MARIE DELINOIS

**** ** **** ****, *******, FL ***13

954-***-****

acfdne@r.postjobfree.com

CASE MANAGEMENT/PROGRAM MANAGER

My background has been primarily in a position of advocacy and support. I

enjoy working with the public and acting as a liaison whenever possible.

Accustomed to handling sensitive, confidential records (HIPPA). I am

interested in returning to the Social Services industry. I have supervised

representatives both in the office and in the field. I am also fluent in

Creole and Speak some Spanish.

SKILLS

Highly Dependable Bilingual in English and Creole Profession

Presentations Great Analytical Skills Ability to manage multiple tasks

Skilled in Intake Interviewing Ability to Work Independently/Team

Computer Savvy

Organized Attentive to Details Trained New Employees Excellent

Communication Skills

WORK EXPERIENCE

Ellis Ged and Bodden, P.A.

September 2010 - March 2014

Business Development Manager/PIP

Acquired an average of 2-4 new medical providers as clients for the firm in

order to review and collect correct PIP payments from the responsible

insurance companies. Supervised 4 employees while servicing approximately

75 clients.

United Health Group August

2009 - March 31, 2010

Licensed Member Advocate

Responsible for educating and enrolling new customers in the company's

Medicare products and maintaining relationships with current customers.

Frank Furman Insurance Agency May

2007 - January 2009

Claims Adjuster

Responsible for reporting, management and follow-up of Workers

Compensation and auto claims reported by the company's key customers and

providing reports and updates to the producers and the customers.

Hertz Claim Management July 2006 -

May 2007

Claims Examiner II

Responsible for the comprehensive management from beginning to end

including the PIP portion of an auto accident claim

Progressive Insurance

December 2002- July 20

Claims Adjuster

Claims Specialist II

Responsible for the adjustment of auto injury claims. Bodily injury as

well as property damage.

NCCI October 1998

- December 2002

Customer Representative

Software Support

Technical Analyst/Customer Service Supervisor

Supervised a customer service center for a data collection agency of

workers compensation. Also acted as customer service representatives for

the software/technical support department.

Healthy Mothers-Healthy Babies

November 1993 - October 1998

Case Manager

Counseled and provided case management to pregnant women/teens and their

infant child thru 5 years old. Provided counseling on food and nutrition,

education, birth control and employment. Assisted in applying and

maintaining medicaid. Acted as a liaison between the client and the

community

EDUCATION

Florida State University - Tallahassee, FL - BS Psychology, 1987

LICENSE/CERTIFICATION

Health, Lines and Annuities License (215) (Licensed in 49 states)

Company All Lines Adjuster's License (620)

Substitute Teacher Certification

REFERENCES UPON REQUEST

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