Syed Ameer Ali Shah Bukhari

acfb4c@r.postjobfree.com; +92-335-*******)

Summary:

- An expert IT professional with over 8 years of experience on IBM,

Microsoft, Cisco, Blackberry, Symantec, MacAfee, VMWare and on Open

Source Software Products and Solutions.

- In-depth experience in High Availability, Disaster Recovery,

Clustering, Load Balancing and Failover

- A good team player and aptitude to work well individually and under

pressure.

- Excellent Time, Resource, People, Project, Vendor and SLA Management

Skills.

- Ability to relate things to people and get the work done.

- A quick learner with the ability to work on any network, operating

system, database and on any application software with great zeal.

Technical Skills:

- Web / Application Server: WebSphere Application Server, IBM Http

Server, IIS, Apache Tomcat.

- Portal Servers: IBM WebSphere Portal Server, MS SharePoint Portal

Server 2003, 2007, 2010.

- Email Server: IBM Lotus Notes and Domino 7.5, 8, 8.5, 9, MS Exchange

Server 2003, 2007, 2010.

- Chat / IM Servers: IBM Sametime 7, 8, 8.5. MS Communication Server, MS

Lync Server.

- Social Collaboration & Team sites: IBM QuickR, IBM Connections with

CCM.

- Virtualization: VMWare ESXi 4.0, 5.0, Workstation, Server, Converter,

Virtual Infrastructure.

- Mail Servers: MS Exchange Server 2000, 2003, 2010, IBM Lotus Notes /

Domino 7.0, 8.0, 8.5.

- Directory Servers: Active Directory, ADFS, AD LDS, ADAM, Tivoli

Directory Server, Federated Repos.

- Operating Systems: Win XP, Windows Server 20xx, Redhat 9, Redhat Ent 3

Linux, Sun Solaris 10.

- Proxy / Firewall Servers: MS Proxy, ISA Server 20xx, Threat Mgmt.

Gateway, SQUID, PIX, ASA-5510.

- Networks: Catalyst Switch 5500, 3750, 2960, Router 2800, 1800.

- Web Content Management: IBM WCM.

- File Transfer and B2B: IBM Sterling Connect:Direct, IBM Sterling File

Gateway, IBM Sterling B2B Integrator.

- Code Repositories: CVS Server, SVN Subversion.

- Languages: C, C++, JavaScript, VBScript, XML.

- Architectures, Frameworks and Techniques: SOA, ESB, Web Services, SSO

(LTPA, Kerberos and SAML Tokens (Bearer and HoK Methods), Clustering,

Load Balancing, Failover.

- Security: SSL, Encryption, Decryption, Digital Signature and PKI

Security Infrastructure.

- Tools: Boson Network Simulator, GFI Network Security Scanner, GFI Web

Monitor, Rain Connect.

- VOIP & PABX: Panasonic TDA200, TVM50, Vonage, Asterisk, 3CX, Linksys

PAP2 Adapters, IP Phones,

- Services and Protocols: DHCP, DNS, WINS, TCP, IP, SNMP, SMTP, POP,

IMAP, HTTP, FTP, HTTPS, NRPC, ICMP, ARP, CDP, GRE, RIP, IGRP, SIP,

NAP.

Qualification / Certification:

. Diploma in Information Technology. 2000- 2001.

. Bachelors of Science in Information Technology. 2001 - 2004.

. Certified Lotus Professional. IBM Certified System

Administrator (Lotus Domino 8.5 Server).

. Certified Lotus Professional. IBM Certified System

Administrator (Lotus Domino 8 Server).

. Certified CCNA 640-802 Cisco Certified Network Associate.

(CSCO11296036).

. Certified MCITP Microsoft Certified IT Professional (Windows

Server 2008). (MCP ID: 6323244)

. Attended and completed training from Omni Touch and ICMI (Singapore).

Certification of Excellence (COE): Understanding the Customer Experience.

. Completed In-house Training Course - IBM Lotus Domino 8 and 8.5.

. Completed In-house Training on IBM WebSphere Application Server 8.0.

. Complete In-house Training on IBM Sterling Connect:Direct for Windows

v4.6.

. Complete In-house Training on IBM Sterling File Gateway 2.2.4.

. Completed In-house Training Course - WPL81 Installation and

Administration of IBM WebSphere Portal 7.0 on Windows.

. Completed In-house Training Course - (WB565) Accelerate, Secure and

Integrate with WebSphere DataPower SOA Appliances V3.8.1

PROJECTS:

- Deployed IBM Connections 4.5 with CCM at Aramark Canada in QA, Dev and

Production Environments and Migrated Quickr places to CCM Libraries.

- Deployed IBM Lotus Sametime 8.5.2 integrated with IBM Websphere Portal

8.0 in Integration, Staging and Production Environment of Mobily Saudi

Arabia. With Single Sign On, Chat logging, Presence and IM features.

(www.mobily.com.sa)

- Deployed, configured and linked IBM Sterling Connect:Direct v4.6 on

windows in Habib Bank Limited to link with Citi Bank and get the consumer

banking data (HBL Acquired Citibank consumer banking division in Pakistan

in 2012).

- Created and Managed IBM Lotus Domino 8.5 with DB2 integration

infrastructure for FoodLand Supermarket Australia in collaboration with

www.softwaretraction.com.

- Managed 48 production / development / testing and QA Virtual

Infrastructure Servers on Microsoft SharePoint Portal Server 2007 / 2010

using VMWARE ESX of www.synovate.com

- Implemented Single Sign on (SSO) for Extranet Clients on Windows

SharePoint Services 3.0 on Virtual Infrastructure Environment for

Synovate. ( http://teamsite.synovate.com).

