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B rianna M. Robinson

**** *. ********* ** *** 329

I rving,tx 75062

Phone: 940-***-****

E-mail: acfamk@r.postjobfree.com

Objectives

To obtain a position where I can use my acquired customer service skills and my Pharmacy Technician

Certification in a healthcare related environment.

Education

High School graduate (June 2011), John. H. Guyer High School, Denton TX

G raduate of Pharmacy Tech Program at the Advanced Technology Complex in Denton ISD.

L icensed and Certified Pharmacy Tech– PTCB (Sep 17, 2011)

E xperience

C lub Demonstration Services(12/2011 – 7/2012)

(Southlake, Texas)

Sales Advisor/ Food demonstrator

P rovide food and beverage samples to Costco members and encourage purchase of featured items.

Demonstrate specific household products to Costco members and encourage purchase of featured

i tems.

Led team in positive customer feedback and sales numbers.

Mentored new employees

Roanoke Pharmacy & gift shop (09/2012- 11/2012)

(Roanoke, Texas)

C lerk

Took prescription refills from patients and ordered stock for the pharmacy.

Talked to doctor’s offices and insurance companies in regards to patient’s needs.

G reeted customers when they first entered the building.

F EMA ( 11/2012- 01/2013)

(Denton,Texas)

Helped effected people of hurricane Sandy apply for governmental assistance in their area.

Updated persons on the status of their applications for governmental assistance.

DaVita Rx (01/2013- 03/2014)

(Coppell, Texas)

Customer Service Representative (mail order )

Refilled prescriptions for dialysis patients.

P rocessed prescriptions that needed to be discontinued for the patient.

Sent request for new or existing prescriptions to the patient’s doctor.

Updated any changes to the patients account such as address, phone and/or insurance information.

Aegis (5/2014- current)

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(Dallas,TX)

Customer service for Humana (insurance)

P rocess billing info for premiums

Advise of prescription claims/copayments

Sent request to cancel/disenrollment of policies

Updated any demographic and/or billing issues

Set up credit/debit cards and bank account info for monthly deductions

Look up doctor info (including CAS number) and network contracting info

Advise members of policy and plan benefits

Skills

Excellent communication skills

Outstanding customer service

Good interpersonal skills

Commonly exceed expectations in productivity

Adept at office technology (Microsoft Office – Word, Excel, PowerPoint, Publisher; Microsoft

W indows; Internet Explorer)

T ype 40 wpm

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