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Sales Customer Service

Location:
United States
Posted:
August 11, 2014

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Resume:

CURRICULUM VITAE

Don D. Kim, Au.D.

**** *. ****** ***., **** 217B

Denver, CO 80209

720-***-****

acfbnc@r.postjobfree.com

EDUCATION

Doctorate of Audiology, May 2006

East Tennessee State University (ETSU), Johnson City, TN

Doctoral Project: Dichotic digit recognition in noise for young normal-hearing subjects

Advisor: Richard H. Wilson, Ph.D.

Bachelor of Science, May 2002

Birmingham-Southern College, Birmingham, AL

Pre-Med Focus; Major: Mathematics; Minor: Computer Science

BUSINESS OWNERSHIP & MANAGEMENT EXPERIENCE

NeoSound, LLC, Wheat Ridge, CO

Director of Audiology

Oticon, Inc, Colorado, New Mexico, Wyoming

Clinical Account Manager, 2003

Audiology & Hearing Aid Doctors, LLC, Denver, CO

Co-Owner, 2009-2011

Hearing Care, Inc, Denver, CO

Senior Audiologist & Manager, 2006-2009

CLINICAL EXPERIENCE

NeoSound, LLC, Wheat Ridge, CO

Director of Audiology & Buyer, 12/2013 – current

NeoSound, LLC is a unique Hearing Health Superstore start-up that provides hearing health, hearing aid, and

consumer audio related products worldwide via three main channels: 1) Distribution to Audiologists 2) NeoSound

Retail & Audiology Stores 3) NeoSound.com Online Store.

Responsible for start-up of a retail store and audiology clinic

Developed audiology, sales, and operational protocol.

Responsible for developing and maintaining the product catalog for both retail, online, and catalog

distribution channels by evaluating products based on multiple factors (design, effectiven ess, ease of use,

sales price, profit margins, etc)

Trained a team of 6 customer service, sales, and marketing staff on audiology services and hearing health

products

Set up distribution and pricing agreements with over 75 manufacturers.

Successfully negotiated and executed service contracts with Union Pacific, Burlington Northern, Veterans

Affairs Medical Center, Division of Vocational Rehabilitation, and Logistics Health Incorporated

Developed the Audiology Provider Network to provide Audiologists access to special consumer

electronics and audio products.

Responsible for a high-level of patient care. I provide comprehensive audiologic care to the pediatric,

adult, and geriatric populations through appropriate testing, evaluation, and treatment of audio -vestibular

disorders.

Created and provide a top of the line hearing aid clinic that focuses on the patient’s needs. Offering a

wider range of hearing devices, accessories, and other products that most audiology clinics do not offer

such as personal sound amplifiers (PSAPs) make NeoSound, LLC a comprehensive Hearing Healthcare

Provider.

Able Planet, Inc., Wheat Ridge, CO

Director of Audiology, 12/2013 – current

Able Planet is a consumer audio and hearing health devices manufacturer. I am r esponsible for the development of

all hearing health products and for increasing awareness of our company and product line to Audiologists and other

hearing health products.

Responsible for the development and expansion of the Audiology Provider Network program

Led a team in the development of the product portfolio of Able Planet hearing devices while working with

manufacturers and engineers based in China.

Reside as the main resource for Auditory and Audiologic sciences.

Work with sales and marketing team to enhance awareness for Able Planet’s Hearing Health products

Research new products to bring in house as OEM.

Lead team in answering questions at major industry shows (AAA, CES, NAMM, etc)

Oticon, Inc., Somerset, NJ

Clinical Account Manager (CO, NM, & WY), 3/2013 – 12/2013

Oticon is the oldest and one of the most reputable hearing aid manufacturers in the world. During my time

working for Oticon, I was responsible for the development of local accounts and the growth of Oticon’s market

share in my territory via the sale of Oticon hearing devices, accessories, and services to audiology and hearing aid

dispensing practices.

Successfully analyzed market and identified existing and new growth opportunities for my accounts.

Demonstrated consistent growth in sales numbers since my start with Oticon through building relationships

with new customers and nurturing relationships with existing customers

Maintained monthly sales growth compared to previous year’s growth metrics

Provided marketing and educational support for clinical p ractices and participated in front office training and

open house events

Responsible for managing and organizing strategies for the launch, sales, and training of new products for

each of my accounts

Provided product and software training to Universities, audiologists, students, and physicians.

Advanced Audiology, Inc., Centennial, CO

Senior Audiologist, 9/2011 – 3/2013

Responsible for quality hearing healthcare of the adult and pediatric patients, increasing sales by gaining new and

nurturing current relationships with referring physicians, generate more business through patient and physician

education events, maintaining the excellent brand that AAI has built over the past decades.

Provide training for new Audiologists, Audiology Externs, and Audiology T echnicians

Provide assistive listening devices and hearing protective devices

Manage duties and responsibilities of Audiology Technicians

Developed cerumen management protocol.

Provide cerumen management services.

Develop marketing projects including physician lunch & learns, and patient retention programs

Responsible for all aspects of social media marketing: blogging, creating youtube “expert” videos, maintaining

and updating the business facebook page as well as my own professional facebook page, keeping in touch with

patients and other referring professionals via twitter and email.

Acquired 10 new consistent physician referrals and maintained over 100 currently referring physicians.

