Ketul Patel

**** ********** ****. #*, **********, NJ 07054

acfe1d@r.postjobfree.com . 973-***-****

EXECUTIVE SUMMARY

An accomplished, highly-motivated, goal-oriented and proactive

professional seeking a position a position as an Operations Engineer

in Information Technology where I can utilize my skills and experience

to promote growth for the organization as well as for myself. Highly

proficient working in a fast-paced environment while utilizing the

ability to quickly implement the mission, vision and values of the

organization.

SUMMARY OF QUALIFICATIONS

. Solid professional and academic experience in project

management; utilize technical skills and problem-solving

abilities to assess end-users needs, develop solutions and track

progress.

. Experience in administrative support, documentation management

and resolution of complex issues; demonstrate professionalism,

attention to detail and collaborative nature.

. Strong communicator exhibited by skills in working closely with

customers to identify and resolve problems; ability to convey

technical concept to non-technical audiences.

. Problem-solver who persistently follows up until issue is

resolved. Exceptional troubleshooter.

AREAS OF EXPERTISE

. Helpdesk & Desktop Support . Exchange Management

. VMWare - Server build/Maintenance . Remote Support

. Windows - XP, Vista, 7, 8, 2003 . Active directory Management

Server-2008 Server

. Mobile Iron Management

PROFESSIONAL EXPERIENCE

Daiichi Sankyo, Inc., Parsippany, NJ Feb 02 -

March 2014

Analyst, IS Field Support July

2012 - March 2014

. Active Directory Management:

o Create and maintain new hire accounts and terminate accounts as

requested by HR

o Create Security groups

o Manage Organizational Units & create as required

. File Server Management:

o Create shares, apply security utilizing security groups created in

AD, and maintain

o Assure that permissions are granted correctly & removed as well as

required

. Exchange Management:

o Create & manage distribution lists as requested

o Maintain mailboxes as well as all DLs

o Manage permissions to mailboxes & conference rooms

o Manage SourceOne DLs to assure the accuracy of members that belong

in these DLs

o Create and run jobs in SourceOne Console to restore archived mail

as requested

. VMWare:

o Build templates to deploy for new Server builds (Windows 2003-2008

Server/Windows Vista & Windows 7)

o Deploy, configure & build Servers and Workstations

o Support VMWare environment with respect to any and all issues for

ESX 4.0 and 4.0i servers

o Manage all physical ESX Hosts to assure they are running optimally

and resolve any issues pertaining to hardware, OS, networking,

and/or applications)

. SSL VPN:

o Manage SSL VPN & perform tasks as noted below:

. Create new File Resource Profile and assure that the correct

groups have access as well as the identified IP address(s)

have access

. Create a new Terminal Services Resource Profile for an

existing User Role and assure that the correct groups as well

as the identified IP address(s) have access

. Create a new Web Resource Profile and assure that the correct

groups as well as the identified IP address(s) have access

. Creating a new WSAM Destinations Resource Profile and as well

as the identified IP address(s) have access

. Modify User Roles to allow or deny connecting from an IP

address or range

. Image Management:

o Build, configure and manage all Daiichi Sankyo images (Windows

Vista image and a Windows 7)

o Images are built utilizing MDT 2010

o All images are updated on quarterly basis to assure that the images

are up-to-date with drivers, Windows Updates, as well as all

applications are up-to-date

o Built MDT 2010 server, configured it, and manage it on a daily

basis

o Built Ghost server with network boot to be able to cast images down

to clients

o Roll-out new computing platform utilizing Dell E4330 laptops to the

entire company

. Mobile Iron:

o Manage user accounts in Mobile Iron, profiles, devices, roles and

the app store

o Assure that all devices are in compliance with the policy

. Remote Office Support:

o Manage the Infrastructure, telephony, and provide all levels of

support for the 9 remote offices

o Travel to Sales meetings and provide hardware breakfix and resolve

issues on the spot

Field Support Technician March

2008 - June 2012

. Successfully roll-out the new computing platform to the entire company

utilizing the new Dell E4300 laptop series

. Implement, build, test, and configure the new image for the Dell E4300

laptops with Windows Vista

. Successfully complete the build-out of the 9 Regional Offices for the

Organization (network, telephony, and wireless)

. Assist with the roll-out of the new MiFi to be utilized by all Sales

Field

. Maintain and manage the Verizon My Biz website to assure accuracy of

the MiFi's currently in use as well as monitor usage to assure the

Organization is not getting billed for users who are going over data

limit

. Manage the Service Desk queue and handle all 2nd and 3rd level tickets

escalated from the Helpdesk

. Assist with all projects that Operations and Technical Services

requires assistance with

. Build, configure, and implement Servers in VMWare for requests that

are made through projects or Service Desk

End User Support Associate February 2002

- March 2008

. Provide desktop/level 2 support to a community of 250+ users. Support

Dell based PC's, Laptops and general productivity software.

. Responsible for supporting users extensively on MS-Office Application,

Windows XP, 2000/98, MS-Exchange, Outlook 2003.

. Provide support on Dell series Family laptops, GX Series desktops, IBM X

Series laptops, and HP Vectra Desktops.

. Create Windows 2000/XP Images, using Ghost, for Laptop/Desktop, for

various departments, with various software, to be deployed to the entire

field and company.

. Managed and performed migration from Windows 98 to Windows 2000 for a

community of 500+ users.

. Managed and performed migration from Windows 2000 to XP for a community

of 1000+ users.

. Provide support to clients having trouble with ISDN, DSL, Cable modem &

VPN.

. Provide phone support to a community of 1500+ users for OS, application,

and network connectivity problems.

. Provide support on HP Printers, LJ 2100, 2200, all-in-one OfficeJet R80,

R80xi, G85, G85xi, d135, 4600, 8500, Lexmark Printers and Xerox Document

Centers.

. Provide Technical & Hardware training to all employees.

EDUCATION

Centenary College, Parsippany, NJ

BS, Business Administration

Contact this candidate