Leaning Management System

Moodle - LMS

Banner ERP

LANGUAGES

Spanish Fluent

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