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Customer Service High School

Location:
United States
Posted:
August 12, 2014

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Resume:

JAMES BECKER

**** ****** **. #**, ***** Vista, CA 91915 (H) 619-***-**** (C) 619-***-**** acfb9u@r.postjobfree.com

Professional Summary

Warehouse lead bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. Skills

● Forklift operation

● Quality assurance

● Quality inspection

● Troubleshooting

● Deadline-driven

● Material handling

● Team leader

● Hard working and self-motivated

● Inventory management

● Organized

● Fast learner

● Shipping and receiving

● Flexible schedule Work History

● Trusted key holder

● Creative problem solver

● Quick learner

Warehouse Lead Clark Security Products – San Diego, CA

● Coordinated with freight forwarders to expedite international shipments.

● Loaded products weighing up to 1000 pounds onto trailers for delivery.

● Processed 300 shipments per 8 hours.

● Directed 10 warehouse shipping associates.

● Loaded and unloaded pieces into boxes for shipment.

● Maximized sales by shipping on time and accurately.

● Trained staff on material handling processes to reduce shipping times.

● Moved freight, stock and other materials to and from storage and production areas and loading docks.

● Led warehouse improvement initiatives to advance operational efficiencies.

● Received, stored and shipped goods and materials.

● Adhered to all requirements and regulations for interstate HAZMAT carriers.

● Sorted cargo before loading and unloading.

● Stacked and transported all overstock to storage areas.

● Reported all equipment failures and malfunctions to supervisor.

● Stocked, staged and transported goods.

● Verified computations against physical count of stock.

● Picked up incoming stock and delivered materials to designated locations.

● Operated forklifts and other heavy machinery safely.

● Unloaded cargo from truck with hand trucks and pallet jacks.

● Divided cargo received by account number and intended location.

● Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

● Operated PC and RF-based computer systems with a high level of accuracy.

● Swept floors and stored equipment at the end of each shift.

● Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.

● Loaded and unloaded ship cargo.

● Used item numbers to properly stock warehouse.

07/2004 to 10/2013

● Attached identifying tags to containers. Receiver Barnes & Noble – Glendale, CA

● Loaded and unloaded ship cargo.

● Used item numbers to properly stock warehouse.

● Attached identifying tags to containers.

● Operated PC and RF-based computer systems with a high level of accuracy.

● Swept floors and stored equipment at the end of each shift.

● Divided cargo received by account number and intended location.

● Unloaded cargo from truck with hand trucks and pallet jacks.

11/2001 to 03/2004

Cashier Barnes & Noble – Glendale, CA

● Processed cash and credit payments rapidly and accurately.

● Responded to all customer inquiries thoroughly and professionally.

● Referred unresolved customer grievances to designated departments for further investigation.

● Placed special merchandise orders for customers.

● Greeted customers in a timely fashion, while quickly determining their needs.

● Answered customer questions about product availability and shipment times.

10/2000 to 03/2004

Barristo Barnes & Noble – Glendale, CA

10/2000 to 03/2004

● Obtained customer payment promptly and politely.

● Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.

● Cleaned and stocked coffee and condiment areas.

● Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.

● Accurately counted and provided change as necessary.

● Upsold products when appropriate.

● Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.

● Wiped down counter areas, sinks and floors to maintain a clean and safe work station.

● Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures. Education Some courses completed: Film Studies Pasadena City College - Pasadena, CA High School Diploma: General Education Hilltop High School - Chula Vista, CA 2000 Accomplishments

● Received 2012 “Employee of the Month” distinction from Clark Security Products. Safety Committee Member of Clark Security Products Safety Committee 2013



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