Rhetta Jones HOUSTON, TEXAS ***** 832-***-**** acfcwn@r.postjobfree.com

SUMMARY

Customer Service Professional with over 10 years Collections and Call Center experience. Expertise in

problem solving, negotiations, and system improvement. Excellent in decision making, working in a fast-

paced environment and meeting monthly deadlines. Known for being a self- starter, conflict resolution,

and surpassing company goals.

ACCOMPLISHMENTS

• Explained purpose of call and encouraged customers to complete survey, resulting in increase of

satisfaction surveys by 80%.

• Patiently discussed payment options with 3rd party consumers, enticing them to remit payment,

resulting in exceeding company goals by 60% per quarter.

• Consistently surpassed collections goals, resulting in being named employee of the year.

• Introduced new skip-tracing software, that improved company skip tracing technique resulting in

accurate location information for consumer.

Professional Experience

Surveyor (On Call/As needed) 10/2010 – 12/2013

Service Associates of America Houston, Texas

Solicited donations from supporters for the annual Thanksgiving Feast and Holiday toy drive

Contacted consumers for talk radio surveys

Improved customer ratings by 80 percent.

Sales Associate/Customer Service Representative (Part-Time) 11/2012 – 12/2013

Electron Electric Sales & Services Houston, Texas

Welcomed new customers to start electricity service

Sold electricity packages for utility providers

Established contracts from one to three years based on consumer usage and demographics

Maintained up-to-date records at all times

Collections Representative 4/2012 - 8/2013

Goldman Schwartz Houston, Texas

Assisted clients in resolving debt

Addressed third party collections of delinquent payday loans

Reported unpaid checks to fraud division/ reported to credit bureau

Referred consumers to credit counseling agencies

Prepared inventories

Ran reports and supplied data to fulfill customer report requirements

Collection Agent 2/2011 – 1/2012

Equifax Houston, Texas

Provided collection services for Capital One and Visa

Negotiated payment arrangements with obligors

Recorded payments/updates into software system

Maintained call logs and records

Rhetta Jones (cont.)

Customer Service/Debt Collector 8/2008 – 9/2010

Houston Funding Credit Card Services Houston, Texas

Representative for Chase, Capital One and Wells Fargo banks

Facilitated 1st party debt resolution 60-90 days in delinquency

Maintained customer files

Utilized various tracing and locating search engines to locate obligators

Researched obligators credit history and income sources to determine payment abilities

Code Enforcement Officer 4/2001 – 5/2008

City of Houston Office of Compliance

Provided code enforcement of city, state owned properties

Maintained knowledge of OSHA code and ordinances

Inspected buildings, bridges, streets, traffic signals etc. for code violations

Monitored progress/work orders

Recorded due/paid fine

Education

Associates Degree, Computer Network and Interfacing Texas State Tech 1991

Elementary Education, completed 4 semesters Paul Quinn College 1993

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