Customer Service Sales
Resume:
Meghan Hebert
Watervliet, NY ***89
acfaby@r.postjobfree.com
Resume
Background
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Information More than 5 years’ experience in customer service and support
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with recognized strengths in professionalism, problem solving
and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid
problems in the first place.
1. Possess solid computer and technological skills.
2. Excellent working knowledge using Microsoft Excel,
PowerPoint, and Microsoft Word
3. Ability to train, motivate, and supervise customer service
employees.
4. A team player, acknowledged as “Total Quality Customer
Service Professional.”
5. Develop tactical plans to improve sales and performance,
conduct audits and variance analyses, and maintain/update
accurate inventories.
Achievements
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My proactive planning and ability to pay attention to crucial
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details was recognized and I was given a two dollar raise
after a year of working at my current job.
2. After working at Coccadotts Cake Shop for about 6 months I
was given a promotion to cupcake production manager at the
age of 17
Employment History
Times Union Newspaper, 2012
Colonie, New York present
Data Clerk and Administrative Assistant
1. Run reports to send corporate managers the
complaint and sales totals along with the
number of papers being delivered per day.
2. I reconcile and complete audits of alternate
publications that are delivered by the Times
Union to make sure our numbers match theirs.
3. Enter order forms into our database and process
their payments
4. Ensure the others who take orders are correctly
entering them into our database and processing
the correct amount for payments
5. Responsible for ordering gift cards, tracking
them and sending them out to customers as
promotional incentive to sign up for the Times
Union newspaper
Meghan’s Sweet Treats, Colonie, New York
Business Owner 2013 present
Bake and decorate custom designed cakes,
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cupcakes, and party favors for every special
occasion.
Responsible for ordering all supplies needed
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for my business
Full time Nanny Colonie, New York
2011 2012
Responsible for taking care of the child from
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7 in the morning until 5 at night while both
of her parents worked
Responsibilities included feeding, bathing,
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changing, and playing with the child
During naptime I would clean their house and
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laundry
Coccadotts Cake Shop 2008 2011
Created a gourmet cupcake line of 50 different
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seasonal flavors that I was responsible for
making daily
Responsible for ensuring that every cupcake
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order was completed properly by other
employees before being sent out to the store
front to sell
In charge of ordering all supplies needed to
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properly complete my job duties as cupcake
production manager
When I completed all cupcake orders I was
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responsible for helping the cake decorators
complete their orders to cut down the owners
overtime costs
South Colonie Central High School 2006
Education
2010
Hudson Valley Community College 2012
2014
Associate of Applied Science Degree in Criminal
Justice
References are available upon request
Volunteer Work
Ronald McDonald House – Albany, New York in 2009
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The Sunnyside Child Development Center – Troy, New York 2014
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Hope Fund Bake Sale at the Times Union every year around Christmas time
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