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Customer Service Manager

Location:
Warrenton, VA
Posted:
August 07, 2014

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Resume:

Jessica Richardson

***** ****** ***** **

Amissville,Va 20106

540-***-****

acfabd@r.postjobfree.com

PROFILE

My name is Jessica Richardson. I recently moved to Amissville, Virginia from Myrtle Beach, South Carolina. I am currently seeking employment in the area. I was a General Manager for several years. I am a leader and I enjoy leading a team towards a common goal. I have very strong management skills. I maintain professionalism and ethical standards. I work well under pressure. I also enjoy healthy competition, I am definitely striving to be the best. My personal goals are to advance professionally. Professionally my goals are to continue to grow and learn and advance in the workplace.

EXPERIENCE

General Manager, The Fudgery Inc., Myrtle Beach, SC., 2010-2014

The Fudgery is a candy store in the heart of Myrtle Beach, located at 1209 Celebrity circle, Myrtle Beach, SC 29577. The Regional Manager whom supervised me was Chris Hennigan, and he can be contacted via phone @ 843-***-****.

My job was to efficiently run the store(s), to make profit and eliminate waste, and maintain product costs. My duties included but are not limited to: banking-deposits/petty cash/change, employees-hiring/training/firing, scheduling-while maintaining labor budget, inventory, payroll, all product ordering and vendor contact, purchasing equipment for the store(s), advertising and promoting special deals, participating in job fairs, cleanliness standards and maintaining health department standards, employee evaluations, store evaluations,employee meetings, daily safe and register verifications, administrative responsibilities, uniform checks, success through leadership, lots of energy, professionalism, and personality, enforcing disciplinary actions when necessary, adhering and enforcing company policy and procedures, micro managing, talented entertainment-singing, product quality control, motivating staff, and driving SALES.

Assistant Manager, Kangaroo Express, Longs, SC., 2008-2010

The Kangaroo Express is located at 7020 Highway 90, Longs, SC. 29568 located minutes from the beach. The General Manager was Sharon and she can be contacted via phone @ 843-***-****.

This store was a high volume gas station. My duties included but were not limited to serving customers in a fast friendly environment. Keeping the store shelves neatly stocked and maintained, the store clean, the floors dry and clear of debris, fresh coffee, restocking coolers, and cleaning and restocking restrooms. I was also responsible for keeping record of lotto and cigarette/tobacco sales, cleaning parking lots and gas pumps, administrative paperwork and training and supervising employees and new hires, setting up and maintaining signs, adds, and display models, enforcing company policy and procedures.

Sales Associate, Belk Department Store; North Myrtle Beach, SC- 2006-2008

Belk Department Store is located at 10177 N Kings Hwy, North Myrtle Beach SC 29582. My supervisor was Barbra and can be contacted via phone @ 843-***-****.

As a sales associate at Belk Department Store my duties included but were not limited to friendly service, helping customers find styles and sizes, cash register, cleaning and maintaining work area, cleaning dressing rooms, hanging and folding and placing clothes in designated area of the store, working as a team with other employees to efficiently serve all customers and maintain cleanliness of the store.

Shift Leader/Server, Joe’s Crab Shack; North Myrtle Beach, SC- 2003-2006

Joe’s Crab Shack is located at 4846 Hwy 17, North Myrtle Beach, SC 29582. The General Manager was Richard and he can be contacted via phone @ 843-***-****.

While Working as a Shift leader/ server at Joe’s Crab shack my duties included but were not limited to greeting and serving customer, being knowledgable of the menu, having a fast turn over, maintaining professionalism, maintaining cleanliness standards, adhering to company policy and procedure, setting the standard and example for other team members, cashing out customers and carrying a bank, in charge of assigning nightly duties and checking other team members out for the night, making sure the restaurant was clean and fully stocked, opening and closing shifts, effectively managing customer complaints and 110% customer satisfaction, quality food service, and singing and dancing- customer entertainment.

Team Member, Taco Bell; North Myrtle Beach, SC- 2002-2003

Taco Bell is located at 1209 Hwy 17 S, North Myrtle Beach SC 29582. The General Manager was Denise and can be contacted via phone at 843-***-****.

While being a team member at Taco Bell my duties included but were not limited to preparing food according to the menu, being knowledgeable of the menu and items that were sold, food safety, cleanliness standards, stocking and maintaining food items, customer service skills, adhering to company policy and procedures, opening and closing duties and responsibilities, following directions, and maintaining professionalism in the work place.

education

Horry Georgetown Technical college; 2050 U.S. 501, Conway SC 29526; 843-***-**** Major- Criminal Justice, Minor- Paralegal 2001-2003, 2008-2010

North Myrtle Beach High School; 3750 Sea Mountain Hwy, Little River SC 29566; 843-***-****. Basic Studies.

SKILLS

My skills include but are NOT limited to: Management skills, Leadership skills, Organizational Skills, Social skills, Team work skills, Customer Service skills, Computer skills, Administrative skills, multi tasking skills, communication skills, competitive skills. I enjoy retail sales and working with the public, a fast paced or busy environment, helping others, and being a strong leader.



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