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Engineer Technical Support

Location:
India
Posted:
August 12, 2014

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Resume:

SARFARAZ KAZI

**, ****** ********, **. ***** Besant Road, Worli, Mumbai 400030

966-***-**** acfb48@r.postjobfree.com acfb48@r.postjobfree.com

EXPERIENCE

Dynacons System and Solutions, Sept 2012 - present

Mumbai, India

Server engineer & Network Engineer

(Client - Central Bank of India)

. Maintained retail store's LAN/WAN and supported all systems used to

keep business running

. Work with and setup of Windows 2000 Active Directory

. Installed, configured and supported Windows 2003 servers utilizing HP

and IBM hardware

. Managed Active Directory backup using NT Backup tool

. Installed and configured SCO UNIX

. Designed Active Directory forest and domain structure

. Configured and implemented Group Policy Objects in AD

. Installed, configured & managed windows 2008 R2 server

. Carried out creation and deletion of user Id's on domain controller

. Installed & configured GATEWAY server

. Created RAID-0, RAID-1, RAID-5 and RAID-10 Levels on the SAN HP

Storage Arrays and Dell Storage Devices

. Installed and configured Active Directory, DNS, IIS and WINS on the

Servers

. Solved Hardware and Software issues while building the Servers

. Installed & configured SQUID proxy server in RHEL 5.4, and manage

server

. Installed IBM and HP Server and Desktops

. Carried out creation and deletion of security group and distribution

groups on Domain Controller

. Installed and configured DHCP Client/Server

Dynacons System and Solutions, Aug 2011 - Aug 2012

Mumbai, India

Technical Support Engineer & Server

Assistant/network support

(Client - Air India)

. Configured Cisco 2950 serious routers, Cisco Routers (1941) using RIP,

IGRP, OSPF, EIGRP, Cisco Switches (2900)

. Updated Network Diagram - Logical and Physical

. Installed and Configured Lotus Notes

. Solved Archive and Replication Problems

. Configured Instant Messaging

. Solved send and receive mail issues

. Installed and Configured Windows server 2003, Windows Server (2008 R2)

. Configured DNS, DHCP and WINS server

. Monitored performance and generated reports

. Documented necessary administrative tasks and processes

. Generated various reports and checklist as when required

. Installed various client and server software

. Created IP Address, subnet and scalable VLSM networks

. Configured Enterasys switches and Router, Switches B3G124, B5G124

. Created V-LAN using Trunk link

. Configured Inter V-LAN Routing

. Worked on Wi-fi networks and various standards for wireless

technologies on LAN

. Configured Frame-relay on Customer equipment

. Created Dual Id

. Basic Understanding of IPv6 and Transition Methods

. Installed and troubleshoot hardware and software problems in windows

. Installed windows and connected computer to domain

. Worked on OSI model and various protocols

. Managed various projects

Wipro, Mumbai, India Mar 2011 - Jun 2011

Technical Support Engineer

. Managed Symantec Antivirus: Implementation of the entire Antivirus

process for the ADA Group Companies

. Configured Symantec End-Point Manager Console for clients

. Carried out Symantec rollout

. Kept track on health checkup of Symantec servers

. Generated Script & batch file for deployment and policy purposes

. Maintained AV Server

. Resolved virus issues, client offline issue, client old definition

issue

. Solved client PCs problems

. Resolved Symantec installation and un-installation issues

. Generated Antivirus Report

. Created Desktop Infection Source Report, Server Infection Report, SEP

old version client Report

. Installed antivirus as a security

. Managed the Desktops for Installation of Antivirus agents and Updating

of Virus Definition

. Implemented Symantec policies

Soft InfoTech Pvt Ltd, Satara Jan 2009 - Feb 2011

Technical Support Engineer

. Configured outlook express and took backup of mails and accounts

. Defined procedures for tracking and maintaining physical inventory and

movement of hardware assets

. Provided support for Video Conferencing with Multiples Country as USA,

UK with INDIA Via LAN and ISDN Line

. Installed software like Acrobat Reader, WinZip, Microsoft Office, etc

EDUCATION

MCSA Certified 2011

Microsoft Certified System

Administrator

Completed CCNA and Hardware & 2011

Networking

Course

IT Source, Mumbai

Maharashtra Board Feb 2010

HSC - Second Class; 51%

Kanpur Vidyapeeth July 2008

Diploma - Computer Science; 62%

TECHNICAL SKILLS

Networking: CCNA

. Switching

. Configuring and managing Switch

. Vlan, VTP, Inter-vlan routing

. STP (RSTP, PVSTP, MISTP)

. Redundancy (HSRP, VRRP)

. Security & Optimization (Port-Security, Private Vlan, Portfast)

Routing:

. Configuring and managing Router

. Access-list, Static Routes

. Redundancy (HSRP, VRRP, GLBP) and basic QoS

. RIP, EIGRP, OSPF, BGP Configuration and troubleshooting

Database: MS-Access, MS-Excel

Language: C, C++, PL_SQL

MCSA:

. Content Server : Windows 2000 Server, Windows 2003 Server, Windows

2008 server,

. Operating System : Windows 2007, Windows 2003, Windows XP, RedHat

EXTRA CURRICULAR ACTIVITIES

. Participation in cultural events s ports & interschool

competitions

. Enjoy playing 3D video games and cricket

ACTIVITIES / AWARDS

. District level khokho player

. Medalist in Cricket

PERSONAL DETAILS

Fluent in: English (US, UK), Hindi, Marathi, Urdu, Arabic

Hobbies: Reading books, playing cricket, Listening music

CAREER OBJECTIVES

. To be Server Administrator in an organization where I can utilize my

skills and knowledge for the growth of the company

. Seek a challenging position as Network Engineer, utilizing expertise

in network design, implementation, security, and monitoring

. To acquire the best in life and utilize it for becoming a good

professional & individual



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