KATHLEEN B. HOENLE

**** ******** ****

Lake in the Hills IL 60156

630-***-****

acfcwe@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS SUMMARY

Having years of experience in Office Management as an

Administrative assistant to being an office manager

Detail-oriented

Strong and consistent customer service and communication

skills

Timely and consistent, always confidently tasked with many

and somewhat difficult projects, which were essential to

complete on time

A team leader, managing and assisting other team members

Proven and confident organizational skills

Collaborate easily with co-workers and work well

independently

Self–sufficient in communicating with external B2B,

continually streamlining business activities

ADDITIONAL SKILLS

Experience in Microsoft Office, Word and Excel

Well versed and written communication skills

Excellent call center phone skills

ADP and Avimark software

EXPERIENCE

2006-2009 Receptionist / Administrative Assistant, Randall Road Animal

Hospital Crystal Lake IL

Office Manager / Administrative Assistant

2011-2014

Empowered to oversee the day to day practice activities

since the beginning in 2006. My main priority was to

organize all aspects of the practice. Managed a team of 5

doctors, room technicians, surgical technicians, receptionists,

kennel assistants, groomers, office assistants, and having a

client base of over 13,000

Developed and maintained the Home office Human

Resources department as well as the remote satellite

Offices, authored and implemented a Hospital Policies

Handbook, Maintained employee personnel files,

Interviewing and hiring process for all employees, Employee

evaluations and disciplinary actions, developed a training

manual for all new hires, conducted monthly update

meetings for all associates, responsible for multiple

department employee schedules, managed and performed all

payroll, commissions and corrections, maintained and

managed associate work schedules.

Responsible for reporting all county records and reports for

the counties monthly, performed all daily shelter charges and

medical records, billed monthly for 30+ animal shelters,

implemented and administered contracts for all animal

shelters yearly, contracted low cost neuter and spay

programs for low income and the disabled.

Managed all practice accounts receivables and collections,

all advertising, facility maintenance, updated information

publishing directly to the website.

Made and approved all purchasing for the business

Managed and developed the grooming and boarding

departments, oversaw and organized the startup of the new

business in South Elgin, Implemented a new position to

increase customer satisfaction

Through advertising and program plans, tripled sales on

brands Frontline, Heartgard and Brand name prescription

diets

Handled customer complaints professionally, managed all

billing disputes and responsible for overseeing and assisting

a multi-line phone system.

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2005-2006 Client Service Coordinator, Banfield Pet Hospital Algonquin IL

Responsible for all incoming calls, scheduling surgeries,

wellness appointments and emergencies.

Managed all county records monthly

Educated clients about our nationwide pet wellness programs

we offered for preventative care

1996-1999 Customer Service Representative, Videojet Technologies Wood

Dale, IL

Managed a state territory for all customer service outbound

calls

Handled high volume incoming customer service calls

Data entry for a high volume of parts and supplies daily

orders

Expediting and tracing orders

Handling unauthorized deductions from accounts and

determining the outcome

Accelerated releases of blanket purchase orders

L C Mohr High School, South Haven, MI

Education

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