Software Technician
Resume:
Larry D Williams
*** ******* *****, *********, ** 40004
502-***-**** (Cell)
acfd02@r.postjobfree.com
Summary
I have 13 years experience, including as a Refresh Technician for Windows XP to Windows 7 Migrations, Senior Desktop Technician for a 500 person
Call Center in KY and a 400 person Call Center AR in the Health Care industries in Radcliff, KY, Desktop Laptop and Helpdesk Support of the US
Army's Recruitment Mission Fort Knox KY, Desktop Support for General Electric Louisville, KY
Most recently, I was working as a Refresh Technician for a Windows XP to Windows 7 Migration project for Teksystems \ Jim Beam inc from February
2014 to April 2014.
My skills and experiences include: Asset Management, Call Center Support, Computer Hardware and Software Troubleshooting and resolution, Dell
Computers, Desktop PC, Hardware Support, Help Desk Support, Information Systems, Norton AntiVirus, Norton Utilities, Windows Operating Systems
including Windows XP, 7 and Windows 8, PC Anywhere, Pc Hardware, PC Support, Printers, Scanners, Technical Support, Video Conferencing,
Computer hardware and Software Configuration and Installation and Troubleshooting, Symantec Packages,
I hold various Certifications including A+ from Comptia, Network Troubleshooting from New Horizons, Hp Desktop Workstations and Notebooks, Dell
Optiplex Desktops, Dell Latitude Notebooks, Dell Precision Workstations, I hold a GED from Washington County Board of Education.
Experience
Refresh Migration Windows XP to Windows 7 Project Feb. 2014 - Apr. 2014
Tek Systems \ Jim Beam inc, Clermont, KY
Provided tech support to computer system users.
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Answered user questions.
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Resolved computer problems.
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In person and remotely.
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Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
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Set up equipment for others to use.
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Ensured the proper setup of hardware.
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Correctly installed operating systems, software and applications.
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Performed minor repairs on hardware, software and peripheral equipment.
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Maintained records of computer problems and actions taken.
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Conferred with users.
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Trained users in proper software and hardware use.
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Used desktop communications software such as remote control software.
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Resolved computer problems.
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In person, via phone, remotely and over email.
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Recorded installations and equipment replacements.
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Contacted vendors with major computer problems.
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Used internet directory services software such as active directory software and DNS software.
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Knowledge sets include Automated installation software, Call center software, Deployment software, Desktop communications software,
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Internet browser software, Microsoft Office software, Microsoft Sharepoint, Migration software, Network conferencing software, Network operation
system software, Notebook computers, Office suite software, Password management software, Spreadsheet software, Symantec Norton
Utilities, Upgrades, Virus scanning software.
Refresh Migration Windows XP to Windows 7 Project Nov. 2013 - Feb. 2014
Tek Systems / Wyatt Tarrant Combs, Louisville, KY
Migration from Windows XP to Windows 7.
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Provided tech support to computer system users.
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Answered user questions.
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Resolved computer problems.
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In person.
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Provided assistance with computer hardware, printing, program installation and operating systems.
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Oversaw daily performance of computer systems.
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Set up equipment for others to use.
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Ensured the proper setup of hardware.
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Correctly installed operating systems, software and applications.
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Recorded installations and equipment replacements.
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Conferred with users.
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Referred major hardware and software issues to technicians.
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Used configuration management software.
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Senior Desktop Technician Dec. 2006 - Oct. 2013
Cardinal health inc., Radcliff, KY
Migration from Windows XP to Windows 7 Professional.
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Migration from a VPC to a Standard desktop environment.
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Answered user questions.
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Resolved computer problems.
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Larry Williams
In person, via phone, remotely and over email.
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Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
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Ensured the proper setup of hardware.
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Correctly installed operating systems, software and applications.
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Performed minor repairs on hardware, software and peripheral equipment.
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Conferred with users.
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Conducted computer diagnostics.
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Trained users in proper software and hardware use.
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Used backup and archival software.
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Used configuration management software.
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Used desktop communications software such as remote control software.
