Executive Leader experienced in Goal and Productivity Optimization with

Expertise in Management, Problem Resolution, Strategic Marketing/Sales,

Negotiation and Operations.

INDECOMM GLOBAL SERVICES, Charlotte, NC 2011-2014

Manager-Underwriting/Condition Specialists

< Implemented focused employee engagement of Remote Workforce for goal

optimization of 100% daily pipeline achievement

< Strategically managed pipeline with team building strategies, mentoring

and coaching to exceed Project requirements by 175%

< Possess advanced asset and credit analysis; experience layering risk and

evaluation, Advanced income analysis

Project Manager-Processing

< Established processes for Operational performance in Call Center to

achieve115% increase in file implementation to Closing

< Strategically managed loans in pipeline to maintain 100% Regulatory

Compliance and turn times

< Established new Operations Call Center in Charlotte-from set up, staffing

to implementation while managing a team

Mortgage Loan Underwriter

< Engaged in loan reviews to achieve the most efficient and profitable

results on Full Doc Conventional, HARP, Non Conv

< Lending approval for qualified loans up to $650K, experienced in

reviewing real estate documents

FIRST COMMUNITY BANK, Mooresville, NC 2010-2011

Financial Center Manager/ VP, Loan Officer

< Implemented call program/relationship building to develop new Retail Loan

Volume, resulting in an increase of 125% first year

< Strategic Sales Vision focused on Mortgages, Construction, HELOC and

Consumer Lending, increased by 200% per month

< Managed collections and past due accounts-collections ratio of 95% and

accountable for management of P&L results

LAKE NORMAN LENDING GROUP, INC, Mooresville, NC 2007-2010

Broker in Charge/Mortgage Loan Officer

< Developed and Implemented model for Productive, Profitable operations of

Mortgage Lending Firm for Full Doc Conv, Non Conv, FHA, USDA mortgage

loans. Brokered VA loans. Managed P&L for business optimization of

profits and results

< Generated new Mortgage Loans through sales implementation model and

training to exceed volume goals by 125%

SOUTHERN COMMUNITY BANK AND TRUST, Mooresville, NC 2006-2007

Broker Lending Group Manager

< Developed and Implemented Lending Program and Guidelines for loan

referrals

< Rebranded program and executed $15 million in loans for first year of

business, exceeded goals set by 167%

< Managed portfolio past dues and collections with collections ratio of 99%

< Approved lending authority for qualified loans up to $300K, also assisted

other lenders with approvals

RBC CENTURA, Cornelius, NC 2000-

2006

Manager, Broker Lending Group

< Established a Broker network to bring new households to the bank using

construction and real estate loans

< Managed personal lending authority for consumer and construction loans up

to $300K, assisted other lenders with approvals

< Reached individual lending volume of $46 million, which eclipsed

individual goal by 250% and won awards and company trip

Manager, Personal & Business Banking

Developed new market for RBC Centura in Lake Norman Area with Consumer

and Real Estate Lending

Managed staff of seven at De Novo Branch, exceeded all goals for first

three years through Business Development activities

BANK OF AMERICA, Cornelius NC 1992 -

2000

Vice President, Banking Center Manager

< Managed large banking center in highly progressive and influential

market, concentrating on Consumer Lending

< Doubled loan volume, increased deposits and assets by 150%, and achieved

150% of loan goal

NMLS Registered and Licensed in 39 States under NMLS

License # 116917

MBA, GPA 3.9/4.0, Campbell University, Buies Creek, NC BA,

Business Administration, University of North Carolina at Charlotte

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