Julia Ortiz

***** ******** *****

Cooper City, FL 33026

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E-mail : acfecn@r.postjobfree.com

http://www.linkedin.com/pub/julia-ortiz/13/5a4/830/

https://www.facebook.com/HOSPITALITYPARTNERSUNLIMITED

http://www.napw.com/profile/10988048/Julia-Ortiz

. Objective : To provide excellence in service, respecting and

improving the standards of quality in the company, in order to achieve

business objectives and maximum level of operational efficiency.

. Studies : Instituto Tecnologico de Monterrey - Diploma in

Administration

. University of Houston, TX - Short course TH & MA - Continuing

Education Center

. Colegio America - Executive Bilingual Secretary - Acapulco, Gro.,

Mexico

. Skills & Abilities :

Use and knowledge of Microsoft Windows, Office, Power point, Internet

Appliances, Outlook, NA reservations system. Experience in administration,

ability for audience speaking, trade shows, presentations. Skills in

Sales, promotion, knowledge on different segments of marketing, working

closely with Tour Operators, Wholesalers, Travel Agents.

. Working Experience :

Hospitality Partners Unlimited, Inc.

After over 20 years of experience in the Travel and Hotel Industry, I

decided to become Independent Travel Consultant and joined Hospitality

Partners Unlimited, Inc. last January 2013. Our mission is to provide the

customers with the most comprehensive planning and event services to

guarantee a true "WOW" experience. We offer Destination Management

including Resort bookings, Corporate Events, Meeting Planning, Family

Reunions, Weddings and Catering. Our goal is to partner with our clients in

order to develop a seamless working relationship. Understanding their needs

and defining their objectives allow us to design any event and to provide

with Professional Solutions.

Club Mediterranee

3500 SEMorningside Blvd.

Port St Lucie, FL 34952

Group Sales Coordinator and CMB Manager - July 2010 - October 2012

Club Med Sandpiper Bay, Port St Lucie, FL

With the 20 Million renovation of Club Med Sandpiper Bay, I was hired for

the opening of the resort to handle groups from 20 to 700 guests. We

welcomed an average of 10 to 15 Corporate and Social groups per month, as

well as familiarization trips and site inspections.

Group and Incentive Sales Operations Supervisor - July 2007 - July 2010

Supervised two group coordinators at Corporate level and six group

coordinators at resort level, to insure compliance with all company

standards and implemented procedures. Traveled with large groups, including

full resort charter buy-outs. My responsibilities included customer

service, accounting and full support to the Sales Managers.

Club Med Sandpiper, Port St. Lucie, FL

Village Group Coordinator / Club Med Business and PR - November 2002 to

June 2007

Responsible of handing Corporate groups, family reunions, site inspections,

coordinating all meetings and events. Established excellent relationship

with group leaders, guests, staff and visitors. As Public Relations

Manager, worked with local authorities, tourism boards and hotel suppliers.

Responsible to create the Standard Operation & Procedures mannual for all

Club Med resorts in the North American Zone ( Sandpiper Bay, Punta Cana,

Cancun, Ixtapa, Turks & Caicos and Columbus Island )

Club Med Uxmal, Yucatan, Mexico

Assistant to the Chief of Village - May 2002 to November 2002

Responsible to supervise and control Housekeeping, Laundry, Boutique,

Reception, Reservations, Food & Beverage and Sales & Marketing. Direction

and training of the entire operation, organization and control of

accommodations, inventories, identification of investments, according to

the company needs, cost controls and application of standard procedures.

Organizing visits to the Travel Agencies and Tour Operators in Merida,

Yucatan, and Puerto Morelos in Campeche, in order to sign hotel contracts

for the TA and Cruises.

Club Med Copper Mountain, CO - November 2001 to April 2002

Assistant to Housekeeping and Reception Night Manager

Responsible to supervise room cleaning, maids, public areas, laundry.

Check in and check out from 12 midnight to 7am, GMs requests, traffic

program and outside reservations.

Viajes Festival - Acapulco, Gro. Mexico -

Responsible to promote and to sell excursions, plane tickets, hotel

reservations. Hospitality desk in Playa Suites Hotel, Continental Plaza

Hotel, Hyatt Regency Hotel and based in the main office at the Marriott

Hotel.

Small Luxury Hotels of the World - Ixtapa/Zihuatanejo, Gro. Mexico -

Sales and Promotion Representative for Villa del Sol, La Casa que Canta,

Villa Montana, Casa de Sierra Nevada and Las Mananitas, attending to Trade

shows, blitz, Tourist Tianguis, first contact with wholesalers, tour

operators and travel agents.

. Languages :

Spanish - mother tongue

English - read, speak, write

French - Read, Speak, write (50%)

Personal and Professional References upon request.

Contact this candidate