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Manager Customer Service

Location:
Orlando, FL
Salary:
29,000
Posted:
August 16, 2014

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Resume:

RESUME OF: Margarita Beltran

**** ******** **. *******, ** 32835

Cell 407-***-****/ Tel. 407-***-****

Mail acfe5p@r.postjobfree.com

Objective: Professional Bilingual Female with 7 year in the Financial and Mortgage Industry, interesting in your Mortgage

Loan Officer Position.

EXPERIENCE:

POSITION: Mortgage Researcher

Wells Fargo Mortgage Lake Emma. Lake Mary Fl 10/17/2012 05/11/13

DUTIES:

Analyzing claim form 2009 & 2010 customer foreclosure process

Checking mortgage processed documents, for accuracy

Submitting mortgage documentation to the OCC

Searching invoices involve in foreclosure

Working 10 to 20 cases per day.

POSITION: Loan Officer

Main Street Finance, Orange Ave. Orlando, Florida 32801 06/15/10 09/30/12

DUTIES

:

Originating mortgage loans in an assigned territory.

Inputting loan information in to calyx point application.

Evaluating credit and analyzing client finance

Counsels customers, takes applications, conducts preliminary underwriting reviews, and submits loan

applications to processing and underwriting for approval.

Following up to ensure that documents required for processing, underwriting, and closing are secured in a

timely manner from appropriate sources.

Responsible for proactively soliciting business and conducting sales related activities, frequently outside of our

locations, in order to meet specific loan volume origination goals.

Following FHA, Conventional, Reverse Mortgage, Respa, Harp regulations and guidelines

Pipe line of $2M.

OSITION Loan Officer / Assist. Processor

P :

Nationwide Mortgage & Ass., 300 S. Jackson St. suite 520, Denver, CO 80246 7/1/08 11/15/09

Page 2

Resume of: Margarita Beltran

DUTIES:

Originating mortgage loans in an assigned territory.

Inputting loan information in to calyx point application.

Counsels customers, takes applications, conducts preliminary underwriting reviews, and submits loan

applications to processing and underwriting for approval.

Following up to ensure that documents required for processing, underwriting, and closing are secured in a

timely manner from appropriate sources.

Verifying documents such as employment, taxes, insurance, bank, rental, and mortgage and putting loan

package together to be submitted to the underwriter.

Pipe line of $3.5M

DUTIES 600 Apartments Units Complex 10/01/2006 – 06/01/2008

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

• Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and

maintain according to established procedures.Inspect models and available “market ready”, communicate

• related service needs to Property Manager.

Page 3

Resume of: Margarita Beltran

• Demonstrate community and apartment/model and apply product knowledge to clients needs by

communicating the features and benefits; close the sale.

• Have prospect complete application and secure deposit in accordance with the company procedures and Fair

Housing requirements.

• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit

processed applications to the Community Manager for approval. Follow up with applicant regarding status.

• Ensure apartment is ready for resident to move-in on agreed date.

• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help

prospect, refer them to sister communities to meet prospect’s needs.

• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to

community.

• Assist in monitoring renewals. Distribute and follow-up on renewal notices.

• Monitor advertising effectiveness. Gather information about market competition in the area and file.

• Represent the company in a professional manner at all the times.

Administrative

• Accept rental payments and give immediately to Assistant Community Manager.

• Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a

timely basis. Review with the Community Manager prior to obtaining signatures.

• Maintain current resident files.

• Maintain and record daily inspections for the community.

• Distribute all company or community-issued notices.

• Maintain accurate monthly commission records on leases and renewals for bonus purposes.

• Assist management team with other various tasks as required.

• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for

residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to

residents on all matters.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service

Requests on a weekly basis.

• Maintain open communication with Property Manager and Maintenance Supervisor.

• Contribute to cleanliness and curb appeal of the community on continuing basis.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by

the Community Manager.

Page 4

Resume of: Margarita Beltran

EDUCATION:

Ifrec Real Estate School

Ifrec Mortgage Loan School, Orlando, Fl

Universal Mortgage School Online Classes

EDP College, San Juan, P.R. Assoc. Degree Computer Science

World University, Bayamon, PR Business Administration & Accounting

SKILLS

Fax, filling, scanning, copier, PC proficiency, MS excel, MS word, MS outlook, transcribing, quick book, excel, word, internet, electronic

filling, calyx point, encompass, Optimal Blue, Byte Pro, bilingual, typing, ten key, act. Bilingual

REFERENCES: Upon request



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