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Customer Service Technician

Location:
Milpitas, CA
Posted:
August 15, 2014

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Resume:

RONNIE GUTIERREZ

**** **** ****** **,

Milpitas Ca. 95035

1-702-***-****

acfdpc@r.postjobfree.com

OBJECTIVES: Highly motivated and experienced gaming field service technician / Manufacturing Technician

seeking a challenging opportunity where my technical and customer service skills can contribute to the profitability

and growth of the company.

EMPLOYMENT HISTORY:

Aristrocrat Technologies

Las Vegas, Nevada.

Lead Technician

1998-2012

Responsible for installations and servicing of KGI slot machines and progressive equipment as well as troubleshooting

of various players tracking systems.

Responsible for player tracking system, software upgrades, train new casino technician and troubleshooting.

Set up slot machine options according to various customer requirements, Including Ticket In/Ticket Out (EZ Pay),

Default Progressive or Progressive Top Award, Coin or Coinless machine functions.

Seiko, Ithaca and JCM Printer firmware flashing and software upgrades according to jurisdictional requirements.

Power Integration

Sunnyvalle, California.

1996-1998

Wafer Sort/ Set-Technician

Responsible for wafer sort and final test..Set up and operating some electronics equipment..Assist supervisor and

engineers when required..Load programs and pull out summaries when done. Certified in final test and wafer sort

operator.

Advance Micro Devices

Santa Clara, California

1985-1996

Lead Technician- Wafer sorting and Final test

Trouble-shooting Prober system boards on the wafer systems, Wafer Sort, wafer system maintenance, Test support

engineer, tool point & power supply repairs, OCR, Lap chip programming, wafer system computer PCs

Expertise:

Gaming system and software upgrades

Lean Manufacturing Concepts

Microsoft Office: Word and Excel

Statistical Process Control

Microsoft Office

Education:

FEATI UNIVERSITY - Manila, Philippines

Undergraduate Degree - Mechanical Engineering



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