EXPERIENCE

*/**** - */**** *** Systems/U.S. Department of Justice (EOUSA)

Lead Network Analyst, Systems Engineer

Responsible for Tier 2 Helpdesk Support for the U.S. Attorney's

Offices

. Responsible for Helpdesk support for site System

Managers and IT staff at each districts U.S.

Attorney's office

. Responsible for assisting in troubleshooting issues

ranging from blackberries to server equipment and

network equipment.

. Responsible for Troubleshooting and deploying

operating systems and via SCCM

. Responsible for creating helpdesk tickets for calls

received via phone and email.

. Responsible for troubleshooting any pc, server or

network related software or hardware issue before

escalating up to the next level of specialized

support.

. Responsible for assisting with Microsoft servers

support and the services and software that are

installed for site support

. Responsible for creating and managing Blackberry

Enterprise Server Accounts.

. Responsible for troubleshooting backup issues via EMC

networker for EMC AX4 devices at each site

12/2011 - 6/2012 Ettain Group/Blue Cross Blue Shield of SC

Columbia, SC

SCCM Administrator, Citrix Administrator

Responsible for Deployments of software to multiple pcs/users

using the SCCM and the Citrix environment

. Responsible for project deployments using Systems

Center Configuration Manager(SCCM)

. Responsible remotely troubleshooting problems with

SCCM Client, WMI and failed software deployments.

. Responsible for Citrix software deployments Using

Citrix AMC and Installation Manager(IM)

. Responsible for testing software packages

. Responsible for publishing Citrix applications to the

web interface and adding groups

7/2008-12/2010 TAC Worldwide Dedham, MA

Computer Engineer/IT Specialist

Provide technical support for approximately 1000 laptops, 80

desktops, and 30 network printers for Kershaw County School

District

. Provide break-fix repairs for laptops and desktops

. Configure Cisco switches and access points and routers

. Manage Active Directory Users, DHCP, DNS, WINS, FTP

. Oversee deployment of laptops to students at multiple

schools (approximately 10000 laptops to different

schools)

. Use of Symantec Ghost to for laptop and desktop images

5/2007-5/2008 Chipco Computer Distributors Columbia, SC

Computer Technician

Built and repaired computers for Chipco Computer Distributors a

3 tier distributor in Columbia, SC

. Responsible for building and imaging at least 10 to 15

desktops and laptops daily

. Troubleshooting customer desktop or laptop repair issues

. Responsible for providing troubleshooting tips for

customers either face to face or via telephone

Education

8/2000-8/2002

Midlands Technical College

Columbia, SC

Diploma: Spring Valley High School

Major: Telecommunications Systems Management

CompTIA A+ Certification

HP APS Certification

Have studied for CCNA, but have not taken the test yet

Contact this candidate