Joseph Licata

**** ***** **** **.

Tampa, FL ****5

acfddp@r.postjobfree.com

Cell Phone 813-***-****

Summary

Accomplished IT Professional with over 14 years of technical experience.

Extensive experience configuring, deploying and troubleshooting network

client server solutions. Proven record in team leadership and user

support. Demonstrated customer service skills with the ability to convey

technical issues to end users and non-technical personal and management.

Strengths in: organization, troubleshooting, problem analysis, resolution,

system design and implementation, and a strong history of rising above the

standards and wearing multiple hats outside of initial job description.

Skill Set

Windows Server 2000, 2003, 2008, 2008 R2, 2012, XP, Vista, Windows 7,

Windows 8.1. Active Directory 2003, 2008, 2008 R2, 2012. Exchange 2003,

2007, 2010. Disaster Recovery Systems, CommVault and Symantec backup

solutions. Trend Micro. VMware, View Client 5.0. Hyper V. Citrix

Presentation Server 4.0. Xendesktop 5. XenApp 6. NetApp. WSUS server. KMS

Server. Batch files, Power Shell, TCP/IP, DHCP, DNS. PCI Compliance. Cisco

9951, 9971 phone systems. Basic Linux/Ubuntu. A+ area of computer

peripherals and maintenance. EON based phone switches.

Professional Experience:

HealthPlan Services - Tampa, FL. 04/2014-08/2014 (Contractor)

Systems Administrator/PCI Auditor

. Migrated over 50 external users from outdated Citrix to VMware

platform

. Contributed to escalated WET tickets

. Managed data moving and storage of CHD to PCI standards

. Audited all security GPO's to ensure best practices as dictated

by PCI standards

. Made recommended changes to ensure Windows environment complied

to PCI standards

. Audited VMware environment to include ESXi hosts and images as

per PCI standards

PSCU - St. Petersburg, FL. 10/2012-03/2014 (Contractor)

Enterprise Software Implementation/Administrator

. Implemented ASG Enterprise software package on virtual

environment to serve as temporary production to be switched to

DR site

. Spanned software to include 12 different types of servers all on

Windows 2008 R2

. Worked with PowerShell scripts and Batch files to automate

processes with software package

. Met all Sprint goals in timely manner allowing for company's

expectation of roll out to be kept

. Worked extensively with Data Architect, Developers and fellow

Administrator to ensure proper planning and accountability

. Wrote all documentation for installation, configuration and

administration for software package

CloudVDI - Tampa, FL. 6/2012-10/2012 (Out of business Start Up)

Server Engineer/Windows Administrator/Citrix Administrator

. Built out entire Active Directory infrastructure from bottom up

to include Exchange server, WSUS, KMS and Domain Controllers

. Configured necessary DNS records, DHCP pool and FSMO roles

. Created and Administered all user, security groups, email and

distribution list accounts

. Built out Xenserver environment that contained all Windows

servers, XenDesktop, XenApp servers

. Configured XenDesktop environment for newly acquired clients to

include rolling out Virtual Desktops, requested applications,

configuring Golden Images and updated snapshots

. Administering said client machines and user accounts via

XenDesktop in an Active Directory structure

. On site consultant for Citrix XenDesktop Proof of Concept

deployment

Savtira - Tampa, FL. 12/2011-4/2012 (Out of Business Start Up)

