Pam Wade

***** **** ******, ********, ** *****

Cell 269-***-****

Email: acfb4l@r.postjobfree.com

Objective: To obtain a position within an organization which will allow

me to utilize my strong customer focus, organizational,

analytical, keen trending insight, detail oriented skills to help

internal and external process partners, while growing

professionally and contributing to the organization.

Business Systems: Proficient: Oracle, AS400, JD Edwards, SharePoint, Kresa

Systems: MICase, Employee Portal, Host Analytics, Siebel Analytics, Expert

knowledge of MS Project, Excel, MS Word and Visio, BW, SAP R/3 (Understand

its relationships to Demand Planner, FEP, MITS, APS, and WMCS), Siebel, MS

(Excel, Power Point, Word, Access), BI Query, MultSess, Lotus Notes,

Citrix, GQL, WordPerfect, Advanced WordPerfect, Lotus 123, Advanced Lotus

123, MiCase, Kresa, NEOLA, Outlook, Host Analytics, Uniformance Process

Studio Developer, Roxio Creator Starter

Employment:

7/20143 to Present- Senior Business Analyst, Stryker, Kalamazoo, MI

49043

. Administrative fees & review by NAM/CAM's

. Check Requests (approval by Director of Operations, sent to Shared

Services, receive remittance back and file appropriately)

. Send reporting to GPO's in correct format, enter actual fees paid into

Sharepoint site for divisional projection review

. Quarterly update HCS dashboard for admin fees paid and MDET sharepoint

site with admin fee reports paid out

. Corporate Matrix Rebates processing and updating sales reps/CAM for

review

. Check Requests (approval by Director of Operations, sent to Shared

Services, receive check back and file appropriately)

. Month End Reporting (with substantial support and assistance from the

Manager of Contract Operations)

. Upload Ortho and SSS files into MERP, process month end reporting for

NAM's, CAM's, Non-Acute, Government

. Regularly address requests from CAM's, NAM's, Sales Reps, Divisions,

hospitals, and GPO's regarding:

-Maintain AS400 for admin fee setup by adding/deleting

-Updating parts on contract as provided to you by contract and business

analysts

12/2013 to 7/30/2014- Senior Business Analyst, Honeywell, South Bend,

IN 46628

. Interpret results using a variety of techniques, ranging from simple data

aggregation via statistical analysis to complex data mining

. Designs, develops, implements and maintains business solutions

5/2013 to 10/2013- Senior Business Analyst, Stryker, Kalamazoo, MI

49043

. Assisted with roll out of Host System to improve processing time by 45%

. SharePoint & Host Analytics updates, maintenance and utilization

. Financial development/reporting

. JD Edwards Business/Systems analyst

. Develop SOP (Standard Operating Procedures) for Host System

. Develop training materials for Host System

. Worked with development team to test system changes, document changes and

develop solutions to issues as they arose

3/2012 to 5/2013- Assistant to the Superintendent of Schools, Covert

Schools, Covert, MI 49043

. Financial development/reporting

. Business/Systems analyst

. Process and systems upgrades- research, implement, develop training,

train and maintain with a Solid understanding of SQL, relational database

concepts, and Client Server concepts

. Developed training material and trained all personnel in Purchase order

processing and maintenance, MICase & Employee Portal

1/2012 to 3/2012- Customer Care Expert, Aerotek/Impact, Benton Harbor,

MI 49022

. Drive brand loyalty as a consumer care expert

. Financial reporting/analysis

6/2007 to 10/2011- Business Analyst, Whirlpool Corporation, Benton

Harbor, MI 49022

Define goals, develop mechanisms for tracking, drive change management

within centers, analyze, and interpret financial, qualitative, and

forecasting data for daily, weekly, monthly, quarterly, and annual

reporting and drive changes to reduce spend.

. Metrics definition and reporting

. Facilitation

. Process definition / documentation

. Prepare and distribute reports and communications

. Engage on process improvements for resource utilization tracking and

other project delivery activities

. Prepare process documentation and metrics

. Facilitate / Coordinate Project Management and delivery

. Developed specifications for IT, worked with IT, handled test of design

and handled acceptance testing

. Documented processes & system interfaces within Customer Care unit

. Point of contact for all system improvement requests - provided feedback

on feasibility, cost and changes to current processes

. Developed training documents and SOPs (Standard Operating Procedures)

. Utilized CCOpex/Six Sigma training to streamline processes within center

. Project Management

. SharePoint & Analytics updates, maintenance and utilization

. Drove reduction in cost to center by over 37% YoY and over $6.5M YTD with

over $14M YoY savings

. Developed materials and trained reps in adherence to War on Waste

initiative training 47 classes in 2010 and 3 class YTD in 2011

. Discovered and corrected processing issues, developed training, saved

corporation over $3.3M & reduced claims back log by over 11%

. Discovered processing issues, developed material and trained reps

improved process by more than 50%

. Lead in PEX (Product Exchange Team) restructuring team improving

processes and successfully completed CCOPEX training

. Handled Siebel testing in Test Director

3/2003 to 6/2007- PEX/PAD SME Project & Systems Analyst, Whirlpool

Corporation, Benton Harbor, MI 49022

. Siebel SQL (Structured Query Language) expert for customer care and

Project Management

. Gather and track metrics on hardware and software resource utilization

. Developed systems solutions and handled migration testing for Product

Exchange, Policy Adjustment, Reimbursement, and Service Schedule

- Developed all training material and trained employees

. Team Advisor to 15 reps, Co-lead for system migration from OneCall legacy

system to hybrid Siebel/SAP/Service Bench systems

. Drove change to Siebel for cost center option to drive costs back to

initiator appropriately

. BW (Business Warehouse) Super User and utilize software expertise in

collaboration/knowledge management

. Forecast Budget for 2005 & 2006 for Consumer Experience Center

. Siebel & SAP systems mapping for interfaces, user facing and system

requirements for current and future requirements

. Utilize SAP for new product shipments, dealer credits/debits,

miscellaneous credits/debits, and financial reporting

. Reduce product exchange processing time by 50% through process

improvements introduced under my leadership

. Project Management

. Experience in personnel management, have hired and terminated personnel

managed Product Exchange team of 11 agents

3/1998 to 3/2003- Business Analyst Assistant, Whirlpool Corporation,

Benton Harbor, MI 49022

. Responsible for preparation and presentation of operational reporting,

research trends, report on the trends, along with observations, and

solutions

. Work cross functionally with a diverse group to process, analyze, and

format data for ease in comprehension

. Prepare and present information to senior management along with

recommended solutions and Project Management

. Develop SAP queries to identify issues regarding to Product Exchange

files

. Audit files, identify issues and build a strong communication link

between all Trade Partners both internal and external

- Build and maintain database for Track Payments, Returns, Account

Manager Overrides, & Return to Manufacturer

. Train new hires & research and resolved customer issues

Education: Cornerstone University, Grand Rapids, MI 49525

Bachelors Degree in Business Administration,

graduated Summa Cum Laude, August, 2005

Benton Harbor Adult Career Training, Benton Harbor, MI 49022

Graduated with Certificates of Excellence with a

grade point average of 4.0

Certification: Operational Excellence certificate in CCopex of Six Sigma

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