Donna Sancho

**** ******** ****, **** **

Scarborough, Ontario M1E 2M9

Home 647-***-****

acfb7n@r.postjobfree.com

Dear Sir or Madam:

I have enclosed a copy of my r sum , which I am forwarding to you in

response to any future Customer Service position that may become available

within your organization.

I believe that the combination of my education and experience offers me the

unique opportunity to make a positive contribution to your company. I am

searching for an opportunity that would allow me to learn new ways to apply

my theoretical and practical training that I have acquired.

As a former Senior Customer Service Representative with Neopost Canada Inc

and a former Head Cashier with Winners Appeal, I am accustomed to a fast

pace environment where deadlines are a priority, and handling multiple-

tasks is the norm. I not only enjoy a challenge I also enjoy working hard

to attain my goals.

If after reviewing my r sum , you would be interested in conducting

an interview, please feel free to contact me at my home or by e-mail. I am

very eager to meet with you where we can further explore the possibility of

utilizing my qualifications and attributes.

Sincerely,

Donna Sancho

Donna Sancho

4311 Kingston Road, Unit 20

Scarborough, Ontario M1E 2M9

Home 647-***-****

acfb7n@r.postjobfree.com

OBJECTIVE

To acquire a customer service position within your organization that will

benefit from my initiatives, capabilities, and contributions. I am

especially interested in a position with the potential for advancement and

increased decision making responsibilities.

SUMMARY OF SKILLS

Excellent customer service skills

Strong analytical and problem solving skills

Proven leadership skills

Self-motivated and dependable

Strong communication, interpersonal, organizational and detailed oriented

skills

Proficient Microsoft Word, Power Point, Excel, Outlook, Word perfect, Acc

Pac, Lotus 1, 2, 3, AS400 system, Siebel, and FEWS.

Knowledgeable in accounting

Ability to handle cash and operate cash register

Type 40+ words per minute

Food Handler Certification

WORK EXPERIENCE

2013-2014 BURRITO BOYZ Toronto, ONT

Cashier, FOH

My responsible were cashing out customers using a POS touch screen system,

making custom burrito(s) for each customer, answering phones and taking

pick up orders. Provides front line customer support:

- responsible

- punctual

- friendly

- energetic

- strong communications skills

- strong work ethic

while maintaining a tidy and sanitized work station, also night shift.

2013-2014 Global Credit & Collection Corp Markham, ONT

Collection

Determines most effective and economical means of collection for each

account; applies standard due diligence practices to collect monies owed;

sends a variety of standard collection letters.

- Maintains files on all past due accounts, documenting details of methods

utilized to secure payment

- Contacts customer and establishes reason for past due account situation;

made arrangements for payments to bring account current and follows

up to ensure payment obligation is satisfied.

- Advises debtor with past due accounts of proper payment schedules.

- Recommends accounts to be turned over for litigation;

- Provided customer service regarding collection issues, process and review

account adjustments, resolve client discrepancies and short

payments.

- Responsible for monitoring and maintaining assigned accounts, customer

calls, account adjustments, customer reconciliations and

processing journal entries.

- Accountable for reducing delinquency for assigned accounts.

- Perform other assigned tasks and duties necessary to support the Credit

Department.

Establish and maintain effective and cooperative working relationships with

sales and service department. Reconcile customer disputes as they pertain

to payment of outstanding balances that are due. Identify customer billing

disputes and submit reports to Collections Supervisor.

2005-2006 Neopost Canada

Markham, ONT

Senior Customer Service Representative

As a member or the Call Centre Team, I receive and process incoming calls

in an effective and efficient manner, assist in managing the call flow,

including fluctuations and rise in call volume. Determine the purpose of

incoming calls and provide front line customer support and/or redirect the

call as appropriate.

Provide front line customer support, which may includes:

- Address Tier One technical queries.

- Dispatch service calls to Technicians

- Liaison with the Technical Team on status of service issues

- Close service calls when deem appropriate

- Answer all invoices and credit related inquiries;

- Process wire transfers, direct deposits and credit card payments

- Collect outstanding advances from clients

Update and maintain accurate information in the customer service database

and produce reports as required. Contribute to the revenue by facilitating

the sales of accessories and supplies, a select category of Neopost

products. Provide backup support for the reception desk, assist Supervisor

with departmental projects and other duties as required.

2001-2005 Neopost Canada Scarborough,

ONT

Accounting - Cash Posting Processor

Answer inbound calls research and resolve customer dispute and provide

credit adjustment if required. Handle delinquent accounts and make

payment arrangement with clients. Send out invoice also review customer

contract and lease agreements. Responsible for granting customer advances

toward their Postage on Call account, also accountable to collect advances

issued within a feasible time frame. Deal with customer via fax, Internet,

and also by phone in regards to statements and supplies and other invoicing

inquiries. Perform general office duties such as filing, and back up

receptionist. Also responsible for the banking, processing all payments to

the correct customers accounts. Technical knowledge is required; guide

customers through the process of uploading their meters, place service

calls, dispatch technician to customer's location via e-mail, Internet, or

page them by microphone.

2001-2002 Neopost Canada Scarborough,

ONT

Marketing data entry

Responsible for entering sales leads in ACC PAC, Excel spread sheet in a

timely fashion. Keep an accurate count of all entries; delete duplicates

in the systems.

Insured constant contact with the sales team to informed them of updates to

within their territories. Brainstorm with Marketing team and come up with

new ways and idea to increase our customer database with promotions and

discounts to our products.

1996 - 2001 Winners Appeal

Scarborough, ONT

Customer Sales Representative and Head Cashier

Answer inbound/outbound calls in a professional and consistent manner. Scan

and pack Customer orders and handled all legal tenders such as: monies,

debit/credit cards, etc.) Promote and up sell Winners products and services

both on the sales floor. In charged to create new sales techniques and

train new sales associates. Set up display for up coming seasonal events.

Research and resolve customer concerns and issued credit when deem

necessary in accordance to Winner's escalation process. Volunteer to

various tasks for management such as assisting new hires within the company

with their questions and concern, and organized and anti lost prevention

programs.

ACHIEVEMENTS

2004 Certificate of Achievement for The Customer Care Excellence

Training Program

Brian Tracy International Inc.

2003 Certificate of Attendance for Pleasing Your Hard-to Please Customers

Career Track

1999 Certificate of Achievement for Interpersonal Skills

Computer Business Application Specialist

1997 Certificate of Achievement for Dictation

Computer Business Application Specialist

EDUCATION

Computer Business Application Specialist

The Toronto School of Business Diploma, 1999

Human Resource Management Introduction

Centennial College Progress Campus 2005

Accounting 1, 2

Centennial College Progress Campus 2005

**Reference available upon request**

PHONE: 647-***-**** E-MAIL: acfb7n@r.postjobfree.com

Contact this candidate