Eduardo Morales, CHA

**** * ******** ******, *** 1110

Orlando, FL 32822

321-***-****

acfe15@r.postjobfree.com

"Manage By Walking Around"

. Conducted daily inspections of guest rooms, public spaces, laundry,

and offices.

. Assisted in the coordination of projects.

. Oversaw the annual the deep cleaning program of rooms and public

spaces.

. Kept expenditures, wages, labor, and supplies in line with the budget.

. Oversaw various staff levels needed to maintain properties ranging

from 105 - 800.

. Interviewed, scheduled, trained, developed, and conducted reviews of

associates.

. Taught and mentored multilingual and multicultural staff

. Responsible for maintaining the "Lost & Found" procedures insuring

guest satisfaction.

. Participated in hotel committees and task force assignments.

. Knowledgeable in Windows, Kronos, Fidelio, Holidex, PMS Systems,

Microsoft, Galaxy, Photo Gallery, Remco/Nitevision Program for

Housekeeping /Laundry, PMS.

EMPLOYMENT

RENAISSANCE ORLANDO AIRPORT

07/2013 - 08/2014

Orlando, Florida 297 Rooms

Director of Style (Housekeeping & Laundry)

Employment, coordination, supervision and developing of Housekeeping

staff

- Trainings for all Housekeeping employees

- Administration work of the Housekeeping Department

- Participation in preparing the budget, salaries and manning

- Control expenses

- Purchasing of new uniforms and Hotel linen inclusive soft good for the

complete Hotel

- Coordination of outside contractors

- Inspection of guest rooms and public area

- Conducting departmental and pre shift meetings

- Serve as Manager on Duty

- Monitor, coordinate and execute the special needs and requests of VIP

guests

MARRIOTT ALBUQUERQUE

07/2010 - 08/2012

Albuquerque, New Mexico, 411 Rooms and Suites

Director of Housekeeping and Laundry Department

Employment, coordination, supervision and developing of Housekeeping

staff

- Conducting performance reviews

- Trainings for all Housekeeping employees

- Administration work of the Housekeeping Department including

inventories

- Participation in preparing the budget, salaries and manning

- Control expenses

- Purchasing of new uniforms and Hotel linen inclusive soft good for the

complete Hotel

- Involved in maintenance program

- Coordination of outside contractors

- Inspection of guest rooms and public area

- Conducting departmental and pre shift meetings

- Serve as Manager on Duty

- Monitor, coordinate and execute the special needs and requests of VIP

guests and members of the loyalty program.

Page. 2

MORALES GROUP INC. 03/2000 - Present

Aventura, Florida

Consulting Housekeeping/Laundry Department

Provided consulting services and developed standard operational

procedures for housekeeping/laundry department Task forces and inspection

and training for housekeeping staff.

La Quinta Hotels, New York, Courtyard by Marriott, Bradenton, Florida,

Sheraton Hotels, Richmond, Virginia, Hotel Tequendama, Colombia, La

Casona Hotel, Venezuela, Club Med Columbus Isles, Bahamas.

TRANQUILITY BAY RESORT & CLUB

01/2005 - 12/2005

Marathon, Key West Florida. 55 Villas

Director of Services - Morales Group Inc*. (Opening

Director of Housekeeping

Manage Housekeeping personnel of 30 including performance evaluation and

conducting employee discipline

Maintain and improve company Standards and Procedures

Recruitment, training and scheduling of housekeeping personnel

Monitor cleaning supply and labor cost control and monthly reconciliation

Monitor Capital, labor and operational expense, Assist with yearly

budgeting process

Oversee weekly scheduling

LA HAMACA HOTEL & AMBASSADOR HOTEL 07/1975 - 12/2000

Caguas, Puerto Rico 355 Rooms

Everything in housekeeping (Houseman, Room Inspector and Assistant

Manager)

Morales Group Inc. Eduardo Morales, Sr. (Family Business)

Managed Laundry Operations, Casino Porters, Inspectors and a staff of 109

associates

Duties included purchasing, inventory, payroll and budgeting

Managed Overtime without comprising cleanliness

Developed monthly incentives to maintain a low turnover ratio and

motivate employee morale through recognition

On Safety Committee and OSHA Compliant

Limited use of outside vendors to be more self-reliant and watch

expansive

Organized Deep Clean Program, Room Punch List in order to have a more

proactive approach to Room and Public Area Cleanliness

Certified training program, job descriptions, safety training and PPE/Bio

Hazard programs

Academic Background

Degree in Hospitality Management, (FIU) Miami, Florida 1988

International Executive Housekeeper Association - 1995

References: Available upon request.[pic][pic][pic]

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