La Toya Johnson

Customer Service Representative

**** ******* ****** **. *** 2202

acfapc@r.postjobfree.com - 209-***-****

My objective is to obtain a full-time position where I can utilize my

skills and experience as well as advance

my professional career, while serving as an asset to my employer and co-

workers.

WORK EXPERIENCE

Customer Service Representative/ Dispatcher

AAA - TEXAS - Irving, TX - February 2013 to March 2014

Proactively processes member requests for roadside assistance. Enhance

member relationships by

demonstrating concern for member safety. Keep members informed of the

status and progress of their service

requests. Use logic and reasoning skills to address and resolve issues that

may impede delivery of quality

service. Act and interact effectively and productively to provide timely &

quality delivery of member roadside

assistance needs. Posses ability to effectively diffuse high tension

situations. Build appropriate rapport with

the member and service provider network.

Customer Service Representative

Aegis Communications Group, Inc - Irving, TX - June 2012 to February 2013

Handling inbound and outbound calls, data entry, claims processing,

customer service, inquiry processing,

complaint resolutions.

Administrative Assistant

Randle's Small Claims and Notary - Stockton, CA -May 2006 to August 2010

Manage and maintain schedules, Prepare invoices, reports, memos, letters,

financial statements and other

documents, Read and analyze incoming memos, File and retrieve corporate

documents, Prepare responses

to correspondence and Perform general office duties.

Customer Service Representative

TeleTech Holding Co - Stockton, CA October 2005 to January 2006

Confer with customers by telephone or in person, Contact customers to

respond to inquiries, Recommend

improvements and Review claims adjustments.

EDUCATION

University of Phoenix - Dallas, TX

Texas Board of Education - Garland, TX

SKILLS

Attentiveness, Communication Skills, Customer Service, Complaint

Resolution, Data Entry, Dispatch, Tenacity,

Willingness to Learn

ADDITIONAL INFORMATION

I am a professional, success driven individual who enjoys achieving results

through hard work.

Contact this candidate