Gina Toledo

*** **** ****

Kissimmee, Fl *****

acfca4@r.postjobfree.com

321-***-****

Summary

An independent, responsible individual who is self-motivated and a great team player. Office

coordination including check-in, check-out, billing, monetary handling, filing, scheduling as well

as inventory control. Responsible for providing all aspects of customer support and finalizing

sales. Experienced not only on a one on one setting but also in a call center setting. Fluent in

Spanish and English with excellent communication skills. Over the past 12 years I have

professionally interacted with a diverse clientele from many different cultures.

Skills and Qualifications

Professional phone etiquette-monetary handling

Responsible of verifying client schedules two days in advance

Experience with Microsoft Word, Excel, Power Point

Experience with calculator, phones, copier,scanners

Answers telephone, call center

Prepare services orders and documented in the client file

Strong typing skills

Organizational and time management skills

Decision making skills-able to work well under minimum supervision

Great team player

Fluent in Spanish-English

Work History

Nature's Wax & Spa 08/2012-present

Check-in and check-out procedures, scheduling and maintaining client information current

Assist customers with product sales, knowledge, services offered and at-home treatment

Clerical duties, faxing, scanning, filing, e-mail

Inventory control

Premier Prime Resort Guest Relations 03/2008-07/2009

Guest Relations

Group Sales

Wholesale booking person of contact

General clerical duties

Gaylord Entertainment Guest Services Representative 01/2002-2007 Responsible for

booking front desk spa appointment, overall operations including but not limited to;

Customer Service

Retail sales

Monetary/credit card handling

Customer chart information

Aesthetician;

Skin care consultant

Make-up artist/consultant

Waxing technician

Sephora Customer Service 11/2005- 01/2006 (Seasonal)

Customer/ Retail Agent

Monetary/ credit card handling

Retail Sales

Make- up artist/consultant

Skin care consultant

Education

Academy of Career Training Skin care Specialist 09/2004- 04/2005

Valencia Community College General Education 08/1997- 05/2000

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