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My accomplishments included A+ certified, CHDP "Certified Help Desk professional certified, HP certified for laptops and desktops, Dell
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certified for desktops and laptops.
Knowledge sets include Active directory software, Administration software, Adobe Acrobat, Backup and archival software, Call center software,
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Computer Hardware, Computer tool kits, Deployment software, Desktop communications software, Desktop computers, Desktop partitioning
software, Electronic mail software, Email software, Hardware, Help desk or call center software, Information retrieval or search software,
Information systems integration software, Internet browser software, Internet directory services software, Microsoft Office software, Microsoft
O ffice Visio, Microsoft Sharepoint, Microsoft Windows Preinstallation Environment, Migration software, MSDOSbootable disks, Network
conferencing software, Network directory services software, Network operation system software, Notebook computers, Office suite software,
Operating system software, Password management software, Patch management software, Pc Technician, Peripherals, Personal computer
diagnostic software, Platform interconnectivity software, Presentation software, Remote control software, Remote install server software,
Screwdrivers, Software asset management SAM software, Software Installation, Software Troubleshooting, Symantic LiveState, Symantec
Norton Utilities, Tech Support, Transaction security and virus protection software, Troubleshooting, Upgrades, Upgrading, Virus scanning
software, Wire crimpers, Word processing software.
Call Center Agent Oct. 2005 - Dec. 2006
EDS/Tek Systems Fort Knox, Radcliff, KY
Used software tools including PC Anywhere, VPN,.
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Spoke with customers by phone.
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Received and processed incoming phone calls from customer or client base.
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Recorded details of customer interactions, complaints and comments.
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Ensured that appropriate changes were made to resolve customer concerns.
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Effectively identified customer concerns over the phone.
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Referred unresolved customer grievances for further investigation.
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Determined possible causes of customer complaints.
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Communicated with a clear, distinct voice.
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Maintained effective working relationships with customers and internal departments.
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Maintained a positive and professional phone demeanor.
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Performed office duties such as data entry and word processing.
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Knowledge sets include Avaya software, Contact center software, Desktop computers, Digital Telephones, Electronic mail software, General
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Office, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Windows, Microsoft Word, Network conferencing software, Office
Skills, Office suite software, Operating system software, Phone headsets, Word processing software.
Windows XP Tech Refresh Apr. 2005 - Oct. 2005
EDS\Tek Systems Fort Knox, Radcliff, KY
Repaired and maintained computers, printers and equipment software.
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Installed computers and equipment software.
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Talked with clients to identify problems.
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Put machines back together after repairs.
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Worked at customer offices.
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Fixed software problems by adjusting settings and reinstalling.
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Assembled machines.
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Used hand tools.
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Tested machine parts for proper working order.
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Performed virus and spyware removal.
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A+ certified computer technician.
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Licensed driver.
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Reassemble machines after making repairs or replacing parts.
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Reinstall software programs or adjust settings on existing software in order to fix machine malfunctions.
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Assemble machines according to specifications, using hand tools, power tools, and measuring devices.
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Operate machines in order to test functioning of parts and mechanisms.
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Maintain records of equipment maintenance work and repairs.
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Install and configure new equipment, including operating software and peripheral equipment.
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Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
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Fill machines with toners, inks, or other duplicating fluids.
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Larry Williams
Knowledge sets include A+ Certified, Adjustable wide mouth pliers, Adobe Systems Adobe Acrobat software, Call tracking software, Cisco
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Systems VPN Client, Computer Repair, Computer Technician, Computer Troubleshooting, Computer Upgrade, Data base user interface and
query software, Database software, Desktop computers, Document management software, Electronic mail software, Email software, Enterprise
application integration software, Flathead screwdrivers, Help desk or call center software, Internet browser software, JavaScript, Microsoft Excel,
M icrosoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visual Basic.NET, Microsoft
Windows, Microsoft Word, Network connectivity terminal emulation software, Network security or virtual private network VPN management
software, Notebook computers, Nut drivers, Office suite software, Operating system software, Pc Repair, Pc Technician, Personal computer
diagnostic software, Presentation software, Repair, Screwdrivers, Spreadsheet software, Symantic Norton Antivirus, Symantic Norton Utilities,
Technician, Video conferencing software, Virus detection software, Web browser software, Word processing software.
