484-***-****•acfdkg@r.postjobfree.com

Laura Hoffman

*** ****** **., ******, ** 19043•484-***-****•484-***-**** acfdkg@r.postjobfree.com

Laura Hoffman

rObjective

To join a company that I can grow with while utilizing my retail sales and customer service skills. I want to bring

new creativity into the organization while also learning from experienced people.

E xperience

2011

IPacesetters Springfield, PA

Assistant Team Leader

Manage a call center for Home Security/Retention, Billing and Sales

Manage up to 18 employees and help with customer issues and service

Keep reports and complete Excel spread sheets, manage customer accounts

2005 - 2010

Self Employed Linwood, PA

Certified Nursing Assistant

Provide medical assistants for clients in their homes

Assisted with baths, showers, changing of briefs, and preparing for morning appointments.

Tended to wounds, checked vital signs, completed charts and reported problems as needed.

2005-2010

Self Employed Springfield, PA

Care Giver

Cared for my mother and father who were both suffering from cancer.

Helped them manage medications and treatment, performed house work, prepared meals.

Assisted with overseeing finances, running errands, and planning care.

1998-2005

Cellular Concepts Wayne, PA

Office Manager

Controlled flow of inventory in and out of store.

Handled incoming customer service calls, coordinated with sales staff to manage accounts

Managed data using Microsoft Word, Excel and Quicken, provided in store customer service.

M ilitary Service

1991-1996

U.S. Army Fort Sam Houston, TX

484-***-****•acfdkg@r.postjobfree.com

Laura Hoffman

Combat Medic

Treated soldiers with emergency medical techniques, performed triage, followed chain of command.

Honorable discharge.

E ducation

1990 Springfield High School Springfield, PA

2010 Delaware County College (EMT course) Media, PA

Reference Upon Request

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