A ngela Blount-Lowe ry

Covington, Georgia

770-***-****

acfeo7@r.postjobfree.com

CUSTOMER SERV ICE REPRESENTAT I VE

Over 10 years’ experience in customer service operations. Creative problem solver with

p roficiency in customer care, communications, learning, and listening skills. Goal oriented

w ith ambition to meet daily production quotas as well as ensuring quality standards are

met.

AREAS OF STRENGT H

• Mul ti-tasking and excellent attention to details

• Problem solving

• Team Player

• Flexibility and Motivation

• Strong communication skills

PROFESSIONAL CAREER ACCOMPL ISH MENT

CUSTOMER SERV ICE

• Greet and assist clients

• Handle customer’s inquires and complaints

• Provide personalize service to customers

• Demonstrate skillful communication skills in a high volume call center

C OLLECT IONS

• Manage 2-60 day delinquent accounts and initiate collection actions according to due

date

• Take payments from customers using Speed Pay or Western Union

• Work on Day box Dialer and Win System

• Answer calls using Sound bite system and In teractive Voice Response(IVR)

DATA ENTRY

• Enter alphabetic, numeric and symbolic

• Follow format displayed on screen

• Delete incorrect data and re-entered on screen

• Focus for lengthy periods

P ROFESSIONAL EXPER IENCES

Proligistics, 2012-2014 NCO Collections, 2008-2009 Metro One,

2002-2006

Debbie Staffing, 2009-2012 Saint Gobain, 2006-2008 AT&T, 1996-

2001

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