Tynisha Lockman

**** ****** ******

Philadelphia, Pa 19142

215-***-****

Objective: To secure a challenging and rewarding position that will utilize my skills and allow for

Growth and development in the Clerical field.

Skills: Proficient in Microsoft, Word, Outlook, and Excel

Skilled in interpersonal relations with excellent telephone etiquette

Experienced in a variety of office settings and equipment

Strong organizational, problem solving, customer service and communication skills

Experience: Hikema Peterson’s Daycare Philadelphia, PA

Childcare Worker 10/12-09/13

• Observe and monitored children’s activities

• Kept records on individual children, including daily observations and information

about activities, meals served, and medications administered

• Instructed children in health and personal habits such as eating, resting, and toilet

habits

• Read to children, and taught them simple colors, drawing, alphabet, and numbers

• Assisted in preparing food and serving meals

JEVS/Orleans Technical Institute

Philadelphia, PA

Receptionist/Student Records Data Clerk 09/07-04/11

• Meet, greet and directed guests to appropriate departments

• Answered incoming calls and forward to specified individuals

• Sort and distributed incoming and outgoing mail

• Typed student’s resumes and letters

• Provided clerical support including data entry

• Performed Customer Service

• Responsible for the upkeep of the receptionist area

• Recorded attendance

• Processed weekly sign-in sheets

• Prepared attendance and progress books for incoming classes

• Prepared monthly invoices/reports

JEVS/Orleans Technical Institute

Philadelphia, PA

ClerkII/Admission Secretary 10/06-09/07

• Organized and maintained student files

• Administered entrance exam to prospective students

• Scheduled appointments for testing and tours

• Answered phones in a courteous manner

• Recorded attendance

• Input new student info into the campusVue computerized database

• Prepared school information packets and mailed to new leads

• Assisted in other clerical duties as assigned

MCS Management Services Philadelphia, PA

Customer Service Representative 06/01-10/06

• Prepared legal papers and correspondence of legal nature

• Purchased and maintained office supplies

• Sorted incoming mail for distribution and dispatched outgoing mail and hand

deliveries

• Prepared invoices for outside courier monthly bill

• Operated office equipment, such as fax, copy, mail, fed-ex and ups machines

• Resolved customer Complaints

• Handled multi-line switchboard

Education:

St. Maria Goretti High School Philadelphia, PA

Diploma Received 06/1994

References Available upon Request

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