Windows Systems Administrator/Server Engineer

. Administered over 150 Active Directory user accounts. In

addition to accounts on various other platforms and applications

. Built out new Domain Controllers and demoted older DC's to best

practice specifications

. Reorganized Active Directory structure to follow best practices

. Implemented needed Group Policies for security groups

integration

. Supported all Windows based machines remotely and in house to

include patch management, hardware, network connectivity and

specific applications

. Managed all Cisco 9951/9971 phones systems for office

Acclaris Inc. - Tampa, FL. 07/2010 - 11/2011

Windows Systems Administrator

. Redesigned multiple Windows Domains structure to one centralized

Domain. To include two remote call centers and three offshore

locations

. Organized whole new structure of Active Directory to include

manageable Organizational Units, Group Policies and introduced

Security Groups into the company's network resources

. Migrated Exchange 2007 off of existing Domain Controller to dedicated

machine in keeping with best practices, with zero impact to end users

. Administered Exchange 2007 environment to support over 300 users

. Built out, configured and installed Windows Server 2008 R2 Domain

Controllers, File Print Servers and wireless access points to

accommodate new Active Directory structure

. Administered over 300 user accounts on various platforms specific to

department needs and requirements

. Managed Symantec End Point Protection for all locations

. Supported all Windows based machines remotely and in house to include

patch management, hardware, network connectivity and specific

applications

Full Spectrum Telecommunication - Clearwater, FL. 01/05 - 11/09

System Administration, Telecom Engineer

. Administered Windows systems running 2003 Server and Windows 2000

Server

. Maintained Exchange environment to support over 150 employees

. Managed spam and virus protection for all communications

. Implemented Active Directory group policies to control user access to

network resources, install and manage software

. Implemented WSUS server to manage Microsoft updates and saving on

network resources and produce reports to insure all PC's and servers

were properly secure and patched

. In charge of analysis, purchasing, implementation, and maintenance of

all technology hardware company wide, including, PC's, servers,

printers, switches, routers, and software

. Maintained server hardware and software patches

. Managed network wide backups and disaster recovery

. Monitored security risks and set policies for end-user access

. Hardware break fix for servers workstations and printers

. Supported 20+ VPN clients

Xpancom, LLC - Lutz, FL. 01/04 - 12/04

Co-owner/Director of Operations

. Responsible for the total front end of Xpancom's Web Hosting/Web

Design company.

. Gave technical support to customers concerning server issues, web site

implementations and E-commerce solutions.

. Designed web sites with Photoshop and Dreamweaver

Medical Manager - Tampa, FL. 05/03 - 12/03 (Contractor)

Software Analyst/Software Implementation Coordinator

. Responsible for helping the company's customers implement their

medical software

. Ran testing and Q&A for various versions of medical software

. Maintained direct contact with customers to insure their satisfaction

and understanding of the software

. Coordinated schedules for the easy flow and rapid production of newly

implemented servers

Candidhosting/Neutelligent.com - Tampa, FL. 06/02 - 02/03

System Engineer/NOC Technician

. Organized and implemented the construction of Windows NT/2000 and Red

Hat Linux servers

. Maintained the servers in working order with periodic security updates

and upgrade scripts

. Provided timely support to clients through a ticketing system and

emergency based phone calls

. Maintained uptime for network through various troubleshooting and

administrative responsibilities

. Provided end user support to on site personnel in various departments

PriceWaterhouseCoopers - Tampa, FL. 01/02 - 04/02 (Contractor)

Q&A Team Lead

. Implemented application migration from obsolete server to a more

stable infrastructure

. Maintained several Unix servers with daily administration

. Maintained all supporting technical documents for application testing

. Managed team of Q&A testers providing daily updates and results to

upper management

Netwolves Technologies - Tampa, FL. 11/00 - 08/01

Production Support/Administrator

. Administered and maintained firewalls (FoxBox/FreeBSD OS) for over 30

GE locations, to include VPN connectivity between sites

. Responsible for testing and implementing several bug fixes to product

. Assisted in Q&A of newer software versions of Operating system that

were applied to product

Education

1999 University of South Florida

Bachelors Liberal Arts

Graduated with dual major

Professional Certifications

CCA: Xendesktop 5, XenApp 6

6425A Microsoft Course

Configuring and Troubleshooting Windows Server 2008 Active Directory Domain

Services

EON Telecom Phone Switch Administration

Professional References available

Contact this candidate