Barbara Chase

**** ********* *****

Oakdale, PA *5071

412-***-****

acfctr@r.postjobfree.com

Objective: To love what you do and to do what you love.

Education:

Dale Carnegie University – Pittsburgh, PA- Public Speaking and Marketing - Ongoing

2010-present

Management Training – Warrendale, PA – Verizon Wireless executive training – 2006 –

2008

Motivating Employees – Cranberry, PA – Verizon Wireless executive training – 2006 –

2008

Project Management – Warrendale, PA – Verizon Wireless executive training – 2010

Pennsylvania Board of Realtors –PA – License

Paralegal - Associate -Pittsburgh

Work Experience:

Stone Phoenix Productions – Procurement Analyst – 2012 – Present

- Contract negotiation

- Communicate with Procurement Category Managers to ensure alignment of tactical

activities

and sourcing strategies.

- Handle front-office support for common day-to-day operational tasks in communication

with internal

customers and suppliers.

- Maintain tracking system with One-Note and communicate with Director and Producer

regarding budgets and progress of certifications, licenses, reports, etc.

US Bank / Elan Financial – Help Desk Specialist II 2012 – Present

-Perform telephone support for all calls coming into the service (help) desk

-Ensure that all hardware and software related problems are identified, logged in the

designated

tracking system, and the appropriate people notified.

-Troubleshoot basic problems with supported systems and applications - identify,

explain and

resolve issues.

-Perform level one and two software support and administration for third-party products.

-Perform desk side support for problems that were not resolved over the phone.

-Responsible for assisting in inventory related activities (e.g., versions, software,

hardware,

devices, etc.)

-Adhere to and recommend improvements to the operational environment based on a

working

knowledge (e.g., jobs, schedule, hardware, software, etc.)

Verizon Wireless – Business Support 2004 – 2012

- Maintain a strong business relationship with highly sensitive corporate accounts.

- Multi-tasking data entry with trouble IT related issues. Proven ability to communicate

effectively in regards to changing technical concepts to both technical and non-

technical external

and internal clients.

- Create marketing initiatives and training schedules to launch new programs to various

internal

groups and departments.

- Research, troubleshoot and resolve complex billing issues and customer complaints,

taking all

steps to resolve and ensure full resolution.

- Maintain tracking log of all escalated customer correspondence, providing status

updates to

leadership as needed.

- Assist the department managers in researching, request and implementing proposals

to reflect

the agreed-upon department and team goals and strategies, budget parameters.

- Effectively resolve any and all customer escalations to customer satisfaction while

staying

within the company’s guidelines including adhering to project budgets and deadlines.

US Airways – Crew Movement and Operations – 1997 -2003

- Work as a cross-functional teams to translate client needs to internet-based solutions.

As well as

drafting e-mails, providing message services, arranging and scheduling meetings for

Director of Flight

Safety and maintaining calendars and tracking systems.

- Process all data entry orders into Apollo order processing system to meet internal and

external customer needs.

- Coordinate with Vendors and Transportation Departments to optimize logistics and

supply chain efficiencies while assuring on-time crew movement and departures.

-Monitor customer satisfaction through constant interaction with internal and external

customer base and department web pages and email.

- Coordinate flight crew return requests between Vendors and Transportation.

- Develop reports/queries to identify areas of improvement relative to specific customers

or across departments.

- Represent Business Liasons in cross-functional meetings.

- Complete special projects to contribute to team cost-savings initiatives, along with

process improvements.

Computer Skills: Microsoft Outlook, Word, Access, Project, One-Note, Lotus Notes,

Sabre,

PC and Mac, Power Point

Typing Skills: 55 wpm with 98% accuracy

Honorable mention award – Dale Carnegie University – Public Speaking and Sales and

Marketing Initiatives

Affiliations:

Oberlin Heritage Center – Volunteer Docent

Historical Society – Lagrange

Pittsburgh Toastmasters

Heinz History Center - Volunteer Docent

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