Baldwin L. Hassell

** ***** ****

Aberdeen, NJ **747

Mobile 732-***-**** acfap0@r.postjobfree.com Residence 732-***-****

SUMMARY

Senior/Technical Manager adept at managing complex technical projects with

extensive global experience in systems engineering, encompassing business

strategy, technical marketing, program/project management, high-level

requirements definition, detailed requirements specification, operations

planning, and user acceptance testing. Proven leadership, directly

managing geographically and culturally diverse teams of technical and non-

technical employees, promoting teamwork and cooperation within and across

organizations. Extensive background in communications and airport/air

traffic control systems.

Professional Experience

Selected Accomplishments:

. Successfully led AT&T's participation in the architectural design of the

information and communications system implemented at the Kansai

International Airport in Osaka, Japan.

. Led the consultation team that defined the architecture for the Egyptian

Telecommunications Network Operations Center, resulting in triple-digit

percentage improvements in call completion rates and service quality.

. Subject matter expert in teletraffic real-time network management and

engineering.

. Increased systems engineering team requirements specification on-time

rate from 53% to 95%.

. Successfully implemented process improvement initiatives; drove process

discipline and organization into multi-product solutions, resulting in

significantly higher solution quality and customer satisfaction.

. Assigned complex customer programs by executive management due to success

working with demanding customers.

TMNG GLOBAL 2011 - 2012

Consultant (Contract Engagement) 2011 - 2012

. Program managed strategic IT initiatives in support of business VoIP

services for a major telecommunications client. Managed client interface

and directed project managers on complex multi-million dollar projects in

tracking and managing project deliverables and financials.

l-3 cOMMUNICATIONS 2010 - 2010

Project Team Leader, Data Engineering (Contract Engagement) 2010 - 2010

. Managed a high-profile initiative to develop the Army framework for

secure services in a Service Component Architecture model, the Common

Data Services Framework, a Software Development Kit for developers

creating data services that are Army Data Services Layer based to promote

interoperability and software reuse. Managed cost, schedule, and

performance of the task order.

tekmark global Solutions 2008 - 2009

Technical Manager, Solutions Delivery 2008 - 2009

. Managed systems engineering, design, development, and testing of a Mobile

VPN Administration Web Application and a Data Modeling tool, representing

$1M in revenue. Delivered first release of VPN Web Application into

production; Data Modeling tool passed customer acceptance testing.

ALCATEL-LUCENT 2006 - 2007

Senior Manager, CIO Business Operations Portfolio/Program Management

2007

. Managed a portfolio of over 50 IT applications projects in support of the

North America Region; responsible to ensure projects were aligned with

business priorities and executed according to plan.

Baldwin L. Hassell Page Two

. Selected as the North America Leader for an IT Cost Savings Task Force to

identify additional current fiscal year cost reductions in IT;

successfully program managed 7 initiatives worth over $3M.

. Defined a project benefits realization review and assessment process for

inclusion in the project delivery framework.

Lucent Technologies 1996 - 2006

Technical Manager, 2006 - 2007

IT Applications User Acceptance Testing and Deployment

. Led the team responsible for ensuring successful user acceptance testing

and deployment of applications to Network Solutions Group and Supply

Chain Networks business units.

. Managed user acceptance testing and deployment of SAP Warehouse Manager

in Canada, Saudi Arabia, United Arab Emirates, Australia, New Zealand,

and 4 locations in the United States.

. Coordinated user acceptance test planning for Orderable Item Master Data

Management.

. Supported user acceptance testing and deployment for 20 additional

projects.

Senior Manager, ITSM Security Identity Management 2005 - 2006

. Responsible for project managing the company-wide implementation of the

IT Security Identity Management System in support of 60 Sarbanes-Oxley

applications; coordinated tasks across application, architecture,

infrastructure, and security organizations, as well as managed the vendor

and systems integrator.

. Project managed the initiative to provide access controls and business

assurance remediation for 120 business-critical applications.

Technical Manager, Network Operations Software Program Management 2001 -

2005

. Led the group responsible for program management for the network

operations systems solutions for Verizon Global Network Solutions, T-Com,

and the 5ESS( Switch.

. Managed six 4- to 10- product programs to develop network operations

systems solutions for the Lucent Technologies/Juniper Networks MPLS and

IP VPN offers and the Verizon Global Solutions Inc. network, ranging in

value up to $9M.

