Sheila G. Morales

**** ******* **.,

Bgy. Pinagkaisahan,

Makati City, Philippines

091*-***-****

acfcaa@r.postjobfree.com

OBJECTIVE: To work in a job that would develop my skills through actual exposure in my line of

interests. To enhance my interpersonal relation and to contribute to the company’s success in utilizing

my knowledge and skills.

WORK EXPERIENCE

Reservations Agent

• April 2013 – • Taking Car Reservations

C3 (Customer Contact

Present from customers

Channels • Modify and Cancel

Reservations in Customer

Request.

• Trained for Car Rental

Extension concerns.

• Resolve customer issues via

one call resolution

guidelines and/or escalated

process.

EDUCATIONAL ATTAINMENT

Institution : Montesorri Professional College

Address : Guadalupe Nuevo, Makati City

Degree : Diploma in Science of Hotel and Restaurant Services

Year : 2010 – 2012

CERTIFICATES/SEMINARS/AWARDS:

( C3/CustomerContactChannels )

Top 14 Agent for the Month of January

Top 12 Agent for the Month of February

Top 11 Agent for the Month of March

Top 17 Agent for the Month of April

• Academic Silver Excellence Awardee

(Montessori Professional College International)

• “Work Abroad Seminar”

Amoranto Sports Complex, Quezon City

May 23, 2012

SKILLS

• Good Communication Skills

• Computer Literate

• Knowledgeable in Hotel and Restaurant Services

PERSONAL DATA

Age : 22 yrs. Old

Sex : Female

Birthday : August 13, 1991

Civil Status : Single

Citizenship : Filipino

Religion : Roman Catholic

Height : 5’2

CHARACTER REFERENCES

Ms. Paula Morales

Team Manager

(C3/CustomerContactChannels)

091********

Rhyan James Salomon

Ensueno St., Pinagkaisahan Makati City

NDT Technician

092********

Contact this candidate