Norma C. Gonzalez

***** ******** *** ****, # ***,

Tampa, FL 33626

Cell: 813-***-****

acfbms@r.postjobfree.com

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Summary

Twenty years of Sales Management and Sales Leadership experience in large and expanding

National Companies including Multi-Media Communication Solutions for small and mid-

size businesses with also five years of Call Center Management experience. A high-energy,

intuitive Sales Manager working within Multi-Billion Dollar Operations successfully

directing simultaneously more than forty Sales Executives, Account Managers, Sales Associates,

Sales Specialists and Sales Representatives at one time while successfully breaking Monthly

Million Dollar Revenue Producing Budget Goals month after month and creating an average

annual revenue-producing budget of over $20 million. Expertise in building teams from

scratch, creating new sales business structures to maximize sales results and modifying

existing structures in need of modification. Consistently and efficiently holds a proven

success record in breaking sales projections and yearly goal forecasts.

Sales Manager /Results Driven Profile:

Designed and directed a department merger totaling 125 staff and 8 bureaus and departments,

resulting in a 20% reduction in overhead costs. Reduced staff costs, maximized staff

productivity and improved morale and stability. After the merger, maintained a 95%

employee retention rate, for four years, which was the highest retention rate in the history of The

Tampa Tribune Classifieds Call Center. Consistently broke records with revenue producing

goals month after month sometimes exceeding these budgets by well over 30%. A hands-on

Sales Manager and critical thinker who can learn quickly, develop expertise, and produce

immediate contributions in systems, analysis, business operations, and motivational team

management. An Architect for New Products: creating an open window for revenue producing

growth with products and ideas that eventually penetrate the marketplace therefore creating New

Business and New Business Revenue. Committed to helping the most driven, dedicated Sales

Professionals develop a profitable, long-term career. Creating Bottom-Line Results through

strong training, coaching and management orientation. Team building and strong client relations

is a specialty as well as being a results-oriented Sales Manager with excellent skills in contract

negotiation, budgeting and forecasting, cost-reduction methods, problem solving, time

management, recruitment and one-to-one training. Possess a valuable blending of leadership,

creative, and analytical abilities that combine efficiency with imagination to produce bottom-

line results with a “Can-Do” Mindset.

EXPERIENCE:

Career Service Representative/ Account Manager - Recruiter – (Full Desk)

Everest University Online – Tampa, FL (2011 – Present)

Providing counseling to graduates on resume writing, job searching skills, interviewing

techniques and dressing for success. Assist graduates in securing employment in their field of

training. Utilize social media as resource.

Building rapport with prospective employers and maintaining relationships by conducting

telephone interviews and email correspondence to determine their employment opportunity

needs. Send qualified candidates to interviews and fill job orders. Utilize internet job board

searches and cold calling geographically nationwide.

Sales Manager/Operations Manager

TRG Field PDS –Verizon Communications/Verizon Communications (2008 – 2010)

In charge of a team of 40 sales reps: Daily training, motivation, and supervision. Responsible for

leading the development and implementation of all marketing programs and strategic sales

activities.

Demonstrated an unwavering commitment to customer service, increased new business while

maintaining premium service levels with existing accounts

Advanced company's strategic positioning with key accounts and strategically important

geographies. Identifying and monitoring the performance of competitors in the market place.

Managed and developed a growing Sale Teams by increasing sales by 21%. (Inside/outside

Teams)

Sales Manager:

Seccion Amarilla, USA/Telmex “Spanish Yellow Pages” (2007-2008)

Maintain strong and cordial relationships with corporate level sales and marketing managers.

Daily trained motivated and supervised 25 sales Reps. In the field generating sales on a daily basis

Identified and monitored the performance of competitors in the market place.

Created sales campaign that was instrumental in winning new corporate clients. Provided excellent

customer service to designated accounts.Targeted and penetrated a competitive market. Sold thousands

of corporate accounts and converted many customers from competitor’s services.

Real Estate Agent (2005-2007)

Keller Williams Real Estate Services

Listed and sold Real Estate Inventory, negotiated contracts and closed sales.-Connecting Buyers/Sellers

Classified Manager

The Tampa Tribune, Tampa, FL (2000 to 2005)

Demonstrated stellar communication and negotiation skills through sales closings of premium accounts,

preparation of quotes, the generation of new business, and the resolution of problem accounts.’

Proven ability to lead sales teams to achieve multimillion-dollar revenue gains

Expanded customer base by providing excellent customer service, locating and developing profitable

Niche markets, finding the most suitable products for those markets, and developing and

executing plans that resulted in lead generation, strong customer relationships, and profitable

sales

Achieved in 2002 and 2005 Star Performance Award for outstanding sales results, representing

the first time the division achieved this recognition.

Offered an in-depth understanding of the sales cycle process and remained focused on customer

satisfaction throughout all stages

Improved all sales procedures and policies: Defined the sales cycle, created accurate job

descriptions and developed standards for customer relationship management.Daily trained,

motivated and supervised

Account Representative (Peak Team-Employment)

The Tampa Tribune, Tampa, FL (1999 to 2000)

Created and designed training materials; conducted sales training sessions; participated in

creating strategic plans for product protection roll out & implementation. Account Manager

Ability to remain poised and in-control in any situation.

Articulate communicator with a proven ability in oral, written & interpersonal communication

skills exceptionally skilled in negotiating, listening, presentation and influential skills.

Time Management and organizational skills. . Created and designed training materials;

conducted sales training sessions; participated in creating strategic plans for product & Service

roll out & implementation.

Account Manager

Conservation Billing Services, Inc., Tampa, FL (1997 to 1999)

Provided account support to management companies, their respective community onsite

employees. Maintained: (“Account Profiles”) on customers’ accounts.

Time Management and organizational skills. Analyzed problem and evaluated alternatives

solutions to meet customer needs as well as company business plans. Trained, motivated

property management and staff. Promoted (“excellence”) in residential property team

management relations.

Coordinated communication during any events that our service impacted the client

Map out strategy for property and account acquisitions.

Welfare Director

Union City Welfare Department, Union City, NJ (1975-1984)

Supervise by periodic investigation every person receiving public assistance, such investigation

to be made by visitation at least once a month;

Reconsider from month to month the amount and nature of public assistance given and alter,

amend or suspend the same when the circumstances so require;

Devise ways and means for bringing persons unable to maintain themselves to self-support or to

the support of any other person or agency able and willing so to do;

Keep full and complete records of such investigation, supervision, assistance and rehabilitation,

and of all certifications of persons for employment or benefits and cancellations thereof, in such

manner and form as required by the commissioner; and Bring about appropriate action for

commitment to any State or county institution when the best interests of the needy persons would

be so served.

Supervisor

To supervise, oversee daily activities of the department.

Case Manager

Position performs a variety of counselling, referral, placement and/or adoptive functions related

to services for children and youth. Work includes performing case management activities,

assessing client and family needs, developing an appropriate service and/or treatment plan,

developing group activities, providing on-going counselling and referral services and/or

determining appropriate placement actions.

EDUCATION:

Hillsborough Community College (AA degree in Liberal Arts)

Working towards my Bachelor’s degree

Tony Robbins: Sales Seminar and Fire Walk seminar

Certification: Tampa Tribune Senior Leadership

Everest Success Coach -Student Services.

ASSOCIATIONS:

Toastmasters International -Recipient of Best Speaker Award from Toastmasters International

Hispanic Chamber of Commerce

Junior Achievement Volunteer

Spring of Tampa Bay Volunteer

United Way Family Preservation Committee Volunteer

Bilingual: Fluent in English and Spanish

References available upon request

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