- Implemented Windows Share point Services 3.0 in Multi Domain environment

in Account Creation and Domain account Modes for Synovate.com (

teamsite.synovate.com)

- Deployed IBM Lotus Domino Infrastructure for Hyatt Hotels & Resorts

(Jeddah-KSA) for Room Reservation Process Workflow Application.

- Provide infrastructure and design layout support to In-house Ibm

Websphere Portal Team on www.dawn.com portal. (Internal clustering and

Request Load Balancing).

Traninigs Conducted:

- Saudi Business Machines - Riyadh: IBM Lotus Notes and Domino 8

Administration. (2009)

- Saudi Business Machines - Jeddah: IBM Lotus Notes and Domino 8.5

Administration. (2010)

- Qatar Business Machines - Doha: IBM Tivoli Directory Server 6.2.

(2010)

PROFESSIONAL EXPERIENCE:

Royal Cyber Inc: (a USA / Chicago based Software House) IBM Premier

Business Partner, Microsoft Gold Certified Partner. www.royalcyber.com .

IT Consultant. (Oct 2011 to date).

. Provide Technical Consultancy and Support to Inhouse IBM and Microsoft

Software Applications Development and Deployment Teams on Integration,

Deployment, Configuration and Maintenance Solutions related to IBM Lotus

Domino, Sametime, Quickr, Connections, IBM Webpshere Portal, IBM

Websphere Application Server, IBM Tivoli Directory Server, IBM DB2

Universal Database, IBM Datapower SOA Appliance, IBM Sterling B2B

Integrator, IBM Sterling MFT Suite as well as on Microsoft Active

Directory, Microsoft SQL Server, MS Exchange Server, Office

Communications Server, MS SharePoint Portal Server.

. Work as Sr. IBM Websphere Portal Admin on www.ecps.ca project of Aramark

Canada.

. Work and resolve Issues related to Directory Servers, Operating Systems,

Database Servers, Portal and Application Servers as well as on Clustering

and Load Balancing.

Research In Motion: BlackBerry - SINGAPORE

Associate BlackBerry Customer Technical Support: February 2011 to August

2011.

. Provide Online Technical Support on RIM Products and Services. (Via

Phone, Email, WebEx - Remote Screen Sharing).

. Support Global Customers on Complete BlackBerry Enterprise Solution

Architecture.

. Support Global Customers on BlackBerry Enterprise Server Installations,

Upgrades (In-place/Phased/Cut Over).

. Troubleshoot email message routing issues to and from BlackBerry

Enterprise Server and BlackBerry Smartphone's.

. Troubleshoot Calendar, Memos, Tasks and Address Book issues to and from

BES Server and BlackBerry Smartphone's.

. Troubleshoot BlackBerry Administration Services execution, runtime and

high availability issues.

. Troubleshoot MSDE and MS SQL Server 2000/2005/2008 Database Access,

TCP/IP Connectivity, Backup, Restore and Mirroring issues.

. Continuously work and Improve Quality Assurance, Schedule Adherence,

Incident Management, Relationship management and other related KPI's.

. Create POC Virtual Infrastructure Environment (on VMware) to reproduce

and rectify Customer issues.

. Studied and Learned BlackBerry Enterprise Server Crash Logs Analysis

including BES Logs, Lotus Domino NSD Logs, Console Logs, Logs.nsf.

Moreover provide support to Global Customers troubleshoot and resolve

issues related to:

. BlackBerry Enterprise Server Clustering, High Availability, Remote

Components, BlackBerry Enterprise Server 4.x, 5.x for IBM Lotus Domino,

BlackBerry Enterprise Server 4.x, 5.x for Novell GroupWise, BlackBerry

Enterprise Transporter, BlackBerry Enterprise Activation.

Royal Cyber Inc: (a USA / Chicago based Software House) IBM Premier

Business Partner, Microsoft Gold Certified Partner. www.royalcyber.com

Sr. Network Administrator (January 2007 to Jan 2011).

. Made Complete Infrastructure Design and Deployment Strategy according to

PCI-DSS Compliance. (Payment Card Industry - Data Security Standards) and

Created IT Policy and SOP's (standard operating procedures) on various

tasks.

. Managed a Team of 4 Junior Members (mentored and trained them).

. Provide technical support to in-house and offshore IBM and Microsoft

development teams on various software deployment and infrastructure

scenarios.

. Managed and Control a network of 200 Plus Nodes with Microsoft and Cisco

Infrastructure.

. Worked as level 3 technical support on testing, development, staging and

production server.

. Implemented Asset Management Solution, Implemented Data backup / filing

strategy and mplemented Inventory control system.

Satcomm Pvt. Ltd. (Broadband Cable TV/Internet Operator-Karachi,

Pakistan). 2005 - 2007.

Supervisor Customer Support & Services.

. Coordinate with different departments like sales, operations, drop

installation, administration and finance for rectification of customer

issues.

. Provide Support on Broadband HFC (hybrid Fiber Optics) network to

customers.

. Resolved issues related to cable modems, emailing, browsing, messaging,

IP Addressing resolution and wired & wireless routers.

. Managed daily Heat tickets and assure they are resolved within the

predefined time limit.

. Worked closely with Implementation and Training/Development group to

ensure the project meets the needs of service desk.

. Responded and investigated client requests via telephone and email.

. Served as a mentor to first line agents and assist in their development.

. Monitor TV Cable Channel and coordinate with HeadEnd for rectification of

faulty channels.

. Provide support on Motorola, Coship, Teryon and Webster cable modem.

. Handled the escalation of support calls from first line agents.

. Promoted Broadband Cable products and services where appropriate.

Languages:

English (Fluent), Urdu (Fluent), Punjabi (beginner), French (Beginner).

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