Christopher Burke

** ******** ****, ******* ****, NJ 08824

609-***-****

acfawk@r.postjobfree.com

SUMMARY

IT professional with operational and strategic experience in the Pharmaceutical Industry,

including infrastructure design and support, project management, helpdesk management and

software development. Practical knowledge of validation and testing. Proven leadership in

establishing and integrating IT initiatives, project prioritization and IT budget management.

Proven experience in building and mentoring teams through coaching, training and team building.

Highlights: Contract negotiations for technology services, software and hardware. Storage

systems design (SAN, NAS, DAS & CAS). Windows and Unix administration. Virtualization and

consolidation of resources. BCDR planning and testing. Data Center design and move.

EXPERIENCE

2002-2011, Associate Director, IT Operations, CoreLab Partners, Princeton NJ

1) Responsible for strategic and tactical planning, development, evaluation and coordination of

the information systems for the organization

a) Developed and maintained enterprise-wide information systems architecture.

b) Defined requirements for, and managed the design, acquisition and validation of,

computer systems to meet the operational and business continuity needs of a mid-sized

CRO with 350 users.

c) Managed company wide facility move including the design and build-out of a converged

infrastructure and a 1,200sq ft, 100kW data center.

i) Successfully completed move of enterprise-wide information systems including

communications, security, online storage (120TB+), physical servers (145+) to new

data center with negligible impact enabling continued achievement of business

milestones

d) Determined pertinent information required by management for effective operational and

business decision making and facilitated automated gathering of such information

e) Provided quality service to end users in the form of appropriate systems suitable to their

needs, prompt response to issues, support and training as required

2) Developed and enforced policy and procedures to ensure protection of information systems

and, privacy, security and integrity of data.

a) Developed and maintained an enterprise-wide business continuity and disaster recovery

plan, including SAN and P2V hot site replication, to ensure timely and effective

restoration of IT services in the event of a disaster.

b) Secured computer systems, intellectual property, and company's assets.

c) Planned and executed incident response; conducted investigation of security breaches,

assisting with disciplinary and legal matters associated with such breaches as necessary.

3) Ensured compliance, and documentation of compliance, with all applicable US and

international regulations, including GxP, 21CFR Part 11 and HIPAA, particularly with respect

to validation of systems

a) Established, maintained and approved Standard Operating Procedures pertaining to IT

operations

b) Communicated IT Operations plans, policies and trends throughout the organization

c) Coordinated systems validation with the Quality Assurance (QA) department

d) Led quality review and improvement initiatives pertaining to the continuous assessment

and improvement of quality and effectiveness of IT solutions, by identifying and exploiting

opportunities for re-engineering procedures and information systems

e) Stood for IT Department and acted as SME in all agency inspections and sponsor/

internal audits.

4) Participated in the senior management team for the purpose of operational decision making

and establishment of policy

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a) Developed and maintained an appropriate organizational structure

i) Reported to CIO, managed a team of 9 direct reports made up of Senior IT

Administrators and Managers

ii) Responsible for the recruitment, development, training, motivation and retention of IT

staff and their performance, sufficient and appropriate for the company as it

developed from a startup to a mid-sized business made up of clinical teams and

administrative staff totaling over 350 users.

b) Coordinated new technology deployment, particularly with respect to digital imaging, with

the Chief Technology Officer

c) Negotiated infrastructure-related IT acquisition contracts, soliciting involvement and

participation of other management team members as appropriate

d) Direct budgetary responsibility for IT Operations, including annual operating and capital

budgets exceeding $3.5M, monitoring of IT activities, costs as related to utilization and

operational requirements, and hardware and software maintenance contracts

e) Oversaw vendor relationships with respect to solution implementations and SLA

fulfillment

1994-2002, Technical Services, Escalations, Micros Systems, Weehawken NJ

1) Established Escalation Management Procedure to ensure appropriate resources were

involved in resolving problems in a timely fashion.

a) Provided senior level technical support to clients as well as internal associates

2) Senior Implementation Project Manager responsible for the development, deployment &

support of customer management systems

a) Specialized in large scale, stadium sized projects and complete integration with existing

network and computer systems

3) Implemented & refined company-wide project management procedures yielding more

effective & efficient delivery of client solutions.

4) Created new avenues of revenue via the delivery of customized client solutions

a) Delivered customized client solutions to address reporting, functionality and remote-site

management needs.

EDUCATION

Rutgers University, New Brunswick, NJ

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