CHAD M. GRAFF

**** **** **. • Franklin Park, IL *0131 • 773-***-****

SKILLED MERCEDES BENZ MASTER CERTIFIED A.S.E. TECHNICIAN

Technician-minded, maintenance experienced individual with proven mechanical and hands-on skills trained to safely operate equipment. Teachable team player with organizational proficiencies, excelled service, and multi-tasking skills within fast-paced environment. Self-managed and motivated contributor accomplished in the art of automotive repair. Upholds professional demeanor and capable of ensuring sanitary environments.

QUALIFICATIONS SUMMARY

1 Diagnosis and repair of all major systems including engine and transmission repairs.

2 Ensure excellent customer service by providing a friendly environment, which includes greeting and acknowledging, maintaining solid product knowledge and all other aspects of customer service.

3 Noteworthy communication skills development through co-worker interactions, collaborating with supervisors, following blueprints, and troubleshooting equipment according to written and verbal instructions.

RELEVANT EXPERIENCE

MERCEDES BENZ MASTER CERTIFIED JOURNEYMAN TECHNICIAN, Burdi Motorworks, 9415 Seymour Ave, Schiller Park, IL July 2009 – Present

1 Learned and mastered the use of fabrication shop tools i.e. oxy/acetaline torch, Mig wielder.

2 Performed shop management and parts processing for normal repair operations.

3 Advanced communication skills with clients and co-workers

4 Kept up with continuing education through update classes i.e Bosch, Mercedes, Sprinter etc.

5 Expanded knowledge of advanced systems of various german vehicles

MERCEDES BENZ MASTER CERTIFIED JOURNEYMAN TECHNICIAN, Gearhead Auto Repair, Glen Ellyn, IL June 2008 – October 2008

1 Accurately performed four wheel alignments on most car lines.

2 Researched difficult and rare repairs utilizing internet resources.

3 Improved time and work efficiency

MERCEDES BENZ MASTER CERTIFIED JOURNEYMAN TECHNICIAN, Autohaus on Edens, Northbrook, IL August 2004 – January 2008

1 Enhanced profound ability to diagnose and repair all major systems, specializing in transmission repair.

2 Evident display of remarkable ability to keep accurate records of installations, maintenance, and repairs.

3 Increased capability to quickly analyze situations and take effective action in preventative or predictive upkeep.

4 Commended for multitasking abilities, carefully yet quickly performing maintenance of vehicles..

5 Safely handled power and hand tools to complete necessary duties.

6 Monitored and inspected operating condition of state-of-the-art vehicles following strict safety guidelines.

7 Actively assisted in fulfilling duties with or without direct supervision, identifying need and carrying out the duty.

MERCEDES BENZ JOURNEYMAN TECHNICIAN, Brian Bemis World Auto, Dekalb, IL June 2003 – October 2003

8 Took accurate inventory of tools and efficiently organized workplace inventory system.

9 Safely operated shop equipment

10 Effectively repaired used vehicles of all major systems.

11 Successfully programmed, troubleshot, and repaired vehicles

MERCEDES BENZ JOURNEYMAN TECHNICIAN, Motorwerks, Barrington, IL September 1999 – January 2003

4 Analyzed readings on diagnostic equipment

5 Provided accurate diagnosis and repair of all major systems.

6 Consistently maintained a clean, safe working space.

7 Attended daily meetings discussing and resolving complex dilemmas and exceeding weekly quotas.

8 Complied with all applicable sanitation procedures, adhering to safe work practices.

9 Completed major engine repairs and minimal automatic and manual transmission repairs.

EDUCATION

Mercedes Benz Elite Program – 1999

Elite Technician Training Program, Rancho Cucamonga, CA

Diploma in Master Certified Auto/Diesel Technology – 1998

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