MARILYN BOWDEN

PO BOX ****, Macon, GA *****

Home: 478-***-**** - acfav4@r.postjobfree.com

PROFESSIONAL SUMMARY

A MULTITALENTED PROFESSIONAL WITH OVER 13 YEARS EXPERIENCE IN CUSTOMER SERVICE, DEBT COLLECTIONS AND

ACCOUNT MANAGEMENT. SEEKING FULL TIME EMPLOYMENT WITH A WELL ESTABLISHED COMPANY. EXCELLENT

COMMUNICATION SKILLS, OPEN-MINDED, AND WILLING TO APPROACH PROBLEMS FROM MULTIPLE ANGLES;

ORGANIZED; RESPONSIBLE; HARDWORKING AND GOAL ORIENTED.

WORK HISTORY

06/2005 to Current

HOST/SILVERWARE PROVIDER RED LOBSTER – Macon, GA

• Politely assisted customers in person and via telephone.

• Provided an elevated customer experience to generate a loyal clientèle.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Assisted in maintaining preparation and service areas in a sanitary condition

• Cleaned and organized eating, service, and kitchen areas

• Maintained clean table settings by removing courses as completed, replacing utensils and refilling

beverages.

• Developed and maintained positive working relationships with others to reach business goals.

02/2002 to 03/2010

COLLECTOR BIBB COLLECTION SERVICES – Macon, GA

• located consumers on delinquent accounts using various means of skiptracing

• established payment plans based on consumers financial economic situation

• maintained status of accounts to keep them current

• stayed abreast of current HIPPA LAWS

• pursued legal actions for consumers that defaulted on arrangements

• requested judgements and initiated garnishments

• exceeded monthly goal of $30,000.00

• named "COLLECTOR OF THE MONTH" for 2 months

03/2000 to 12/2001

COLLECTOR CREDIT BUREAU ASSOCIATES – Macon, GA

• located consumers using various means of skiptracing

• established payment plans based on company's time frame for debt repayment

• maintained status of accounts to keep them current

• prepared accounts for legal department when approved by management

• performed various clerical duties when needed

EDUCATION 1988

GED: BASIC STUDIES

CENTRAL GEORGIA TECHNICAL COLLEGE - Macon, GA

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