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Customer Service Quality Control

Location:
San Diego, CA
Posted:
August 11, 2014

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Resume:

Sharla Singh******* Arvinels, San Diego, ca ***** *Phone: 619-***-*****Message

: 661-***-**** Email: acfbj6@r.postjobfree.com

Objective

To obtain a long term position either in mortgage or customer service with my extensive experience.

Skills & Abilities

LOAN PROCESSOR/FINANCIAL PROCESSOR

Calyx Point, DataTrack, Blitzdocs, Morvision experience. DU, LP, systems knowledge. Along with ordering desk reviews, appraisals, 1007’s, 1004’s, 1004D’s, credit supplements, rescores, transcripts, etc. Sub Agreements, Condo Questionnaires, HELOCS, Credit Union experience, ETC :)

Up to date with all FHA/Fannie Mae guidelines. FHA, Commercial, VA, Conventional experience.

Extensive knowledge on conditions, requirements, CHF Platinum and CHDAP funding programs, etc.

Shipping files and Funding experience. All funding conditions, reviewed signatures, drawing docs on Doc Magic.

PAYROLL & ACCOUNTING

Experience in managing payroll for an office of 5. QuickBooks experience. Processing incoming and outgoing orders and or payments for general office.

COMMUNICATION

I am a very outgoing and successful processor. I can do just about anything in an office environment and I am communicate effectively and proactively.

Experience

LOAN PROCESSOR MELANI MARTINEZ-CONTRACT PROCESSING JUNE 2013- PRESENTLY

• Organizing large pipeline, processing according to time constraints.

• Ordering &Reviewing Titles.

• Ordering &doing in depth Appraisal Reviews.

• Reviewing &Calculating Qualifying Income.

• Requesting all required documentation from Loan Officers per loan perimeters.

• Quality control on every file upfront, specific compliance knowledge.

• Daily contact with agents and builders to keep pipeline up to date and moving.

Retail Loan Processor FOR KAY LARUE- top LO in Bakersfield and Branch Manager at THE MORTGAGE HOUSE NOVEMBER 2012-APRIL 2013

• Organizing large pipeline, processing according to time constraints.

• Ordering &Reviewing Titles.

• Ordering &doing in depth Appraisal Reviews.

• Reviewing &Calculating Qualifying Income.

• Requesting all required documentation from Loan Officers per loan perimeters.

• Quality control on every file upfront, specific compliance knowledge.

• Daily contact with agents and builders to keep pipeline up to date and moving.

(3/2011 to 10/2012 took off time due to my child’s serious illness/surgery).

JR. UNDERWRITER/CONDITIONS TEAM GEM CORP NOVEMBER 2010-JANUARY 2011

• Organizing large pipeline, processing according to time constraints.

• Ordering &Reviewing Titles.

• Ordering &doing in depth Appraisal Reviews.

• Reviewing &Calculating Qualifying Income.

• Requesting all required documentation from Loan Officers per loan perimeters.

• Quality control on every file upfront, specific compliance knowledge.

• Daily contact with agents and builders to keep pipeline up to date and moving.

OFFICE MANAGER SWAT PC COMPUTERS AUGUST 2009- NOVEMBER 2010

*OTHER EXPERIENCE*

• ACCOUNTS PAYABLE &RECEIVABLE.

• CHECKING IN LAPTOPS &PC'S FOR DIAGNOSIS.

• INVENTORY ORGANIZATION.

• KNOWLEDGE OF COMPUTERS SOFTWARE, HARDWARE, ETC.

• CUSTOMER SERVICE

• PHONE ETIQUETTE.

VA SENIOR LOAN PROCESSOR USAA-TEMP ASSIGNMENT JULY 2008- AUGUST 2009

• Organizing large pipeline, processing according to time constraints.

• Ordering &Reviewing Titles.

• Ordering &doing in depth Appraisal Reviews.

• Reviewing &Calculating Qualifying Income.

• Requesting all required documentation from Loan Officers per loan perimeters.

• Quality control on every file upfront, specific compliance knowledge.

• Daily contact with agents and builders to keep pipeline up to date and moving.

LOAN PROCESSOR FIRST FINANCE JANUARY 2004- JUNE 2008

• Organizing large pipeline, processing according to time constraints.

• Ordering &Reviewing Titles.

• Ordering &doing in depth Appraisal Reviews.

• Reviewing &Calculating Qualifying Income.

• Requesting all required documentation from Loan Officers per loan perimeters.

• Quality control on every file upfront, specific compliance knowledge.

• Daily contact with agents and builders to keep pipeline up to date and moving.

REFERENCES:

KAY LARUE AT THE MORTGAGE HOUSE #661-***-****

APRIL LUTTRELL #619-***-****

BRENT VANTASSELL #661-***-****

*ALL PREVIOUS SUPERVISORS*

Education:

North High School Class of 1996

Bakersfield College 2010



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