. Successfully coordinated between culturally and geographically diverse

product development teams and the solutions integration teams to: track

development progress and deliveries to solution integration; facilitate

resolution of cross-product issues in development and solution testing;

ensure that commitments to customers were met.

. Implemented formal offer management processes for T-Com and the

Lucent/Juniper offers, resulting in clearly delineated project

commitments, reduced feature churn, improved delivery times, and higher

customer satisfaction.

. Negotiated resolution of 10 feature gaps across 8 products, resulting in

significant development cost savings.

. Facilitated the solution to a major requirements misunderstanding with

minimal cost impact and no impact to the customer committed date.

. Led the initiative to re-price the research and development effort

associated with the merger of Verizon Global Networks and Verizon Global

Solutions.

. Established a process to minimize the impact of system interface changes

between 2 products in the Verizon Global Solutions network.

. Proposed a lower impact solution to a VitalNet change request that saved

18 staff weeks.

. Assessed the intellectual property exposure associated with a potential

product divestiture.

Technical Manager, Forward-Looking Strategy 2000 - 2001

. Managed the forward-looking systems engineering and architecture group

responsible for identifying key network technologies and trends, focused

on converged voice/data, data, and 3rd generation wireless network

traffic and performance management to assess their impact on and

formulate solutions for a service assurance operations systems product

family.

. Rationalized group's work program, realigned staff skill-sets, and made

directional project changes, all focused on producing results toward

identifying product features that could be implemented. Concentrated

efforts on call admission for VoIP.

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Technical Manager, Network Management Systems 1997 - 2000

. Managed the systems engineering group with responsibility for detailed

system requirements for a traffic data collection and analysis system to

support capacity planning in telecommunication networks.

. Rengineered the requirements process, resulting in an increase in the

requirements-on-time rate from 53% to 95%.

. Achieved ISO9001 certification and SEI Level 2.

AT&T Network Systems 1991 - 1996

Member of Technical Staff, Network Management and Administration

. Responsible for New ATOMICS systems engineering for network traffic

management in Nippon Telegraph and Telephone (NTT) national and regional

networks, projects totaling over $200M.

. Provided technical marketing support for pursuing new business

opportunities with NTT and opportunities with other customers for network

administration.

. Led the team of operations consultants that defined an operations plan

for a national network management center for the Egyptian

telecommunications network.

AT&T BELL LAboratories 1981 - 1991

Member of Technical Staff, Software Engineering 1990 - 1991

. Performed as lead systems engineer on two separate CONRAIL prototype

development projects.

. Responsibilities included: formulating proposals to CONRAIL for a machine

vision system for imaging railroad track encroachments and a machine

vision system to read identifying markings on rail cars; specifying

system requirements; operations planning for introduction of the machine

vision systems into CONRAIL operations; and, pursuing new business

opportunities for similar applications.

Member of Technical Staff, Air Traffic Control Systems 1986 - 1991

. As lead systems engineer on the Kansai International Airport

communications and information processing conceptual design study,

provided the technical leadership for and managed projects in:

voice/data/video communications, network management systems, and

information processing systems.

. Managed the communications system architecture formulation and

procurement specifications development.

. Organized and led surveys of airport operations and systems at United

States and European airports.

. Negotiated annual project budgets and recruited and negotiated

assignments for project team members in Japan and in the United States.

. Served as AT&T's technical liaison to SEA Informatica under AT&T's

cooperative agreement with SEA Informatica to plan the telecommunications

facilities upgrade at Malpensa Airport in Italy.

. Served as principal technical consultant to various AT&T business units

pursuing other airport opportunities.

. As senior member of a technical project management group, coordinated,

tracked, and made technical contributions to 4 programs within the AT&T

research and development community in support of the Federal Aviation

Administration's (FAA's) national facilities modernization program.

. Formulated a strategy for FAA telecommunications Operations,

Administration, & Maintenance business.

. Completed economic analyses of the FAA's hybrid leased services/private

microwave radio transmission network.

. Developed an air traffic control voice/data circuit requirements model.

. Evaluated the FAA's X.25 packet switching network Request for Proposal

with respect to AT&T and potential bid partner product capabilities.

. Served as AT&T's representative to the Radio Technical Commission on

Aeronautics.

Member of Technical Staff 1981 - 1986

. Medical Information Systems Engineering; Network Systems Operations

Planning; Computer Adminstration Systems Engineering; Operations Systems

Network Planning

Education

MS, Operations Research 1981, Stanford University

BA, Mathematics 1980, New York University

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