CURRICULAM VITAE

Name- Disha Goyal C-***,

Email ID: acfeza@r.postjobfree.com Prodyogiki Apartments, Sector 3,

Plot No.-11, Dwarka, New Delhi - 110078

Phone: +91-971*******

PROFILE

. Well versed in Microsoft Word, PowerPoint and Excel.

. Recommended for excellence in performance and accuracy.

. An enthusiastic learner, dedicated processor, provides support as and

when required.

WORK EXPERIENCE

ROYAL BANK OF SCOTLAND

1st Jul'13-

Present

Role: Analyst

Process: Wealth Operations (Mutual Funds)

Duration: 1st

Jul'13 - Present

Sub Process: Income Recognition, Income Provision & Reconciliation

. Reconciling the fund wise brokerage income received on daily basis.

. Provisioning of the Mutual Fund Brokerage Income of the bank on

monthly basis.

. Line Tracking: Tracking the payable, slur and clearing line.

. Obtaining the report from using option OAPTRAN to preparing GLs MIS.

. Posting income from clearing line to slur line and from slur line to

payable line on Finacle.

. Requesting various reports for the brokerage cheques received in

Payable line from Cams and Karvy website in order to prepare tickets.

. Identifying whether the fund is offline or online then preparing

cheques while determining the Net Fee, Client code, RM code, RM

status, Client Branch code, Emerging/Non-Emerging Markets, Transaction

RM status. Final source code, Final Branch code, Final segment.

. Preparing Tickets for the Cheques which will depict distribution of

the brokerage income in various segments and branches of RBS.

. Posting of brokerage income in various branch lines using Finacle.

. Preparing related MIS- Income MIS, Upfront/Trail MIS, AMFI MIS,

Redemption MIS, Sourcing MIS and DTDF MIS.

Applications Used: MS Excel, Finacle and Wealth Management System.

Project Worked: Lite KYC

Duration: 15th Nov'13- 31st Dec'13

. Checking the details and updating the customer details at cummv level.

. Adding the various mandatory information related to the customer at

Profilem level.

. Applying the Doc code at the Acmv level varying according to the

completion of the related information.

Applications Used: Finacle

Process: Payments Protection Insurance

Project Worked: Unapplied Credits

Duration:

24th Jul'13-30th Sept'13

. Identifying the category of payments using ARP

. Carry out the further investigation with the help of details found in

the database.

. Searching the account number and card number of the customer using

TSYS6100on & TSYS8040on.

. Matching the details of the customer from the one present in Back

Office Application using GSI Production.

. Pulling out the various statements to extract the information using

Digital Document System.

. Submitting the request for additional details on Voucher Enquiry

System.

. Applying payment on the correct credit card found.

Applications Used: MS Excel, MS word, GSI Production, TSYS 6100on, TSYS

8040on, Digital Document System, Voucher Enquiry System

IBM GLOBAL PROCESS SERVICES

Duration: 21st Aug'12- 2nd Jun'13

Role: Practitioner

Process: Amazon Chat

Handled customer's queries while performing following tasks:

. Informing about the status of the customer's orders.

. Making replacements on the lost orders on customer's request

. Refunding the customer's for lost packages.

. Help the customer in removing the authorization charges by escalating

the issue to billing team.

Applications Used: CS Central

6 WEEKS INTERNSHIP AT SOUTH INDIAN BANK

Duration: 1st Jun'11-31th Jul'11

Role: Associate

Handled the customers of the bank while performing the following

tasks:

. Checking details of Current Account Balance of customers.

. Printing Statements of customers' Account

. Pass book printing.

. Filling the forms of various new customers.

. Maintain the records for inspection.

. Clearing of cheques.

Applications Used: Finacle

EDUCATION

2009-12 Guru Gobind Singh Indraprastha University

77.59 % (aggregate)

2009 Delhi Public School

62.20%

Class XII

2007 BGS International Public School

79.40%

Class X

TRAININGS

. Indian Banking System

. Collaboration at Work

. Business Etiquette

. Business Communication

. Brief session on LEAN

. Aspire to Inspire

. Building Success through Communication

ACHIEVEMENTS

Professional:

. Nominated for Zero- Defect Award thought RBS India Apr'14-Jun'14.

. Awarded Spot Ovation for being most Productive Processor in LKYC

Project Nov'13-Dec'13.

. Awarded Star of the month for three consecutive months Dec'13, Jan'14

& Mar'14.

. Among the top 5 performers in the project Unapplied Credits.

. Awarded Spot Ovation for being the Most Accurate Processor in

Unapplied Credits Sept'13.

. Ranked 15th in Season Reward & Recognition in Amazon Chat Process

Dec'12.

Academics

. University rank 22 in Graduation.

. Among Top 10 students in BBA (B&I) batch at Trinity Institute of

Professional Studies.

. Certificate of Academic Excellence in 2011.

. Secured 1st position in management quiz conducted at college level

2010-11.

PERSONAL INFORMATION

. DOB: 20th November 1991

. I am conversant with English, Hindi, and Punjabi.

. My hobbies include Singing, playing Volleyball, Reading, Designing,

Shopping and Cooking.

Contact this candidate