SUZANNE CRISTAL ALLEN

**** ***** ****** **., ********, Ohio 43204

Cell 614-***-****

acfdbv@r.postjobfree.com

CORE PROFESSIONAL STRENGTHS

Sales and Marketing: Experienced event promoter and sales strategist with demonstrated skill in relationship-building and branding.

Management: Able to motivate employees and manage resources to achieve large-scale objectives for maximum gain and customer satisfaction.

Business Operations: Gifted entrepreneur with a talent for expanding operations to grow revenue and streamlining processes to reduce expense.

PROFESSIONAL HISTORY

Hub Operations 1996-2014

UPS / Columbus, OH /

Familiar with all day to day operations, with diversified training.

Dan Tobin GMC 2014

Service

General Manager 1995-2013

Sugar Buzzers / AES Concessions, Columbus, OH / Conneaut Lake, PA / Chicago

Startup and management of thriving concessions company providing refreshments and souvenirs at entertainment events coast-to-coast, including sports arenas, concert halls, state fairs, theme parks, and convention centers.

Put financial accounting procedures into place. Managed bookkeeping and accounts payable/receivable for the company

Coordinated transportation of supplies, equipment and personnel to event locations and setup of concessions

Negotiated vendor contracts

In charge of purchasing and inventory accountability

Responsible for recruitment, payroll and training of 25-50 concessions staff per event

Established guidelines for each event encouraging an efficient, customer-centric environment

Ensured compliance with health department regulations

Established employee guidebook for food safety

Conducted weekly planning and monthly staff meetings

Reduced expenses by researching suppliers and buying in bulk

Created professional company image providing uniforms for concessions staff

Worked with advertising companies to design event flyers and other marketing materials to promote events in the United States and Canada

Introduced new products to capitalize on trends

Redesigned concessions stands/features to appeal to target event markets

Boosted sales through strategic placement of stands, expansion to in-stand/in-seat vending and use of attention-grabbing marketing methods to engage passersby

Office Manager 2009

Gordon Keith Originals, Grandview, OH

Managed all office operations for custom manufacturer of original metal designed furniture and store display furnishings Clients included Macy’s, Yankee Candle Co. and Old Navy

Accounting, billing and accounts payable/receivable.

Timekeeper and scheduling of 12 employees

Purchased equipment and arranged for all custom millwork.

Scheduled shipment through DHL, UPS and Federal Express

Photographed customer store layouts and merchandising so that design features could be developed

Developed filing system and restructured A/R process, improving business office efficiency

Owner / Manager 2000-2002

Steak on the Lake, Conneaut Lake, PA

Revitalized family-style restaurant attached to the Conneaut Lake theme park and hotel.

Established accounting procedures and managed bookkeeping, purchasing and inventory management. Ran all aspects of business operations

Evolved reputation of restaurant as choice destination for excellent food in a fun, novel atmosphere

Catered weddings, local events, and employee recognition dinners at the nearby theme park

Added entertainment venue to draw in customers, such as comedy club, mystery dinner theater performances and live music. Prepared specials related to local events.

Owner / Manager 2000-2002

West Side Saloon, Conneaut Lake, PA

Set up and oversaw all business operations for a successful full-service bar and grill.

Audited cash receipts from servers and bartenders

Balanced daily receipts, prepared bank deposits, and performed full charge bookkeeping.

Human resources functions such as hiring, training, compensation and health and safety

Managed vendor and service accounts

Maintained appropriate licenses and permits for business

Organized weekend bike rodeo drawing 500 participants

EDUCATION

Bachelor of Business Administration / Focus Project Management / Graduated June 2010

Masters Human Resources DeVry / Keller University, Columbus, Ohio

Course Highlights:

Financial Accounting Marketing Project Management

Business Law Contracts and Procurement Operations Strategy

Business Systems Analysis Public Speaking Project Risk Management

Finance Professional Writing Motivation and Leadership

Statistics e-Commerce Principles of Management

COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, Access, Outlook and QuickBooks, ADP

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