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Customer Service Manager

Location:
North Las Vegas, NV
Posted:
August 16, 2014

Contact this candidate

Resume:

Britney Wilson

Ph. 702-***-****, Address: **** McCarran St. 1097 N.Las Vegas,89084, E-mail: acfe97@r.postjobfree.com

Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship

in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,

Microsoft Office, Microsoft Power point, Outlook, 10-key

Education:

Mojave High School

Major: General Education 08/2002- 06/2006 Diploma received

College of Southern Nevada

Major: Biological Sciences 08/2006- Present In progress

Minor: Psychology 08/2006- Present In progress

Work Experience:

Mountain America Credit Union

4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-10/2010

Manager: Timothy Brennan Ph. 702-***-****

Duties: Member Services Rep. II

Open and close accounts

File fraud reports / disputes

Balance and run daily cash drawer

Present at weekly meetings

Comply with all government and company policies and regulations

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory

programs

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit debit cards, gift cards, travelers checks weekly

Inventory audits

Attend monthly webinars with the Mountain America Wellness committee with human resources

Prepare cash sales to Loomis Fargo

Issue debit cards, cashiers checks, and money orders

Pull and explain credit reports/ Chex Systems

Wells Fargo Bank

1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008

Manager: Liza Carmichael Ph. 702-***-****

Duties: Teller

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Run and balance a cash/check drawer daily

Create weekly meeting topics

Comply with all government and company policies and regulations

Complete quarterly knowledge test/ updates

Prepare cash sales to Loomis Fargo

Nightly vault audits

Pull and report OFAC on individual accounts

Audit, balance, process coin machine

Make a score of 5 in the Wells Fargo Top Box program

Silver States Schools Credit Union

1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007

Manager: Timothy Brennan Ph. 702-***-****

Duties: Financial Services Officer

Open and close accounts

Run and balance a cash drawer nightly

File fraud disputes

process loan applications

Maintain member follow ups

Comply with all government and company policies and regulations

Perform open and closing duties

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit,gift cards, travelers checks weekly

Pull and explain credit reports/ Chex Systems

Pull and report OFAC on individual accounts

Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,

tolerance, robbery ext.

Tj Maxx

4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006

Manager: Cherie Dupree Ph. 702-***-****

Duties: Cashier

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

department clean ups

Cash drawer handling

Jewelry counter attendant

assisted risk management on occasion

Restock/ replenish sales floor

Tj Maxx shrinkage prevention committee

Jc Penny

4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004

Manager: Joey Verdugo Ph.702-***-****

Duties: Cashier/ Customer Service Rep.

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

Continues department clean ups

Cash drawer handler

Price adjusting

Jewelry counter attendant

Restock/ replenish sales floor

Britney Wilson

Ph. 702-***-****, Address: 1700 Mesa Blanca Way North Las Vegas, NV 89031, E-mail: acfe97@r.postjobfree.com

Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship

in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,

Microsoft Office, Microsoft Power point, Outlook, 10-key

Education:

Mojave High School

Major: General Education 08/2002- 06/2006 Diploma received

College of Southern Nevada

Major: Biological Sciences 08/2006- Present In progress

Minor: Psychology 08/2006- Present In progress

Work Experience:

Mountain America Credit Union

4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-Present

Manager: Timothy Brennan Ph. 702-***-****

Duties: Member Services Rep. II

Open and close accounts

File fraud reports / disputes

Balance and run daily cash drawer

Present at weekly meetings

Comply with all government and company policies and regulations

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory

programs

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit debit cards, gift cards, travelers checks weekly

Inventory audits

Attend monthly webinars with the Mountain America Wellness committee with human resources

Prepare cash sales to Loomis Fargo

Issue debit cards, cashiers checks, and money orders

Pull and explain credit reports/ Chex Systems

Wells Fargo Bank

1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008

Manager: Liza Carmichael Ph. 702-***-****

Duties: Teller

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Run and balance a cash/check drawer daily

