Customer Service Medical Assistant
Resume:
KWAMEKA SIMMONDS
* **** ** **** ***, Miami Gardens, FL 3 3056 H: 7-865****** C: 9-544****** acfcxz@r.postjobfree.com
P ROFESSIONAL SUMMARY
Medical Assistant with 2 years experience in a hospital and clinic setting. Patient-focused and empathetic caregiver
with extensive knowledge of patients' needs. Assisted with technical Medical treatments supports diagnostic
procedures and charted patients' records. Hard-working, multi-tasking Assistant with outstanding telephone,
scheduling and documentation skills.Proficient in MS Word, Excel, and PowerPoint. Interested in a full-time position
with a growing company.
SKILLS
Patient-focused care Patient scheduling
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Efficient and reliable team player Strong communication skills
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Committed team player Detail-oriented
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Types 40 WPM Quick learner
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Attention to detail Organized multi-tasker
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Filing and data archiving Multi-line phone proficiency
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HIPAA compliance Professional phone etiquette
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WORK HISTORY
Lab Monitor, 10/2013 to Current
Office of Innovative Technology-Nova Southeastern University – Davie, FL
l Resolved virus and malware issues.
l Set up equipment for employees, including installing cables and hardware.
l Installed software and operating systems on company computers.
l Installed system software.
l Composed and drafted all outgoing correspondence and reports for managers.
l Reduced overhead by taking on more responsibility with creative and administrative projects.
l Answered and managed incoming and outgoing calls while recording accurate messages.
l Maintained a clean reception area, including lounge and associated areas.
Medical Assistant, 06/2011 to 08/2012
Juan F. Luis Hospital – St Croix, VI
l Monitored vital signs, such as blood pressure and pulse.
l Tested and recorded blood glucose levels.
l Obtained information about clients' medical history, drug history, complaints and allergies.
l Transported patients to other areas of the hospital in wheelchairs and gurneys.
l Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley
catheter removal and EKGs.
l Maintained accurate records of patient care, condition, progress and concerns.
l Scheduled and accompanied clients to medical appointments.
l Maintained a clean, healthy and safe environment.
l Maintained sanitary residents' and program rooms.
l Verified and created claim numbers by communicating with various insurance companies.
l Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
l Improved timely paying of bills by developing flexible payment plans for patients.
l Located, checked in and pulled medical records for appointments and incomplete patient charts.
l Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged
residents.
Crew Member, 06/2010 to 12/2010
Mc. Donalds – Pembroke Pines, FL
Promptly and empathetically handled guest concerns and complaints.
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Demonstrated integrity and honesty while interacting with guests, team members and managers.
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l Operated the drive-through window and sales register quickly and efficiently.
l Greeted customers and provided excellent customer service.
l Maintained high standards of customer service during high-volume, fast-paced operations.
l Prepared all food orders within a 2-3 minute time frame.
l Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
l Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
l Reported to each shift on time and ready to work.
l Handled currency and credit transactions quickly and accurately.
l Diligently restocked work stations and display cases.
Medical Assistant Intern, 01/2010 to 05/2010
Morris Heights Health Center – Bronx, NY
l Maintained accurate records of patient care, condition, progress and concerns.
l Monitored vital signs, such as blood pressure and pulse.
l Responded appropriately to the physical, emotional and developmental needs of patients.
l Tested and recorded blood glucose levels.
l Obtained information about clients' medical history, drug history, complaints and allergies.
l Scheduled and accompanied clients to medical appointments.
l Maintained a clean, healthy and safe environment.
l Performed clerical duties, such as word processing, data entry, answering phones and filing.
l Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special
medical equipment and apparatus.
l Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley
catheter removal and EKGs.
Human Resources Intern, 01/2008 to 06/2008
Charles Harwood Clinic – St Croix, VI
Helped distribute employee notices and mail around the office.
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Opened and properly distributed incoming mail.
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Answered and managed incoming and outgoing calls while recording accurate messages.
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Screened all visitors and directed them to the correct employee or office.
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Typed various office documents.
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Faxed required document to receiving party in a timely manner.
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EDUCATION
Associate of Arts: Medical Assistant, 2010
Monroe College - Newrochelle, NY
Bachelor of Science: Psychology, Current
Nova Southeastern University - Davie, FL
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