Pedro Palmas ** Permafrost Dr

Brampton, On L*R *M2

acfbnn@r.postjobfree.com

647-***-****

PROFILE

I am a technology architect and business professional with hands on Skills

experience in planning, developing, implementing and supporting Enterprise

successful business solutions. Proven ability to bring the benefits Architecture

of IT to solve business challenges while managing cost and risk. Process

Extensive vendor and stakeholder management experience. An effective improvement

communicator with strong team building and interpersonal skills. Team building

Windows Server

PROFESSIONAL EXPERIENCE 2000/2003/2008/

Manager, IT Architecture 2012

Nov 2010 - Present AD design and

McMillan LLP security

MS Exchange

Scope of role: Data center

Responsible for the planning, design, implementation and management design,

of the logical and technical infrastructure, key systems and risk implementation

management (including security and disaster recovery) solutions for and operations

all offices. 2003/2007/2010

Provide technical leadership across the organization from strategic POP/SMTP

planning to project and deployment management. BES 5.x, 10.x

Continually investigate new and emerging technologies and provide MDM

recommendation for deployment within the origination. Cisco Ironport

Develop and maintain the firm-wide logical and technical Terminal

infrastructure for user and infrastructure based applications. Services

Illustrate the gap in terms of industry standards, alignment with VMware

business objectives, best practices, and strategy/tactical vSphere 4.x,

significance. Analyze the use of available assets (frameworks, 5.x

reference architectures, etc.) to bridge the gap between the as-is MS Hyper-V

architecture and the to-be architecture. Citrix

Define and document the actions needed to close architecture gaps in XenApp/Desktop

support of business objectives. Implement the technical Project

infrastructure strategies for all locations, including procurement of Management

all hardware. Budget

Ensure reliability, availability and scalability of technical Management

infrastructure, key systems and risk management strategies. Requirements

Regular travel to all McMillan locations ensuring technical and Stakeholder

infrastructure, key systems and risk management strategies are Management

adhered to at all locations. Vendor

Keep abreast of and analyse technical infrastructure, key systems and Management

risk management issues, trends and technologies to determine Enterprise

potential impact and benefits to the firm. Antivirus

Coordinate with Project Management Office processes. Quantify costs, WebSense

risks and benefits associated with architecture transition WAN/LAN design

initiatives. Establish timelines, milestones, ownership and metrics Cisco

for managing the transition plan. VPN

Responsible for technical requirements and scoping of projects. Secure remote

Report to the National Director IT, including providing weekly, access (SSLVPN)

quarterly and yearly progress reports on in-flight projects as well

as develop roadmaps for infrastructure and application services. Juniper

Taking the initiative to improve the work, the overall business and Routing

promote the goals of the firm. Switching

Work effectively and collaboratively with colleagues and others in Firewall

cross-functional relationships on tasks within the context of SAN, EVA

corporate policy and strategic direction. iSCSI,

Maintains regular contact with client and internal stakeholders Equallogic

regarding status and issues. IBM Docushare

HP DMS

Notable achievements and projects: Great Plains

Merger and technical integration of 3 medium sized Law Firms Imprivata SSO

including enterprise infrastructure, messaging, financial and Remote Support

document management systems. Performance and

Introduced virtualization technologies and storage area networks to capacity

reduce the physical footprint, power and cooling requirements as well monitoring

as support and maintenance costs associated with legacy systems. Penetration

High density, virtualized data centers with high availability and geo testing Network

redundancy for mission critical business applications reduced the Security

Recovery Time Objective to <60 minutes and the Recovery Point Backup CA,

Objective to <15minutes. Veritas,

Intersite connectivity network circuit and platform refresh using Symantec, Veeam