Create weekly meeting topics

Comply with all government and company policies and regulations

Complete quarterly knowledge test/ updates

Prepare cash sales to Loomis Fargo

Nightly vault audits

Pull and report OFAC on individual accounts

Audit, balance, process coin machine

Make a score of 5 in the Wells Fargo Top Box program

Silver States Schools Credit Union

1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007

Manager: Timothy Brennan Ph. 702-***-****

Duties: Financial Services Officer

Open and close accounts

Run and balance a cash drawer nightly

File fraud disputes

process loan applications

Maintain member follow ups

Comply with all government and company policies and regulations

Perform open and closing duties

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit,gift cards, travelers checks weekly

Pull and explain credit reports/ Chex Systems

Pull and report OFAC on individual accounts

Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,

tolerance, robbery ext.

Tj Maxx

4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006

Manager: Cherie Dupree Ph. 702-***-****

Duties: Cashier

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

department clean ups

Cash drawer handling

Jewelry counter attendant

assisted risk management on occasion

Restock/ replenish sales floor

Tj Maxx shrinkage prevention committee

Jc Penny

4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004

Manager: Joey Verdugo Ph.702-***-****

Duties: Cashier/ Customer Service Rep.

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

Continues department clean ups

Cash drawer handler

Price adjusting

Jewelry counter attendant

Restock/ replenish sales floor

Britney Wilson

Ph. 702-***-****, Address: 1700 Mesa Blanca Way North Las Vegas, NV 89031, E-mail: acfe97@r.postjobfree.com

Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship

in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,

Microsoft Office, Microsoft Power point, Outlook, 10-key

Education:

Mojave High School

Major: General Education 08/2002- 06/2006 Diploma received

College of Southern Nevada

Major: Biological Sciences 08/2006- Present In progress

Minor: Psychology 08/2006- Present In progress

Work Experience:

Mountain America Credit Union

4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-Present

Manager: Timothy Brennan Ph. 702-***-****

Duties: Member Services Rep. II

Open and close accounts

File fraud reports / disputes

Balance and run daily cash drawer

Present at weekly meetings

Comply with all government and company policies and regulations

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory

programs

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit debit cards, gift cards, travelers checks weekly

Inventory audits

Attend monthly webinars with the Mountain America Wellness committee with human resources

Prepare cash sales to Loomis Fargo

Issue debit cards, cashiers checks, and money orders

Pull and explain credit reports/ Chex Systems

Wells Fargo Bank

1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008

Manager: Liza Carmichael Ph. 702-***-****

Duties: Teller

Reach daily, weekly, monthly, quarterly, and yearly solution goals

Reach daily, weekly, monthly, quarterly, and yearly referral goals

Run and balance a cash/check drawer daily

Create weekly meeting topics

Comply with all government and company policies and regulations

Complete quarterly knowledge test/ updates

Prepare cash sales to Loomis Fargo

Nightly vault audits

Pull and report OFAC on individual accounts

Audit, balance, process coin machine

Make a score of 5 in the Wells Fargo Top Box program

Silver States Schools Credit Union

1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007

Manager: Timothy Brennan Ph. 702-***-****

Duties: Financial Services Officer

Open and close accounts

Run and balance a cash drawer nightly

File fraud disputes

process loan applications

Maintain member follow ups

Comply with all government and company policies and regulations

Perform open and closing duties

Audit the cash dispense machine weekly

Audit the cash vault nightly

Audit,gift cards, travelers checks weekly

Pull and explain credit reports/ Chex Systems

Pull and report OFAC on individual accounts

Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,

tolerance, robbery ext.

Tj Maxx

4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006

Manager: Cherie Dupree Ph. 702-***-****

Duties: Cashier

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

department clean ups

Cash drawer handling

Jewelry counter attendant

assisted risk management on occasion

Restock/ replenish sales floor

Tj Maxx shrinkage prevention committee

Jc Penny

4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004

Manager: Joey Verdugo Ph.702-***-****

Duties: Cashier/ Customer Service Rep.

In charge of the customer service desk

In charge of the fitting room

Nightly go backs

Continues department clean ups

Cash drawer handler

Price adjusting

Jewelry counter attendant

Restock/ replenish sales floor



Contact this candidate