RESUME

Heather Cox

*** ********** ****

Apt **

Crystal Lake, IL 60014

Cell: 815-***-****

Email: acfdge@r.postjobfree.com

Skills:

Insurance Certificates and Insurance Policy Assembling

Computer Skills: Word, Lotus Notes, Excel, Outlook, Epic, DMS, Workflow

Strong written and verbal communication skills

Clerical and Secretarial Skills

Typing (50+ wpm)

Data Entry

Customer Service

Receptionist

Call Center Experience

Cashier Experience

Education:

Attended; Elgin Community College, Elgin, Illinois, 2006-2007.

Graduate; Harry D. Jacobs High School, Algonquin, Illinois, 2005.

Employment History:

Assistant (Insurance): Arthur J. Gallagher: January 2013 - Present

Itasca, IL

Responsibilities include processing certificates and endorsements, putting

policy binders together for agents, working with Excel (Spreadsheet),

Inputing data, working with emails (Outlook), answering insureds phone

calls (Customer Service)

Certificate Specialist/Telemarketer: June 2011-Present; Corkill Insurance

Agency, Elk Grove Village, Illinois.

Responsibilities include, but are not limited to- Support Commercial Lines

with

reviewing policies, contract requirements and day-to-day issuing of

certificates, also telemarketing, making outbound calls to businesses

trying to collect renewal dates for the company to call on, reception, and

mailroom.

Clerk/Receptionist: February 2009 -September 2009; McHenry County Workforce

Network, Woodstock, Illinois and Express Personnel, Crystal Lake, Illinois.

Responsibilities include, but are not limited to- This was a temporary

employment placement, performing clerical, reception and data entry duties.

Clerk/Policy Assembler: June 2007-December 2008; Zurich American Insurance,

Schaumburg, Illinois.

Responsibilities include, but are not limited to- clerical functions,

policy assembling, computer skills, typing, data entry, copying, faxing,

filing, talk to raters and underwriters, problem solving, timely issuance

of policies and endorsements.

Cashier: October 2003-May 2005 and July 2006-June 2007; Jewel Osco,

Algonquin and Crystal Lake, Illinois.

Responsibilities included, but were not limited to- part time employment as

cashier, customer service, debt and credit payments, bagging, stocking.

Fraud Analyst: July 2005-October 2005; JP Morgan Chase, Elgin, Illinois.

Responsibilities included, but were not limited to- customer service, high

volume call center, credit card fraud investigation, data entry.

Cashier: March 2003-October 2003; McDonalds, Crystal Lake, Illinois.

Responsibilities included, but were not limited to- part time employment as

cashier,

customer service, took food orders, worked drive up window and counter.

* References and Salary History Submitted Upon Request.

Contact this candidate