Desktop Support Technician May 2001 - May 2004
En point Technologies General Electric, Louisville, KY
Resolved computer problems.
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In person, via phone, remotely and over email.
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Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
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Ensured the proper setup of hardware.
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Correctly installed operating systems, software and applications.
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Performed minor repairs on hardware, software and peripheral equipment.
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Conferred with users.
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Conducted computer diagnostics.
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Trained users in proper software and hardware use.
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Used backup and archival software.
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Used configuration management software.
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Used desktop communications software such as Symantec pcAnywhere and remote control software.
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My accomplishments included A+ certifications.
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Knowledge sets include Access software, Backup and archival software, Calendar and scheduling software, Computer Hardware, Computer
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S ystems, Computer tool kits, Deployment software, Desktop computers, Desktop partitioning software, Electronic mail software, Email
software, Encryption software, Hardware, Hardware Installation, Microsoft Office software, Migration software, MSDOSbootable disks, Network
operation system software, Notebook computers, Office suite software, Operating system software, Pc Computer, Personal Computer, Personal
computer diagnostic software, Personal Computers, Remote control software, Software, Software asset management SAM software, Software
Installation, Symantec Norton Utilities, Symantec pcAnywhere, Tech Support, Upgrades, Upgrading, Virus scanning software, Wire crimpers,
Word processing software.
Skills
A+ Certified, Adobe Acrobat, Asset Management, Backup, Call Center, Computer Hardware, Computer Troubleshooting, Customer Relations, Dell
Computers, Desktop PC, Dns, Drivers, Email, General Office Duties, Hand Tools, Hardware Support, Help Desk Support, Hewlett Packard, Information
S ystems, Internet Explorer, Laptop Computers, Memory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft
Windows, Microsoft Word, Migration, MS DOS, Multi-Line Telephones, Networking, Norton AntiVirus, Norton Utilities, Office Skills, Operating Systems,
PC Anywhere, Pc Hardware, PC Support, Peripherals, Power Tools, Printers, Scanners, Spreadsheets, Technical Support, Technician, Telephone
Skills, Upgrades, Video Conferencing, Vpn, Word Processing, Computer Installation, Microsoft Access, Scheduling, Software Installation, Symantec
Packages, PC Configuration, Software Support, Troubleshooting, Microsoft Windows Xp, Windows 7, Microsoft Works, Tcp/Ip
Languages
English
Occupational licenses and certifications
Certificate: Comp10496430 A+ Certification, Comptia, 2002; Kentucky
Certificate: Troubleshooting TCP/IP Network Problems, New Horizon Computer Learning Centers, 2009; Kentucky
Certificate: Accredited Platform Specialist HP Commercial Desktops, Works, Hewlett Packard, 2009; Kentucky
Certificate: Optiplex Desktops, Dell, 2002; Kentucky
Certificate: Latitude Notebooks, Dell, 2002; Kentucky
Certificate: Precision Workstations, Dell, 2002; Kentucky
Education
Washington County Board of Education
2007
GED (General Education Degree)
None
References
Brent Spalding IT Services Manager
Teksystems \ Beam Inc
Louisville, KY
Rene Keyzer-Andre, Engineering Services Manager
Teksystems \ Wyatt Tarrant & Combs LLP
Louisville, KY
Mike Weidman, Client Services Manager
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Larry Williams
Cardinal health inc.
314-***-**** Cell
Ron Tang, IT Manager
Cardinal health inc
Glenda Ford, Supervisor
Cardinal Health Inc
Radcliff, KY
Home: 270-***-****
Cell: 270-***-****
Paula Clark, Supervisor
Cardinal Health Inc
Radcliff, KY
Carlton Allen, Retired Air Force
New Port News, VA
Carla Mason, Works at American Greetings
Bardstown, KY
Carrie Stivers, Retired Home Maker
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