vendor diverse MPLS circuits for load sharing and automated failover

and failback with a <15 min SLA. Data Domain

Migration of on-premise Telephony services to a cloud based Hosted Netscaler

Collaboration Suite using the Cisco Unified Communications WSUS

Application: Call Manager, Unified Presence, Jabber, Unity IIS

Connection WebEx Meetings resulting in a 40% TCO reduction over 5 Telephony

years, increased stability, security using a predictable "cost per Avaya

seat" model. Call centre

Centralized enterprise backups to the data center and created data tech

retention policies that mirrored the business requirements resulting Witness

in a 20x backup data deduplication and offsite media storage costs. CMS

Team building and leadership initiatives resulting in more cohesive Technical

and process oriented team dynamics. Documentation

Developed and implemented change management process and workflow Ghost

based on the ITIL framework reducing the number of outages related to Linux

human error. TCP/IP

Designed, implemented and populated an IT Wiki for the purpose of HIPAA

retaining tacit knowledge within the organization. compliance

Ongoing training and mentoring of the National IT team on new and Support Desk

emerging technologies as well as best practices. eFax

Intrusion

Senior Technical Support Analyst Detection and

April 2005 - Nov 2010 Prevention

TLCVision Systems

Document

Scope of role: Imaging Systems

Design, implement, monitor, optimize and provide 3rd level support

for the enterprise: network, systems and telephony spanning 3 Sharepoint

corporate offices, 2 data centres and 100+ satellite offices. SQL

LAN/WAN architecture design, management, optimization, monitoring and Lync

support. Jabber

AD architecture design and administration of a 1000+ user Data Loss

environment. Prevention

Management, scheduling and implementation of all Telecom related Data

projects. Classification

Schedule, communicate, execute and supervise maintenance and upgrades and Securty

to all systems.

Ensure systems and usage compliance with HIPAA, PIPEDA, PCI and SOX Certifications

standards compliance. TOGAF

Develop alternative solutions, methods and processes in a MCSE

collaborative environment. Server+

Maintain technical documentation and a shared knowledge base Network+

accessible by the organization's core departments. A+

Various HP, IBM

Notable achievements and projects: and Dell

Ongoing virtualization project spanning two data centers using VMWare [pic]

ESX 4.1 hosted on EqualLogic SANs. [pic]

Design and implementation of a fully redundant systems and [pic]

performance monitoring service for 2 data centers, 100+ virtual [pic]

servers and thousands of services that proactively logs, alerts and [pic]

when possible, automates resolution of service outages. [pic]

Formal development and testing of Disaster Recovery and Business

Continuity process.

Redesigned call treatment for 50 seat call centre with over 300

inbound Toll Free numbers applying metrics and reporting servicing an

array of marketing campaigns.

Led continuing cost savings initiatives by evaluating all aspects of

telecommunications in an effort to reduce cost and consolidating

services. This ongoing project has resulted in a >$10K/month savings

after only 6 months.

Avaya telephony implementation and support of 20 geographically

diverse locations including corporate offices in Toronto, St Louis

and Minneapolis. Avaya s8xxx, G350

Field Services Technician and 7/24 Server Support

2003-2005 MicroAge

Scope of role:

Provide comprehensive remote and onsite support for customers

nationwide. Use diverse skill set to effectively support both high

availability systems and business workstations. Support and implement

LAN/WAN infrastructures while thoroughly documenting network and

systems changes.

Support a Windows 2000 environment with 500+ users onsite at TD

Bank's Creekside Corporate Centre in Mississauga.

On call 7/24 Server Support to a multitude of clients with varying

platforms.

EDUCATION AND CERTIFICATION HIGHLIGHTS

The Open Group of Architecture Framework (TOGAF) (2013)

TOGAF is the de facto global standard for Enterprise Architecture.

The TOGAF framework enables organizations to effectively address

critical business needs by:

Ensuring that everyone speaks the same language

Avoiding lock-in to proprietary solutions by standardizing on open

methods for Enterprise Architecture

Saving time and money, and utilize resources more effectively

Achieving demonstrable ROI

Microsoft Certified Systems Engineer (MCSE) (2002)

The Microsoft Certified Solutions Expert (MCSE certification

validates that I possess the skills needed to run a highly efficient

and modern data center, with expertise in identity management,

systems management, virtualization, storage, and networking.

Network Specialist (2002)

TriOS College

The diploma features courses, knowledge and certification in computer

and network administration. In addition to communication and support

training on popular desktop and server operating systems. Server

virtualization, wireless and mobile devices and automation

administration

Computer Information Systems (1999)

1999

Humber College Institute of Technology

The diploma features courses in programming, electronics, networks

set up and programming, operating system installation and

configuration and the network services that lay the groundwork to

build software skills and expertise in data communications,

networking and security. Development, installation and operation of

computer, embedded and network systems, various network protocols and

microcontrollers, and refinement and development of current

applications.

Contact this candidate