Sherica Y. Bates

***-** ****** *****

Newport News, V A 23601

757-***-****

acfc7p@r.postjobfree.com

Objective

I am seeking a position where I can utilize my skills and experience to improve operations,

increase profitability, and enhance growth. I am a sincere loyal and dedicated individual who has

a great deal of ambition. I love to learn and am always up to a challenge. I get along well with

others while also working efficiently on my own.

Specialized Skills

Vital signs, Phlebotomy, Injections, Patient Education, Medical Terminology, Urinalysis, Patient

Scheduling, Patient Positioning, Microsoft Word, Microsoft Excel, Digi-Chart, Athena-net,

NextGen Practice Management, NextGen Electronic Health Records (EHR), PCN, Cash

handling experience

Professional Experience

Tidewater Multispecialty Group-Urology

Benefits and Eligibility/Referral Coordinator and Test Scheduler July 2012-

Present

Duties include but not limited to verifying patient?s insurance benefits and eligibility prior to the

? Scheduled appointment date and time.

? Requesting all medical records for the appointments.

? Scheduling patients in the electronic health records system for special testing.

? Maintaining all records and documents for the special testing.

? Assisting the office manager with monthly reports, accounts receivable/payable,

collection reports, managing and organization the front office.

? Creating and distributing protocols for best office practice. Cover front office personnel

when they are out of the office.

? Responsible for referrals and communication with other offices and hospitals.

? Responsible for authorizations for high dollar injections and procedures in the office.

? Developing test scenarios for NextGen KBM upgrades

Tidewater Physicians Multispecialty Group- NextGen Support

System Support Specialist June 2010-July 2012

Duties included training both EPM/EHR; maintain record of daily data communication between

support staff and the sites.

Assessing implementation strategies and the impact of those strategies will have on

?

workflows and operations in NextGen

Work closely with the technical support on issues of install choices, master file, and

?

category list set up, synonyms and preference lists, etc.

Documenting current and new workflows in NextGen

?

Developing and documenting internal procedures that will be used in conjunction with

?

the business office applications

Working on multiple projects as a team member, occasionally as a technical leader.

?

Troubleshooting problems or questions from users

?

Provide frequent status reports to the Lead Project Manager

?

Development and preparation of test scenarios

?

Trained sites on Meaningful Use

?

Attested for physicians using the computerized CMS required guidelines

?

Created internal training material for the NextGen Support Team

?

Provided support to the System Support and Implementation Manager when needed

?

Trained providers one on one or in group settings via webinars or onsite

?

Traveled between locations daily to provide ongoing training/support as needed

?

Worked in all areas of NextGen (File Maintenance., Rosetta, EPM, ICS, Patient Portal,

?

etc.)

Retrieve template issues at a site level and effectively communicate the issue back to the

?

development team.

Tidewater Physicians Multispecialty Group-Patrick Henry Family Medicine

Medical Receptionist/Medical Assistant July 2008-June 2010

Duties included but not limited to appointment scheduler on multi-line system.

? Checking patients in and out for appointments in a multidisciplinary environment.

? Greeting and assisting patients and other customers.

? Triaging patients for appointments as needed.

? Collect copayments, co-insurance balances and collection balances

Education

Bachelor of Science in Information Technology

Current Strayer University Newport News, VA

NextGen Certified Professional Certification

2011 Tidewater Physician Multispecialty Group Newport News, VA

Medical Assistant Certification

2003 Medical Careers Institute Newport News, VA

Diploma

2002 Bethel High School Hampton, VA

Sherica Y. Bates

721-2A Antrim Drive

Newport News, VA 23601

757-***-****

acfc7p@r.postjobfree.com

**References upon Request

Contact this candidate