STEVE DANIELS

HTTP://WWW.LINKEDIN.COM/PROFILE/VIEW?ID=68906251

acfddu@r.postjobfree.com

208-***-****

OBJECTIVE

Seeking a position in IT operations and/or security. Driven, independent and innovative, I drive the adoption, implementation and maintenance of new technologies as well as improving existing infrastructure. I am process-oriented, predisposed to pursuing better ways of doing things and an adept collaborator.

EXPERIENCE

Systems Administrator II August 2012 – Present

Melaleuca, Inc., Idaho Falls, Idaho

Design, implement and maintain systems infrastructure including, but not limited to, private cloud, public cloud, email and security. Act as server hardware purchasing agent between Melaleuca and several vendors.

Systems Administrator May 2010 – August 2012

Melaleuca, Inc., Idaho Falls, Idaho

Implemented industry best practices, including ISO standards, ITIL, MOF and PCI. Provisioned hardware to utilize resources to their fullest potential. Acted as server hardware purchasing agent between Melaleuca and several vendors.

Help Desk Team Lead September 2009 – May 2010

Melaleuca, Inc., Idaho Falls, Idaho

Coordinated personnel to ensure Help Desk staffed 24/7 and high-volume shifts had needed resources. Designed and implemented ITIL-compliant ticketing system to increase accountability and efficiency.

Help Desk Technician II March 2008 – September 2009

Melaleuca, Inc., Idaho Falls, Idaho

Provisioned desktop and laptop computers for facilities around world. Set hardware standards for computer purchasing and acted as purchasing agent between Melaleuca and several vendors.

Help Desk Technician I August 2006 – March 2008

Melaleuca, Inc., Idaho Falls, Idaho

As depot technician, designed and installed secure and consistent operating system builds on desktop and laptop computers. As a phone support technician, answered Help Desk calls and assisted internal Melaleuca employees with OS, website, order management system and hardware issues.

SKILLS

Amazon Web Services

Cisco Routing and Switching

ITIL

Microsoft Azure

Microsoft Directory Services

Microsoft Exchange

Microsoft Hyper-V

Microsoft IIS

Microsoft Operations Framework

Microsoft SharePoint

Microsoft SQL

Microsoft System Center

PCI

SAN

Security

VMware

CERTIFICATIONS

CCENT

CompTIA A+

ITIL Foundations

TS: Windows Server 2008 Active Directory, Configuring

AWARDS & ACHIEVEMENTS

Six customer service “Delightment Awards” – 2005-2006

Three company-wide “Star Performer” awards – 2006, 2008 and 2012

Traveled to Knoxville to setup server and workstation infrastructure in new distribution facility. Configured file and print server, domain controller, Exchange server, several printers and about 30 workstations.

Completed boot camps for – and am primary administrator of – Microsoft System Center 2012 Configuration Manager, Operations Manager, Service Manager and Orchestrator. Led global System Center implementation, including migrating 2000+ computers from Forefront and WSUS to using SCCM for security and Windows Updates.

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