VICKI LOWE

**** *. **** **. *****, OK *****, 918-***-****, acfbba@r.postjobfree.com

CAREER OBJECTIVE:

My career objective is to begin at the base level and learn all aspects of the company so that I can work my through

eventually to leadership.

SKILLS:

Customer service both inbound and outbound, managing multiple programs on multiple screens, Microsoft Office

products, copying and faxing, deescalating customers, resolving issues via secure messaging and calls, assisting with

online banking issues, security checks, running reports, driver communication.

EXPERIENCE:

10/17/2011-0804/2014 Capital One Auto Finance Tulsa, OK

Sr. Customer Service Agent

Answered inbound calls, helped customers with understanding their bills and transaction history, deescalated possible

corporate complaints and assisted with refunds. Started as a regular inbound agent, moved to secure messaging and

finally a customer advocacy or stand in supervisor.

08/2008-10/2011 AT&T Tulsa, OK

Customer Service Agent

General inbound customer service, assisted with billing and transaction issues, assisted with technical issues. Moved

from General Inbound to the Save Team where I helped keep customers with AT&T Cellular service.

09/2007-07/2008 Neutron Industries Tulsa, Ok

Outbound Sales Agent

Contacted companies across the country selling cleaning supplies, kept up with orders to insure customer had plenty of

product.

08/1995-05/2005 UPS Muskogee, OK

Office Management Specialist

Ran daily and nightly reports, forecasted incoming/outgoing trailers, assisted with customer complaints, assisted

drivers with directions, assisted with the security of the building ensure that records were up to date and accurate,

checked pages for additional weight, tracked packages and served as night supervisor for my first year.

EDUCATION:

2003-2005 University of Phoenix Online/Tulsa, OK

Degree Plan: Business Management. No degree at this time but will be going back

REFERENCES:

References are available upon request

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