….************************************************0000000000000000000000000000

0000000000000000000000000000000000000000000000000000000000000000000000000000000

0000000000000000000000000000000000000000000000000000000000000000000000000000000

00000000000000000000000000000000000000000000000000000000000

.

Barbara J. Goersch

815 I Ave Vinton, IA 52349 319-***-****

CAREER To obtain a management position in a challenging work environment with

OBJECTIVE: the potential for career growth and advancement.

Gerneral Manager- June 2004 through present. Applebee’s Restaurant, Cedar

EMPLOYMENT:

Rapids, Iowa.

Oversee the operation of a major restaurant of 80-100 employees and a

management staff of 6. Responsibilities include but are not limited to scheduling,

hiring, training and supervision of all employees including developing current

assistant managers for advancement in the Applebee’s franchise. Also purchasing,

accounting, inventory, developing customer base, customer service, maintaining

office records and payroll procedures. Working with the district and regional

managers in developing and ensuring weekly and quarterly budgets and staffing are

met. Maintaining exceptional store standards and providing superior customer

service as recognized by Applebee’s with a Best Sales Growth award for 2005.

Applebee’s Restaurant Franchise- October 1999 through June 2004. Multiple

levels of responsibility from Assistant Manager to Assistant General Manager in

various locations as needed.

Responsibilities include but are not limited to; Kitchen and Front of House employee

schedules, hiring and orienting new associates, weekly inventories, maintaining

budgets, ordering product and supplies, meeting all goals set by both the Store

Managers and District Managers. Worked closely with Store Managers in

supervision and performance plans for all levels of employees. Helped troubled

stores excel in the standards and objectives set by Applebee’s Restaurant District

and Regional Managers. Also responsible for end of week and payroll procedures as

well as Profit/Loss and Recap of Purchase statements.

Manager Assistant- October 1998 through October 1999. Vito’s on 42nd, Cedar

Rapids, Iowa.

Responsible for employee schedules, hiring, orientation and training of employees

and ordering of bar stock. Provided exceptional customer service.

Manager- September 1997 through October 1998. The Hideaway, Cedar Rapids,

Iowa.

Managed bar with weekly live entertainment and a staff of 10. Scheduled employees,

supervised employee relations. Maintained accounts and stock. Developed

marketing strategies and provided public relations. Hired and scheduled live

entertainment.

Supervisor- November 1996 through May 1997. Star Hotel and Livery, Fairfax,

Iowa.

Bartended as well as responsible for manager duties that included inventory, stock

and purchasing.

Supervisor, Server, Bartender, Hostess, Expediter- May 1994 through

March 1997, T.G.I. Friday’s Cedar Rapids, Iowa.

Responsibilities included acting as training supervisor to ensure the standards of

T.G.I. Friday’s were met by all employees. Maintaining the bar stock and inventory

and developing an inviting atmosphere for our customers.

Server, Bartender, Hostess, Expediter- December 1992 through May 1994,

Gringo’s Mexican Restaurant, Cedar Rapids, Iowa.

Provided exceptional customer service with accuracy and speed. Responsibilities

included catering bookings and catering.

SKILLS: Experienced in supervising, scheduling and purchasing. Accomplished in all facets of

food service management and customer service relations. Knowledgeable in

Windows 95/98, Word, Microsoft Excel, Squirrel system, ROS NET system, Micros

system, POS system, Oscar System, Aloha Systems.

EDUCATION: High School Diploma Washington High School 1989

Sanitation Certification.

References Available Upon Request

Contact this candidate