JoAnna Stanley

**** ******** ** *** #****, Carrollton Tx, 75006

Contact :469-***-****

Email :acfd5d@r.postjobfree.com

Objective - a challenging position in a fast growing company where I can achieve

my goals and move up into management position

Summary - customer service dealing with customers face to face and on the

telephone

Education - graduated (2006 - 2010)

Garland

Experience - aegis communication inc (11/2013 - 05/2014)

-checked to ensure that appropriate changes were made to resolve

issues

-kept records of customer interactions and transactions recording

details of inquiries complaints and comments as well as actions taken

-contacted customers in order to respond to inquiries and to notify them

of claim investigation results and any planned adjustments

-assisted members with prescription claims on ipns system and

estimated cost for there prescription

-provided help with members to better understand there medical

benefits

- Norwex (07/2013 - 10/2013)

-packaged and shipped orders promptly and quickly.

-provided accuracy and efficiency in the distribution of the company

products.

-maintained light maintenance in the shipping area

- assembler (02/2013 - 06/2013)

-built box spring and mattresses in a timely manner.

-made and distributed quilts for the mattresses

-operated and maintained company machinery

- McDonald's (04/06 - 06/11)

-checked to ensure that appropriate changes were made to resolve

customers problems.

-trained and managed a team of new hires and achieved significant

improvements in their productivity.

-responsible for the cash register as well as the dining area.

Skills - -Medical Terminology Training

-health insurance training

-claims training

References - Jose Ramon,, Simons inc

972-***-****

worked well with him

- Debra Mcleroy,, home health

214-***-****