Conduct comprehensive audiologic evaluations and the appropriate selec tion, fitting, orientation, and

verification of hearing aids and assistive listening devices on the pediatric and adult population. Testing

utilizing Pure-tone threshold measurements (air & bone), tympanometry, acoustic reflex testing, Otoacoustic

Emissions diagnostic testing.

Select and sell appropriate hearing devices for individuals with a hearing deficit.

Colorado Adult & Children’s Ear, Nose, & Throat, Littleton, CO

Contract Audiologist, 4/2010 – 9/2011, contract based for The Hearing Aid Doctors, LLC

Responsible for the day-to-day operations of the Audiology department and patient care in an ENT physician’s

office.

Conduct comprehensive audiologic evaluations and the appropriate selection, fitting, orientation, and

verification of hearing aids and assistive listening devices on the pediatric and adult population. Testing

utilizing Pure-tone threshold measurements (air & bone), tympanometry, acoustic reflex testing, Otoacoustic

Emissions diagnostic testing.

Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs

Provide assistive listening devices and hearing protective devices

Provide cerumen management services.

Assist with developing marketing projects including physician lunch & learns, battery order program, and

patient retention programs.

Hearing Life, Inc (formerly HearingCare, Inc), Denver, CO

Senior Audiologist, 2006-2009

Clinical responsibilities include evaluation, management, and rehabilitation of audio logic pathologies in a private

practice setting.

Conducted comprehensive audiologic evaluations on the pediatric and adult populations with a large variety of

pathologies

Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs

Selection, orientation, and verification of appropriate hearing aids and assistive listening devices using

coupler, functional, and insertion gain fitting measurements

In addition to patient care managed the Englewood office. Responsible for business administration,

advertising, marketing.

Responsible for providing physician lunch & learn presentations and obtaining a wider referral base.

Providence Speech & Hearing Clinic, Orange, CA

Consultant, Summer 2006

Business Operations Consultant for a large non-profit healthcare organization that provides speech & language

therapy and audiologic services in the Southern California region.

Evaluated the cost-effectiveness of certain services provided by the organization.

Recommended appropriate solutions to increase profit margins and cost-effectiveness.

Henry Ford Health System, Detroit, MI

4th year Externship, 2005-2006

Clinical responsibilities include evaluation, management, and rehabilitation of audio-vestibular pathologies in a

large hospital setting.

Conducted comprehensive audiologic evaluations, including brainstem auditory evoked potentials (BAEP),

sedated auditory brainstem response, auditory steady-state response (ASSR), and otoacoustic emissions

(OAE), on the pediatric and adult populations with a large variety of pathologies

Evaluated vestibular disorders using electronystagmography (ENG), videonystagmography (VNG), vestibular

evoked myogenic potentials (VEMP), computerized dynamic post urography, rotary chair testing

Selection, orientation, and verification of appropriate hearing aids and assistive listening devices using

coupler, functional, and insertion gain fitting measurements

Testing, diagnosis, and rehabilitation of patients referred by industrial hearing conservation programs

Assisted in cochlear implant mapping and (re)habilitative therapy. Conducted neural response telemetry in the

operating room and in the clinic setting

Participated in weekly grand rounds

PROFESSIONAL AFFILIATION

American Academy of Audiology (AAA)

Candidate member, 2002-2006, 2008-Current

American Speech-Language-Hearing Association (ASHA)

Member, 2006-Current

National Association of Future Doctors of Audiology (NAFDA)

National NAFDA

Strategic Planning Ad hoc Committee Leader & Moderator, 200 6

National Public Relations Director, 2005-2006

National Marketing Committee Head, 2004-2005

Local NAFDA, East Tennessee State University Chapter

Historian, 2004-2005

National Board Representative, 2003-2005

Vice President, 2003-2004

President, 2003

Founder, 2003

ARTICLES & PRESENTATIONS

Schweitzer, HC & Kim, DD (2014). Asymmetrical Hearing Loss, Loudness Balance, and Hearing Aid Fittings.

http://hearinghealthmatters.org/waynesworld/2014/asymmetrical-hearing-loss-fittings.

Schweitzer, HC & Kim, DD (2014). Centering Surprises in Asymmetrical Listeners.

http://hearinghealthmatters.org/waynesworld/2014/asymmetrical -hearing-loss-aided-catch-surprises

Kim, DD, AuD (2012). Alternative Delivery Models for Hearing Aids & The Future of Telemedicine

Wayne State University, Guest Lecturer, Detroit, MI, July 2012

Kim, DD. & Zeitler, D (2012). New Hearing Aid Industry Technologies & Medical Advancements.

Hearing Loss Association of America, Guest Speaker, Local Chapter, Denver, CO, March 2012

Kim, DD (2008). A Multimodal Approach to Tinnitus & Tinnitus Therapies

Hearing Loss Association of America, Guest Speaker, Local Chapter, Denver, CO, June 2008

Kim, DD & Wilson, RH (2006). Dichotic Digit Performance in White Noise by Young Adults with Normal

Hearing. American Academy of Audiology Convention, Poster Pres., Minneapolis, MN, April 2006.

RELATED EXPERIENCE

Graduate Assistant (GA), Marc Fagelson, Ph.D., East Tennessee State University

Research Enhancement Award Program, James H. Quillen Veterans Affairs Medical Center

Teaching Assistant (TA), Doug Riley, Ph.D., Calculus I & II, Birmingham-Southern College

LICENSING & CREDENTIALS

Colorado Audiology License

American Speech-Language Hearing Association

American Academy of Audiology



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