Pete Fragale

** *** **** *****, ********, Pa. ***34

H 814-***-****

C 814-***-****

acfb6q@r.postjobfree.com

Summary Self motivated leader in the application of

technology to business processes, with a strong

background in the telecommunications industry and

Project Management. Extensive background in

Computer Technology,including ERP software ie,

Exact Jobboss and Action Request System, BMC

Remedy's ITSM Suite and SQL programming.

Knowledgeable in Local Area Network installation

and troubleshooting. Proficient in the

requirements, analysis and design process.

Cross-functional experience includes management of

systems development and services in line with

business operations. Proficient in computer,

hardware and software support, for user base.

Scope and quote custom projects to include user

defined Crystal Reports, custom utilities and

integrations to third party applications. Trained

in Operational Science, as it pertains to project

management. Experience with SQL databases and

installing applications in a SQL servers

environment. Currently hold a Department of Defense

secret clearance.

User Requirements

ERP Software

PC Maintenance

Crystal Reports

Programming

Troubleshooting

Networking

Software Support

Project Mgmt

Problem Solving

LAN Installation

VOIP

Hardware Support

User Training

Technology -

Expertise EXACT JOBBOSS, Windows Operating System, Active

Directory Administration, CCNA Training, Microsoft

server, Local area Networks, MacIntosh PC, Word

Press, Business Analysis and Process Development,

Level3 Operational Science (Six Sigma). Remedy

Engineering and Development including Asset

Management, CMD, BMC SRM and Remedy AR System

May 2012- applications. Sybase SQL,Visual Basic, Oracle SQL,

Present Excel, Microsoft suite of products, UNIX, Rational

Products, Toad, Crystal Reports, TCP/IP,

Dreamweaver, Master Suite, Abydos, SQL Navigator,

Siebel, Clarify, Informix, PC Troubleshooting,

Networking(LAN,WAN), Synchronous VFO.

Quala-Die

Technology and operating system expert, providing

technical support for the entire organization

Ensure network, system and data availability and

integrity through preventative maintenance and

upgrades of hardware and software.

Maintain and implement new server standards for

core business services

Documentation of existing processes and procedures

as they exist and ensure best practices for future

business operations.

November 2010 - Cameron County Echo

May 2012 Responsible for all IT related installation and

maintenance of computer equipment. Installed all

new MacIntosh PCs and related media software.

Web site design, updates and maintenance.

November 2010 -

May 2012 Level (3) Communications, Inc, Broomfield Colorado

Responsible for collecting and pulling reports on

3D builds and manage the implementation of the 3D

build process to its completion.

Responsible for ensuring effective and efficient

utilization of Level3's circuit design process to

maximize efficiencies and enhance the Level3

end-user customer experience.

Responsible for handling and driving progress on

multiple circuit installations simultaneously for

Level3 customers.

Responsible for all phases of project to coordinate

High Speed Design team and other groups to ensure

service design completion cycle time is in line

with Level3's stated targets.

Participated in meeting with High Speed Design and

Internal Stakeholders to drive department

performance.

Conducted periodic department reviews in

conjunction with the Project Management Team to

review Level3 product and support performance.

Assisted with information development, collection

and analysis to provide management with insightful

and actionable data points.

Prepared reports and administrative functions as

required.

Monitored, managed and audited Customer Order

Progress.

Assisted with and carried to resolution, all

expedite issues related to circuits or projects

that are assigned.

April 2010 Telecom Trouble Administrator, Fairpoint

-November 2010 Communications (TSRI Consulting)

Responsible for developing and testing TML Ebonding

and

Trouble Administration with Fairpoint

Communications and Verizon Wireless.

Responsible for Developing the Ebonding business

processes between Verizon and Fairpoint, using the

Synchronous VFO technology.

Monitored all network related functions as they

related to the Ebonding solution and recommend

November network improvements where needed to improved

2008-August 2009 software performance.

Developed user documentation where needed.

Remedy Consultant, SPAWAR, QMX Consulting

Project Manager for SPAWAR's "Service Kit Tracking"

project, which replaced outdated applications.

(Custom Remedy application).

Lead Developer and Business Analyst on project.

Responsible for gathering all requirements from the

customers in two locations, Pax River Naval Air

Station and Lakehurst, New Jersey Naval Air Base.

Responsible for the Analysis of the gathered

requirements and the design of the application,

including network requirements for the new tracking

application.

Assisted with the maintenance and trouble shooting

of the BMC SRM application at Pax River Naval Air

Station and helped with the upgrade of computer

equipment where needed.

Project Manager for SPAWAR's "NTLC Circuit

Provisioning and Issue Tracker" project for the

Department of the Navy. (Custom Remedy

Application).

Lead Developer and Business Analyst.

Responsible for the Analysis of the gathered

requirements and the design of the application.

Project Manager for NMCI and SPAWAR "Rapid"

application replacement.

Lead Developer and Business Analyst.

Responsible for the Analysis of the gathered

June 2008 - requirements and also the design of the

November 2008 application.

Remedy Consultant, First Data Corporation, Global

Services Consulting

Remedy Developer on Atrium CMDB 2.0 Corporate

Implementation.

Configure and implement national and international

2006 - June 2008 applications.

Responsible for gathering requirements from the

customers.

Responsible for the analysis of the gathered

requirements and the design of the workflow needed

to fulfill customer needs.

Level (3) Communications, Senior Software Analyst,

Coudersport, Pa.

SME on suite of systems for newly acquired

businesses.

Worked with Level3 management team to integrate

2001-2006 applications and data into the Level3

infrastructure.

Lead on all Remedy Systems within Level3 Metro.

Responsible for consolidating duplicate Remedy

systems where possible from acquired companies.

Responsible for weekly review with the UAT group on

all new workflow and enhancements before release to

production.

1997-2001

Telcove Communications, Senior Software Analyst,

Coudersport, Pa.

Project Manager and Lead Developer on enhancements

to the Remedy systems used throughout the company.

Lead SME on Data Team for KMC Acquisition. Helped

with transitioning applications and data into the

Telcove infrastructure.

Responsible for weekly review with the UAT group on

all new workflow and enhancements before release to

production.

Adelphia Business Solutions, Software Programmer,

Coudersport, Pa.

Project Manager and Lead Developer on enhancements

to the Remedy systems used throughout the company.

Worked with the UAT group to complete testing and

modifications on enhancements to Remedy

applications.

Education University of Pittsburgh, Applied Computer Science

Jamestown Community College, Math Science

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